I previously bought a new seat/lid from a different maker...
I previously bought a new seat/lid from a different maker advertised as "hard wood with enamel finish" and with the slow close feature. 1, it wouldn't stay open and 2, it snapped in half because it was actually particleboard. However this Kohler seat/lid is plastic and has 4 feet instead of 2. It cannot break and works great.
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Verified Purchase
Aug 10, 2022
it did not have the bolts....
it did not have the bolts.
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Response from Kohler Product ExpertAug 10, 2022
HomeDepotCustomer, my name is Jessica with Kohler Customer Service. I am sorry to hear your Cachet seat was missing the hardware. As the manufacturer, we are very interested in supplying our customers with a quality product that delivers beyond expectations. I am sorry this was not your experience. We would like to connect with you to aid in a resolution. Please contact our Customer Service team at KohlerCustServ@kohler.com. We look forward to hearing from you soon. - Jessica P. Kohler Customer Service.
Verified Purchase
Aug 5, 2022
My first choice was NOT the "quiet close " toilet...
My first choice was NOT the "quiet close " toilet seat, but I've been trying for months to purchase the regular & they were always " out of stock"...so I just decided to try this one! And much to my surprise, I like it! I thought that, (when not in use) the toilet lid would have to remain in the closed position due to the (quiet closing)? Not true, the lid stays up, until you tap it to close! Great feature! And the seat is made of very good sturdy quality plastic, which Kohler Products, are known for.
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Verified Purchase
Aug 4, 2022
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Verified Purchase
Jul 29, 2022
Seat cracked
The previous toilet seat I had lasted for over 15 years, until the paint started chipping. This one is cracked after two years use.
That is defective from my point of view.
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Response from Kohler Product ExpertAug 1, 2022
Hi Stevelyn, this is Sarah with Kohler Co. I am very sorry to hear your Cachet toilet seat cracked. This is nothing that should occur under normal use. The seat is rated to withstand up to 300 pounds. Please email our team directly at KohlerCustServ@kohler.com. Sincerely, Sarah S. Kohler Customer Service
Jul 28, 2022
Situation not likely to be repeated.
What should have come with the toilet but did not.
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Verified Purchase
Jul 27, 2022
Fits great…easy to install. Works as stated...
Fits great…easy to install. Works as stated
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Verified Purchase
Jul 12, 2022
This seat is top notch awesome. I can see there...
This seat is top notch awesome. I can see there was a bit of research and development that has gone into the development of this seat, but still.. I dinged it a star because of the price. I was expecting something heavy duty for this price. It is not. It is quite lightweight. Only the test of time will determine whether this seat is worth it. The last seat lasted 20 years. If this one lasts more than 20 years, I'll give it the other star back.
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Verified Purchase
Jul 12, 2022
This was a direct replacement for a previous Kohler toilet...
This was a direct replacement for a previous Kohler toilet seat and the switch was quick and easy.
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Verified Purchase
Jul 6, 2022
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Verified Purchase
Jul 1, 2022
Should be called plastic not so tight grips
They should sell this with stainless steel attachment, the plastic attachment is just cheap and flimsy and it does indeed slip off over and over and over, just tug it a little bit after you install it and you'll see what fun you're gonna have, it only takes a little muscle to pull it right off. I'm gonna replace it after five months of having the back of my thighs bring the seat up when I stand every time the grips came off. Totally annoying.
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Response from Kohler Product ExpertJul 1, 2022
Hi Wendy, this is Lisa with Kohler Co. I am sorry to hear of the concerns you were having with your toilet seat. We would like to connect with you direct to assist with a resolution. Please feel free to reach out to us at KohlerCustServ@Kohler.com. We are more than glad to help. Sincerely, Lisa A., Kohler Customer Service
Jun 30, 2022
Toilet had apparently been used and returned. It wasn’t clean,...
