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Customer Reviews for Google Nest Thermostat - Smart Programmable Wi-Fi Thermostat - Snow

Internet #314573006

Model #GA01334-US

Store SKU #1005742664

  • Control your thermostat from wherever with the Google Home app
  • Designed so you can install it yourself in 30 minutes or less
  • Helps you create an energy-efficient schedule right at the start

Customer Reviews

  • 3.7
    out of 1,898 reviews
  • 60% recommend this product
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Showing 1-30 of 1,898 reviews
Does NOT work without WiFi
I’ve owned several Nest Thermostats and been happy with all of them. However, I just learned that this particular model does not work without a WiFi connection. I don’t mean that you have to have WiFi to set it up. It actually has to have a WIFi connection to use it at any time. If your internet is out, for whatever reason, you still cannot set it change the temp manually on the thermostat itself. What if my internet is out due to a tech issue for a day or so? It’s a terrible design.
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Response from Nest SupportJan 29, 2024
Hello there, RobertTide. We're sorry to learn that your experience with Nest Thermostat has been disappointing. The device should work just like a traditional thermostat and still control your system even if there's no Wi-Fi connection. You won't be able to control the thermostat from the Google Home app. However, you can manually adjust the temperature from the device itself to stay comfortable. It's important to us that we provide you with the best help possible and identify the cause of the issues you’re having with your device. Please reach out to our dedicated team of specialists on our Google Nest Help page for immediate support here: https://support.google.com/googlenest/gethelp Nest
    It does everything that I need it to do and has a nice look
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    Response from Nest SupportJan 28, 2024
    Hi there! We’re glad that you like the Nest Thermostat along with its features! Our goal is to provide a great user-experience, and feedback like this inspires us to do more. If help around the functionality or performance of the thermostat is needed, you can always visit the Google Nest Help Center or contact us anytime through our support channels found here: https://support.google.com/googlenest/gethelp Nest
    • Verified Purchase
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    • Verified Purchase
    It didn’t work with my hvac system
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    Response from Nest SupportJan 25, 2024
    Hello there! Thanks for sharing your feedback. We're sorry to hear that you've encountered difficulties with your Nest Thermostat not working with your HVAC system. We understand the importance of a seamless integration with your heating and cooling system, and we're here to help address the issue. We recommend reaching out to our dedicated team of specialists at the Google Help Center: https://support.google.com/googlenest/gethelp Nest
    • Verified Purchase
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    • Verified Purchase
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    • Verified Purchase
    Google Nest Thermostat
    Does what it wants and not what you want. Don't like it period
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    Response from Nest SupportJan 24, 2024
    Hello there, Chuck. We appreciate your time sharing your feedback with the Nest Thermostat. We apologize for any inconvenience it has caused you. We wanted to know about your concern so we can provide a better resolution. We recommend reaching out to our dedicated team of specialists on the Google Help Center here: https://support.google.com/googlenest/gethelp Nest
      Air conditioning in winter?
      We spent a considerable amount buying and having professionally installed, 4 nest thermostats. Had to set them up twice, and then they dropped offline intermittently. The peak was the thermostat turning on the air conditioning in 12 degree weather. Needless to say, We are taking them all out and reinstalling working devices. Spent a ton of install money and cost of the non-functioning product.
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      Response from Nest SupportJan 23, 2024
      Hi there! We appreciate taking your time sharing your experience on the Nest Thermostat. We deeply apologize for the significant amount of trouble you've encountered, from installation difficulties to offline issues and an unexpected activation in cold weather. We understand the frustration and concern this situation has caused. We would like to help you resolve your concern. We recommend reaching out to our dedicated team of specialists on the Google Help Center here: https://support.google.com/googlenest/gethelp Nest
        Easy installation except extra wire?? Works great. Particularly easy from app… a bit more complicated directly on side of device. Functioning great for two weeks use so far.
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        • Verified Purchase
        Needs to replace 2AAA batteries every month,!
        My first Google nest thermostat the settings were off and I spent hours and hours on the phone troubleshooting things I had already done. It was a dreadful experience then they sent me a new one, and this one works except I need to change the batteries every month or two. What a waste! It could be such a great product, but, it is poor quality programming And customer service is awful waste of time!
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        Response from Nest SupportJan 22, 2024
        Hello there, Cruzguy. We’re sorry to learn about your frustrating experience with the performance of your Nest Thermostat and the support you received from us. Your feedback here is appreciated and we've taken note. It's important to us that we provide you with the best help possible and identify the cause of the battery issues you’re having right now. If you're willing, our support team would like another crack at improving the overall performance of your device. Please reach out to us by visiting our Google Nest Help site for immediate support here: https://support.google.com/googlenest/gethelp Nest
          Stopped working after two months
          They sent me replacement because out of the box the original worked for a month. Even through 5 hours of customer service calls they never did come to a solution. So it never did work with WiFi. They said they can’t replace it. It popped fuses and I had to take everything apart. Customer service is trash. $250 in the garbage. I legit threw it away and will never buy a single thing Google related. Just go buy a Honeywell and change it manually because this product is terrible.
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          Response from Nest SupportJan 22, 2024
          Hey there, Kgon68. We’re sorry to learn about your frustrating experience with the performance of your Nest Thermostat and with the support you received. Your feedback here is appreciated and we've taken note of it. If you’re ever considering Google products in the future, you can reach out again to our team of specialists and find a better resolution for you. You can contact us on our Google Help page for immediate support here: https://support.google.com/googlenest/gethelp Nest
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            • Verified Purchase
            Horrible, unless you love the Google Home app
            Unlike the other Nest thermostats, this one forces you to use the Google Home app. You can't do anything but change the temp on the thermostat. Need the app to set a schedule or do just about anything. Worst of all, you can't disable home/away mode, only control it from the app, which requires location sharing, which I refuse to do. Guess I should have ponied up for the Nest Learning thermostat.
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            Response from Nest SupportJan 19, 2024
            Hello there, Alex. We appreciate your feedback, and weŕe sorry to hear that your experience with the Nest Thermostat is below your satisfaction. We understand that having the ability to manage and control the thermostat through the Nest app can be ideal for you. However, our priority is to make the Google Home app as the one place you can control all your favorite Nest and other smart home devices with the Google Assistant. Other benefits of using the Home app includes the following:
            - Automatic security protections such as Suspicious activity detection, 2-Step Verification and Security Checkup.
            - Your Google Nest devices and services will work together.
            - One account to sign into both the Nest and Google Home apps.
            - Your homes and home members will be aligned across the Nest and Google Home apps.

