Thank you for sharing your feedback regarding the 42" Pendersen ceiling fan. We appreciate your loyalty to our product and apologize for the inconvenience you've experienced with the oscillation feature.
We understand that a fan's oscillation is crucial for optimal performance, and we are sorry to hear that it stopped working after a year of use. We want to assure you that your satisfaction is our priority, and we are committed to addressing and resolving this issue.
We are pleased to inform you that the oscillation feature of the 42" Pendersen is covered by our manufacturer warranty. To initiate the warranty process and resolve the oscillation concern, please contact our customer service team at 1-833-433-2671. Our representatives will be happy to assist you and guide you through the necessary steps to address the problem.
Additionally, we appreciate your feedback about the difficulty in cleaning the cages and the dust accumulation. We will share this information with our product development team to explore possible improvements in future designs.
Once again, we apologize for any inconvenience caused, and we look forward to the opportunity to rectify the situation and ensure your satisfaction with our product.
Thank you for bringing this to our attention.