Toilet had apparently been used and returned. It wasn’t clean, and was missing
parts…
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Response from Kohler Product ExpertJul 1, 2022
Hi KYJohn, my name is Meli with Kohler Co. I am sorry to read your Cachet toilet seat arrived in a used condition. This is nothing you should expect when you purchase a Kohler product. Items purchased on homedepot.com or directly through The Home Depot can be returned to the store. Please bring your shipment confirmation email, order confirmation email or packing slip for ease of return. Most products have a 90-day-from-purchase return policy. Your local Home Depot store will be able to help you process a return and order a replacement. I apologize for any inconvenience this has caused, if we may be of further assistance, please contact our customer care team at KohlerCustServ@kohler.com. We are here to help. Sincerely, Meli A., Kohler Customer Service
Verified Purchase
Jun 30, 2022
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Verified Purchase
Jun 23, 2022
Toilet seat
Best Toilet seat ever.
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Verified Purchase
Jun 22, 2022
Sittin' pretty now
My 4 year old toilet seat developed some cracks on the plastic seat. It took a bit of an effort to figure out which model and color it was. Once you've done that, it's simple to install. They look nice and feel nice, like the original.
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Verified Purchase
Recommended
Jun 19, 2022
Kohler Toilet Seat - Poor Quality
This seat broke almost immediately after installion. The slow close featured failed. I expect better from Kohler. I will purchase a different brand next time
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Response from Kohler Product ExpertJun 24, 2022
Hello Mathyoo, my name is Kassi with Kohler Co. I am sorry to hear that your toilet seat slow close feature is no longer functioning. Anytime we hear of issues encountered in the use of one of our products, we want to get involved and resolve the difficulties the best we can. Please contact our customer service team at 1-800-456-4537 M-F from 8AM-5PM CST so we may gather more information and find a resolution for you. We look forward to hearing from you soon! -Kassi D., Kohler Customer Service
Jun 16, 2022
Apears well made and works fine....
Apears well made and works fine.
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Verified Purchase
Jun 15, 2022
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Verified Purchase
Jun 8, 2022
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Verified Purchase
Jun 1, 2022
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Verified Purchase
Jun 1, 2022
Quite delivery. Perfect fit. Works well. Easy install....
Quite delivery. Perfect fit. Works well. Easy install.
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Verified Purchase
May 26, 2022
Hope this one holds up better
After 1 year of use needed to replace not very sturdy
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Response from Kohler Product ExpertMay 26, 2022
Cheffie, my name is Jessica with Kohler Customer Service. I am sorry to hear your Cachet seat had to be replaced. As the manufacturer, we are very interested in supplying our customers with a quality product that delivers beyond expectations. I am sorry this was not your experience. If we may further assist in any way, please contact our Customer Service team at KohlerCustServ@kohler.com. We are here to help. - Jessica P. Kohler Customer Service.
Verified Purchase
May 20, 2022
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Verified Purchase
May 19, 2022
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Verified Purchase
May 19, 2022
Love easy close. Secure connection. Padded supports. True color....
Love easy close. Secure connection. Padded supports. True color.
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Verified Purchase
May 19, 2022
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Verified Purchase
May 13, 2022
I found the Cachet Elongated quiet-close toilet seat by Kohler...
I found the Cachet Elongated quiet-close toilet seat by Kohler easy to install, able to fit both a Kohler and an American Standard brand toilet without difficulty and as quiet as a Toto brand I paid a good deal more for a few years ago. It looks good, too.
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Verified Purchase
May 13, 2022
Lovely soft close id opened more than half was. A...
Lovely soft close id opened more than half was. A little more funnel than flat seat shape (different, not bad). Color was to match 30 year old gray kohler lowboy and Ice Gray does not match (close but lighter and less rich than original). Lighter weight plastic too. Quick release works well.
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Verified Purchase
May 12, 2022
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Verified Purchase
May 11, 2022
Toilet seat
It's the only seat that goes with my new toilet, color sand, it's fine but it makes a crackling at sound at the hinge every time i lift the lid.