            Also, Home & Away Routines can't be paused or deleted, but you can disable them in other ways. You can either disable presence sensing or remove all device actions from Home & Away Routines. This link can help: https://support.google.com/googlenest/answer/10071810

            You can visit us anytime using the following link if more help is needed: https://support.google.com/googlenest/gethelp Nest
              Prevent user from controlling their own HVAC
              While I understand the benefits of the product learning user habits and creating programs that reflect these routines, the user should easily be able to override the technology. These thermostats make it impossible to do so. I own 3 and just struggled with them in these last few days of sub zero temps. Save a lot of time, money and frustration and get a simple thermostat.
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              Response from Nest SupportJan 18, 2024
              Hi there. We appreciate your feedback and understand your concerns regarding the Nest Thermostats. We apologize for any frustration you experienced, especially during extreme weather conditions. While Nest Thermostats are designed to learn and adapt to user habits for energy efficiency, we understand the importance of having the ability to override automated settings, particularly in unique situations like sub-zero temperatures. We recommend reaching out to our dedicated team of specialists on the Google Help Center here: https://support.google.com/googlenest/gethelp Nest
                Works great so far. Easy installation. Turns on when I’m home. Turns off when I leave. Easy peasy.
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                • Verified Purchase
                Nice Thermostat
                It's a simple no frills device but does everything I need it to. I did stumble on a hidden feature that has proven very useful. We had neen having a pretty high level of dust. Wife is a type A so this was a big problem. Probanly from the doggies. We have an air purifier but it's really for the particles less than a micron. I was browsing the settings and found a feature that let's you run the hvac fan only at selected intervals and times. I set it to 15 min duration. Hourly from 8:00 am to 10:00 pm. It has reduced dust levels by 75% or more. Dust cloth is now clean after dusting. This should be listed as a selling point. Just use a merv 10 or higher filter and it becomes a whole house air purifier! I'm usind a merv 13 and the results are amazing.
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                  • Recommended
                  Great I love it very easy to use
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                  • Verified Purchase
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                  • Verified Purchase
                  The Nest is not programmable friendly.
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                  Response from Nest SupportJan 11, 2024
                  Hi there. Thank you for sharing your feedback on your Nest Thermostat. We're sorry to hear that your experience with the device didn't meet your expectations as it appears that it's not programmable friendly in your end. You can use the touch bar on the right side to control your thermostat, you can also swipe up to raise the temperature, swipe down to lower it, and tap to confirm. The display will show you how many minutes until your desired temperature is reached. You can also control and manage the thermostat settings using the app even when you’re not at home as long as your thermostat and Home app (phone or tablet) are both online.

