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Customer Reviews for KOHLER Cimarron 12 in. Rough In 2-Piece 1.28 GFP Single Flush Elongated Toilet in White with Soft Close Seat

Internet #313789704

Model #K-31648-0

Store SKU #1005536234

  • Made of vitreous, ADA comfort height 1.28 GPF 360 swirl flush
  • CleanCoat surface treatment prevents stains for easy cleaning
  • Soft close toilet seat, wax ring, and hardware included

Customer Reviews

  • 4.3
    out of 2,849 reviews
  • 59% recommend this product
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Showing 1-30 of 2,849 reviews
By far the best toilet in the house! I actually selected this toilet to replace a short round bo...
By far the best toilet in the house! I actually selected this toilet to replace a short round bowl in my basement but thanks to the easy measuring instructions printed on the top of the box I quickly determined it would not fit the space in that tiny bathroom. (I'll be picking up a round bowl option for that one.) so my wife decided it should go in the master bath and I think it turned out great. The instructions for installation certainly helped me improve my installation. I've installed a number of toilets but this installation was my best work largely due to the tips included her for leveling etc. The quality of the Kohler glazing is immediately seen as you take this out of the box. The valve is unique to this brand handworks very well. I predict the changing of the rubber gasket will be easy. I have very hard water so I will be interested to see how the gasket holds up. This is the most I've ever spent on a toilet and I'm not sorry, in fact I'm headed to the store to pick up a round bowl version for the basement.
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  • Recommended
3 found this review helpful
This is a pretty fancy toilet. The best part, so far, is the Soft Close feature. This feature kee...
This is a pretty fancy toilet. The best part, so far, is the Soft Close feature. This feature keeps the seat and lid from banging when closed. All you need to do, is gently pull down on the seat and lid and they both ....... S-L-O-W-L-Y ....... come down. The height is very comfortable! All parts are included except the water connection tube. You will need to attach the tank to the bowl. It also was shipped and was very well packed. Overall, I am very happy with the purchase.
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  • Recommended
1 found this review helpful
I got this toilet because I was intrigued by the flushing system in the bowl and because of the i...
I got this toilet because I was intrigued by the flushing system in the bowl and because of the increased height. Other toilets do the typical running water down the sides of the toilet when I flush. This toilet swirls water around the whole bowl and I could immediately tell the bowl was going to stay cleaner. This toilet is also a few inches toilet than a standard bowl which I find much more comfortable. It also came with a slow-close seat (which we have on all our toilets) so that was an extra $30 savings for not having to buy one also. I took away one star because, (1) the nuts and washers to hold down the tank were missing, and (2) I've never had a toilet seal correctly with the cheap standard wax ring that comes with the toilet. For an extra $1 they should include a thicker ring with a flange. Other than those two easy fixes, the toilet is gorgeous and I'm very happy we got it.
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  • Recommended
2 found this review helpful
KOHLER is always a good choice. This unit comes with everything you need except the labor. It is ...
KOHLER is always a good choice. This unit comes with everything you need except the labor. It is very easy to install. Just make sure you get help picking it up as this is heavy. Only 4 nuts and 2 screws to place and tighten up. Use a level as you tighten the floor nuts. Its a good idea to make it as level as you can. DO NOT over tighten floor nuts. You could crack the footing( same with any toilet install).
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  • Recommended
I never write reviews.
I literally don’t write reviews but this annoyed me. Had this toilet for a few years, cleaned it with a Rubber brush and toilet bowl cleaner. The white is rubbing away from the inside. When I emailed Kohler they sent me cleaning instructions and said due to the age they can’t do anything. The original toilet in the house was at least 20 years old. This didn’t even make it to its 6th birthday.
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Response from KOHLER Customer ServiceJun 28, 2018
Hi there, this is Laura with Kohler Co. I am sorry for the issue with your Cimarron toilet. This is a vitreous china product which doesn't experience the finish rubbing away. Please email our Customer Service team at KohlerCustServ@Kohler.com with photos of your toilet so we can determine what is happening and offer a resolution. We look forward to hearing from you! -M. Laura K., KOHLER Customer Service
    While I’ve had the toilet for more than one month, installing it had to wait until some room renovation was completed. It’s now been installed for exactly one week, and so far all is good. I like the taller height & the elongated shape vs. a 31-year old shorter type, round bowl it replaced. The flush system I also consider a good feature that I like. The price paid is considered “fair & reasonable,” especially during these ongoing inflationary times. I placed the order on-line for pick-up at the store. The store pick-up took perhaps 10 minutes longer than anticipated, but for this I don’t find reason to lower the product rating. For a product of this type it takes some time to pass to ensure my 5-star rating & overall happiness continues with future reliable operation.
