Customer Reviews for JBL Link 10 Portable Bluetooth Speaker in Black
- Google Assistant built-in for easy hands-free operations and help
- Rechargeable battery for up to 5 hours of playtime
- IPX7 Waterproof for all of life's spills and submersions
Customer Reviews
May 10, 2020
Good sound. Very slow to turn on and hard to use
Unfortunately the usability of this product makes it a pain to use. It takes too long to turn on and its hard to use just as a bluetooth speaker. It wants to be on wifi and it makes it hard to use it otherwise.
by
Response from Customer SupportMay 11, 2020
We appreciate the feedback you've provided to us. We understand that our JBL Link 10 did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Customer review from jbl.comMay 8, 2020
Amazing sound! Links to all my other Google homes and adds a mobile option to our music set up!
by
Customer review from jbl.comMay 5, 2020
Great speaker with awesome functionality
Happy for the purchase, enjoying every day, rithm to my daily routine
by
Customer review from jbl.comApr 30, 2020
Isdues with connecting with iPhone for calls
Was pretty easy to set up and WiFi works but for some reason, I can not use it as a speaker phone for phone calls and face-time - why? Is there a different way to set it up?
by
Response from at JBL Customer SupportMay 1, 2020
We'd like to get more information from you so we can help you troubleshoot it. Kindly get in touch with our Customer Support team for further assistance. You can talk to us via chat or e-mail. https://support.jbl.com/us/en/
Customer review from jbl.comApr 29, 2020
The batteries
The Batteries, don't last more than an hour, and now it won't even power up
by
Response from Customer ServiceApr 29, 2020
Thanks for your feedback. Try doing the steps in our Battery and Charging Guide to see if it helps. https://bit.ly/3cKFjln
Customer review from jbl.comApr 8, 2020
Cute and handy
I’m a female so I wanted something workable for me. I got the white speaker and I love it. I have not begun to see all of what it has to offer but I don’t have any complaints.
by
Customer review from jbl.comApr 5, 2020
Know problem
I received a JBL Link 10 for my birthday 2 years which I took tremendous care of. After the first year it took longer and longer to charge the built in battery. Now it does not charge and JBL said that's my problem. After doing some research it appears this is a known problem with this device. If I were you I would be extremely careful. Do your research before purchasing.
by
Response from Customer SupportApr 6, 2020
There are factors we need to consider with the battery life of our speakers. Our products have lithium-ion batteries that have charging cycles. These cycles will get consumed when you charge your unit and completely discharge it. This explains why speakers can last for six to eight hours when you first bought it. Two years later, it may only last up to two hours. This is normal. What isn't, is when a 12-month-old battery only lasts 15 minutes. Temperature also affects the battery life. Our products only come with a one-year limited warranty. Please reach out to our Customer Support. We're here to help with your options: https://support.jbl.com/us/en/
Customer review from harmanaudio.comFeb 9, 2020
Okay speak, regularly drops Google login
It's a fine speaker, and worked great for maybe six months. Now it loses its login with Google and has to be re-setup every day or so. Multiple factory resets don't appear to help. I basically don't use it any more because it's awkward and painful.
by
Response from Customer SupportFeb 10, 2020
Please make sure that you have the latest version of the Google Home app installed in your device. You may also try using a different Google Account to use with the app and set up with your JBL Link 10. We'd like to work with you directly in checking some settings with your speaker. Please reach out to our Customer Support, and our representatives will reply within 24-48 hours. https://support.jbl.com/us/en/
Customer review from jbl.comDec 20, 2019
If you don't use google home - dump
I HATE this speaker. Bluetooth was a mess - can't connect. Needed to download the google home app (which i don't use) and still couldn't get to connect to bluetooth (I just want the thing to play music). We have a couple of other JBL products and love them - this one i absolutely can't stand...it should not be this frustrating.
by
Response from Customer SupportDec 24, 2019
Our JBL Link 10 has to be set up through the Google Home App to make use of Bluetooth and voice-command Google Assistant feature. We'd like to work with you directly and help you with the setup. Please reach out to our Customer Support, and our representatives will contact you within 24-48 hours. https://www.jbl.com/support-contact.html
Customer review from jbl.comDec 16, 2019
Sounds Good
I bought this a month ago. It was simple to connect as a wifi speaker with Google Home. I like that it is rechargeable and I can take it with me. The sound quality is good for the size but I dock it 1 star because I wish it had more bass. I bought it refurbished. I would not buy it for the full retail price.
by
Customer review from jbl.comDec 5, 2019
Awesome speaker
Brought 2 weeks ago, and sound, features and value were to good to pass up.
by
Customer review from jbl.comDec 5, 2019
Great sound!
Wanted to see how google assist was, compared to Alexa. Got a great speaker in the deal!
by
Customer review from jbl.comDec 4, 2019
owner
Being a very long time JBL fan owner of two pairs of JBL L100 back in the 70's I must say I am dissapointed in the sound quality . The Link 10 sounds like a blanket is over it. It does not have clean clear highs.
by
Response from Customer SupportDec 10, 2019
We're sorry to hear that our JBL Link 10 failed to meet your expectations. We'd like to work with you directly to check some settings and try some troubleshooting with your speaker. Please reach out to our Customer Support, and our representatives will contact you within 24-48 hours. https://www.jbl.com/support-contact.html
Customer review from jbl.comDec 4, 2019
Google home works Great
Still learning all it's uses, but so far has been great.
by
Customer review from jbl.comDec 4, 2019
very nice
delivered quickly and in great shape. Not proficient yet but like what I can do with the unit . only problem was finding the software to set up unit
by
Customer review from jbl.comDec 4, 2019
Instructions not even legible
Can't read the poorly copied instruction sheet. Can't use it.