                  Meanwhile, we have taken note of your feedback for future improvements and if you need any help in the future, you’re always welcome to contact us here: https://support.google.com/googlenest/gethelp Nest
                  • Verified Purchase
                  It was all ready opened and used. The screw was used through someone else’s Sheet rock. The screen came with fingerprints. Will be returning for a new one shortly. Was disappointed that I had to wait for a worker to open a locked area for this item, he placed it in a bag as I paid for the item only to get home and find this item to have been all ready opened (seal was cut) and used.
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                  Response from Nest SupportJan 10, 2024
                  Hi there. We’re sorry to hear that your experience with your order for Nest Thermostat has been disappointing. This is not the initial impression we want you to have with the products we offer. We recommend reaching out to The Home Depot store where it was purchased so they can address this issue for you. If you run into any technical concerns about the performance and features of the Nest Thermostat, you’re always welcome to contact us here: https://support.google.com/googlenest/gethelp Nest
                  • Verified Purchase
                  Does not work with heat pump!!!
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                  Response from Nest SupportJan 10, 2024
                  Hi there. Thanks for leaving feedback about the Nest Thermostat. The Nest thermostats are designed to work with most 24 V systems, including heat pumps. The brand or model doesn’t matter, you’ll only need to know what type of system you have. However, some systems require a C wire or the Nest Power Connector. Check this link to learn more about Nest thermostat compatibility: https://support.google.com/googlenest/answer/9246656

                  We’d be happy to help you with checking compatibility all the way through setup and installation. We suggest reaching out to us anytime here: https://support.google.com/googlenest/gethelp Nest
                  • Verified Purchase
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                  • Verified Purchase
                  Definitely not a smart thermostat
                  Geofence feature doesn’t work very well. It constantly tries to set to “away” which makes the temperature uncomfortable. I am going to replace it with something that will keep my house livable.
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                  Response from Nest SupportJan 9, 2024
                  Hi there, Steven. Thank you for posting a review about the Nest Thermostat. We're sorry to hear that your experience with the device was less than ideal. This is not the initial impression we want you to have. We appreciate the feedback and have taken note of it. If you want to give it another try in the future and have some inquiries, please don't hesitate to contact us on our Google Nest Help page here: https://support.google.com/googlenest/gethelp Nest
                    Great product so far and very easy to set up. I would recommend getting the plate that does not come with this piece to cover up old holes.
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                    • Verified Purchase
                    As soon was installed the system required additional connection
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                    Response from Nest SupportJan 3, 2024
                    Hi there, HomeDepotCustomer. Thanks for sharing your feedback about the Nest Thermostat. We're sorry to hear that your experience with the device didn't meet your expectations. Most 24V heating and cooling systems, including all common fuel types like natural gas, oil, and electricity are compatible with Nest thermostats and would generally work without a common (C) wire. However, there are some systems that would require a C wire. And sometimes, you may need to connect a power accessory like the Nest Power Connector to make your system compatible. Either one will provide a stable power source for your Nest thermostat when your system can’t deliver enough consistent power to it. We recommend checking your system’s compatibility with our online Compatibility Checker: https://store.google.com/intl/us/widget/compatibility/thermostat/

                    If help is still needed, or for anything that needs an immediate support, don’t hesitate to let us know by visiting us anytime here: https://support.google.com/googlenest/gethelp Nest
                    • Verified Purchase
                    Thermostat was easy to install and easy to program.
                    by
                    • Verified Purchase
                    Easy to install in place of a 15 year old manually programmable thermostat. Definitely understand the wiring to the old thermostat to make sure the Nest will install with the same wiring. The Nest installation process is very step by step and easy to understand and follow. Everything worked first time.
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                    • Verified Purchase
                    All I wanted to do was to replace my nest thermostat, but this particular one does not work. I need a Google nest power connector or see wire so pretty useless unless I get a lot of technical worked on.
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                    Response from Nest SupportDec 28, 2023
                    Hi there, we're sorry to hear that you're having a frustrating experience with installing your new Nest Thermostat. Installation and setup should be as easy as your first Nest Thermostat. It's important to us that we provide you with the best help possible and identify the cause of the setup issues you’re experiencing with your device. Please reach out to our dedicated team of specialists on our Google Help page for immediate support here: https://support.google.com/googlenest/gethelp Nest
                    • Verified Purchase
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                    • Verified Purchase
                    it was used
                    Got it home and it had been installed in someone else’s home
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                    Response from Nest SupportDec 24, 2023
                    Hello there, Jinxs. We appreciate your feedback. It isn’t easy to hear you ran into this issue with your Nest Thermostat. We encourage you to contact your retailer as soon as possible to return or replace your device. For help around the features of the device, you can always visit us here: https://support.google.com/googlenest/gethelp Nest
                      • Recommended
                      Showing 1-30 of 1,898 reviews

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