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    • Verified Purchase
    Great promise……but……
    Read all the reviews and purchased this toilet from Home Depot. Had it professionally installed and then my problems started. Was constantly clogging. Changed toilet paper ….no change. Called out plumbers who checked the toilet, the sewer line, the check valve in the sewer line. Still clogging! I am at the end of my patience with this darned toilet. Where do I go now? Another new toilet? I have had this for 4 months and am sick and tired of the issues!
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    Response from Kohler Product ExpertSep 17, 2024
    Hello GlenL, my name is Meli with Kohler Co. I am sorry to read your Cimarron toilet is not flushing well, this is nothing you should expect with a new installation. I appreciate the steps you have taken to try and get your toilet flushing properly and would like to connect directly to assist further. Please email our customer care team at KohlerCustServ@Kohler.com. We look forward to hearing from you and helping you resolve this issue. Sincerely, Meli A., Kohler Customer Service
      The Kohler Cimmaron evolution 360 flushes and refills quickly. We have only had one for about 3 weeks, and a second one was just installed.
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      • Verified Purchase
      Easy to install,quite then old Kohl, height.
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      • Verified Purchase
      This is a middle of the road toilet. Nothing glamorous, but usable. Although I needed a round front toilet due to space issues, the seat feels very small. But it is better than the 1986 one it replaced.
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      Response from Kohler Product ExpertSep 12, 2024
      Hi CARRIE, this is Paige with Kohler Co. I am sorry to hear that the Cimarron toilet did not completely meet your expectations. Thank you for taking the time to leave us with this feedback. If we can be of any assistance regarding your product, please reach out to our team at KohlerCustServ@kohler.com. Best, Paige S.-Kohler Customer Service
      • Verified Purchase
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      • Verified Purchase
      Love the quiet and thorough cleaning flush. On my recent two purchases, the seat is not coming flush with the toilet in the front even with maximum adjustment, but is very comfortable. My first Cimarron was perfect.
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      • Verified Purchase
      Really liked this toilet when I purchased it a couple of years ago. The 360 flush and the cleancoat surface really makes a difference in cleaning. Just purchased two more for a new house.
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      • Verified Purchase
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      • Verified Purchase
      I initially purchased two of these toilets. The one that was installed last had some kind of hairline leak that couldn’t be found by the plumber unfortunately I had the toilet too long to return in to home depot consequently I had to purchase a third toilet which works fine.
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      • Verified Purchase
      Very noisy when you flush it.
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      Response from Kohler Product ExpertSep 12, 2024
      Hello HomeDepotCustomer, my name is Paige with Kohler Co. I am sorry to hear that you are not satisfied with the noise level of your Cimarron toilet. If you are hearing a gurgling noise while the toilet is completing a flush, it could indicate an obstruction in your vent pipe. If the noise is occurring while the tank is refilling, we would recommend flushing out the fill valve (https://tinyurl.com/2ar6rbku). If this does not resolve your issue, please reach out to our team at KohlerCustServ@kohler.com. We are here to help. Sincerely, Paige S. -Kohler Customer Service
      • Verified Purchase
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      • Verified Purchase
      Seat height is really very helpful for us. Yes we love this toilet.
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      • Verified Purchase
      I had the plumber install it and he was done fairly quickly.
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      • Verified Purchase
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      • Verified Purchase
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      • Verified Purchase
      Toilet works great..easy to install...we did have to return upon finding a broken part as we took it out of the box...no issue in returning and the next one was perfect. Would definitely buy again
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      • Verified Purchase
      Had to return and exchange. Lacked hardware
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      Response from Kohler Product ExpertAug 27, 2024
      Hello, my name is Meli with Kohler Co. I am sorry to read your Cimarron toilet was missing the installation hardware. I have documented this model number for our quality team, if we can assist with your installation or toilet at all please email our customer care team at KohlerCustServ@Kohler.com. We are here to help. Sincerely, Meli A., Kohler Customer Service
      • Verified Purchase
      Only had it a couple days , but it works great
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      • Verified Purchase
      Showing 1-30 of 2,849 reviews

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