by
Response from Customer SupportDec 10, 2019
Please visit our support page using the link provided to download the Quick Start Guide for the JBL Link 10. http://bit.ly/2DZIbeU
Customer review from jbl.comNov 30, 2019
Great sound, lasted about 2 years
Great sound quality. After about two years of usage, I believe the charging port is damaged and it won't hold a charge.
by
Customer review from jbl.comNov 29, 2019
SILENCE
Great sound, volume good, easy to operate. More than a portable speaker.
by
Customer review from jbl.comNov 24, 2019
Good speaker, the rest horrible
The Google integration and Bluetooth are a disaster on this device, the speaker itself is great...
by
Response from Customer SupportNov 24, 2019
We appreciate the feedback you've provided to us. We understand that our JBL Link 10 did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Customer review from jbl.comNov 20, 2019
Laptop Connection Failed
I like the speaker and it works well with my phone. But will not link up with my laptop. That's the reason for the 3 Star. Obviously can't recommend, but I did keep the speaker and give to a friend that needs a phone speaker.
by
Response from Customer SupportNov 22, 2019
Thanks for the review, we appreciate the feedback you've provided to us. We understand that the JBL Link 10 did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Customer review from jbl.comNov 17, 2019
Keeps Breaking
I bought one last christmas and it broke within 2 months. It wouldn’t charge or turn on. I only used it in my room and took it nowhere else. They gave me a new speaker and that one broke within a month! Won’t charge or turn on. It was a great speaker but is very unreliable.
by
Response from Customer SupportNov 20, 2019
To isolate the issue of your JBL Link 10, please check out our FAQ for battery and charging issues through here: https://bit.ly/2DdVAQl If you still need help, please reach out to us through: https://bit.ly/2qvO6oU
Customer review from jbl.comNov 17, 2019
Google Home Assistant loses setup.
Bought this in March 2019. Last few months, the speaker will lose its Google Home configuration and requires you to repeatedly setup again using Google Home app.
by
Response from Customer SupportNov 20, 2019
We appreciate the feedback you've provided to us. We understand that our
JBL Link 10 did not meet your expectations. We're always looking for ways to improve so please contact us so we can help you.
Customer review from jbl.comNov 14, 2019
Convenient
This speker sounds good. I don't like that I have to continually update the connection on the google home app.
by
Customer review from jbl.comNov 13, 2019
Sounds fantastic but...
I bought this about a month ago and I am consistently astounded by how incredible it sounds. The lows easily beat the other three powered speakers I have and has become my go-to speaker of choice. The problem I have is that the speaker loses its Google Assistant connection every day. I have to go into the Google Home app on my phone and reconnect it without fail. This gets annoying and tedious. As a Bluetooth speaker this product is simply amazing!
by
Customer review from jbl.comNov 13, 2019
Sounds good, works well with Google Assistant.
I'm pretty thrilled with this speaker. I scored a bargain on a refurbished one and am so glad I held out on getting a cheaper tiny smart speaker. I love that is portable, sounds great, and connects well both to WiFi and Bluetooth. My only quibble is the five-hour battery life rating. I've not used it enough to know whether I'll be able to get more than that with low volume or if I'd be lucky to get that, but really, if five hours is an honest rating, that will probably be ample for the majority of my not-too-frequent outdoor adventures with this speaker.
by
Customer review from jbl.comNov 11, 2019
Keeps turning off when charged
I got this as a present from my wife in April and i was so excited. The sound was amazing straight out of the box but seven months later it started behaving weird. While fully charged it would shut off after about ten mins of play all the time.I reset the speaker and reattached it to my Google home.It worked for a minute then started shutting off again.Now, I dont get the female voice response anymore. Just a duh dum sound from law and order. JBL what is going on......
by
Response from Customer SupportNov 14, 2019
We're sorry to hear about your experience with our JBL Link 10. We'd like to work with you directly to isolate the issue with the speaker. Please reach out to our Customer Support. https://www.jbl.com/support-contact.html
Customer review from jbl.comNov 10, 2019
Great Sounding Rugged Speaker Loaded With Features
I bought this so my kids could listen to music while we play outside. The design lends itself to being fairly rugged, which is what I was looking for since there's usually a good possibility it might get hit with some sort of sports ball. The sound is great, it really fills a decent area without bothering the neighbors (much) and only distorts a little bit at maximum volume. The Google Assistant feature is nice too, since I can bark commands instead of pulling out my phone or walking over to the speaker. Overall, this speaker is darn near perfect for my purposes, and I would definitely recommend it.
by
Customer review from jbl.comNov 7, 2019
I got this product for a Great Price . It's an excellent purchase.
by
Response from Customer SupportNov 9, 2019
Thanks for the review, we appreciate the feedback you've provided to us. If you need more help, please contact us so we can assist you.
Customer review from jbl.comNov 6, 2019
No blue tooth connection
I can't connect the unit to connect to any devise using bluetooth. Neither direct or using google assist.
by
Response from Customer SupportNov 9, 2019
Thanks for the review, we appreciate the feedback you've provided to us. We understand that our JBLLink 10 did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department. Please contact us so we can help you set it up.
Customer review from jbl.comNov 6, 2019
Great sound
Love my new outdoor speakers and I love that it can stay outdoors even when it rains.
by
Customer review from jbl.comCompare Similar Items
Features | |||
|---|---|---|---|
Bluetooth Speaker | Bluetooth Speaker, Charging station, Weather resistant | Bluetooth Speaker, Charging station, Weather resistant | Bluetooth Speaker |
