Customer Reviews for KitchenAid 19.8 cu. ft. Side by Side Refrigerator in Black Stainless Steel with Print Shield, Counter Depth
- Easy-clean PrintShield coating resists smudges and fingerprints
- Counter-depth refrigerators are flush with kitchen cabinetry
- Preserva Food Care System offers the height of food preservation
Customer Reviews
Feb 21, 2021
Nice!
[This review was collected as part of a promotion.] We've had this for about three weeks now, and I like it a lot. We had another cabinet depth fridge and this one feels like it has a lot more interior space in the same exterior dimensions. I really like the in-door ice maker, the sturdy, long handles, and the dark exterior finish.
It came completely wrapped in clear plastic that was tucked into all the edges, so that when removed, there are little fringy pieces of plastic sheeting in all the seams, which looks really shabby. I've tried to get them out, but haven't been able to. Disappointed with this bit. Please see photos.
Otherwise, I love it!
by KitchenAid is great
Customer review from kitchenaid.comAug 25, 2020
Dual Evaporator causes refrigerator to freeze
13 months ago I replaced a 20 year old Kenmore Elite that never had a problem with this Kitchen Aide fridge. (Kenmore is still chugging away in my garage). Now the evaporator in the fridge is frozen solid requiring a 24 hour defrost process involving shutting down fridge, removing all items. Then another 24 hour cool up period to get it ready to put food in it. What a pain!! The Kitchen Aide certified tech came out and explained that the freezer evaporator has a heater but the fridge evaporator does not. Therefore, when the freezer defrosts, the refrigerator is supposed to defrost. But it doesn't due to no heater. Very poor design. I aske him how to fix it and he said I could have him put about $250 worth of parts to go with the $105 service call but i wouldn't fix it. HUH?!? My wife and I feel like idiots spending $3k+ on a fridge that requires an annual 2 day defrost process. My advise is if you buy a fridge with dual evaporators, make sure BOTH EVAPORATORS have heaters. (Samsung is one that does, probably others)
by FeelingUsedInFlorida
Response from KitchenAidTeamSep 2, 2020
Hi FeelingUsedInFlorida, thank you for your review. We sincerely apologize for the concerns with your appliance and would like to look further into this for you. Please feel free to reach out to us directly at 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you.
Jun 23, 2020
Beautiful, high quality appliance. I think I noticed already that it keeps food fresher, longer. ...
Beautiful, high quality appliance. I think I noticed already that it keeps food fresher, longer. Nice temperature controls. Ice dispenser tends to throw crushed ice beyond your cup, however, and the drawers on the refrigerator side feel a bit flimsy given the overall quality of the appliance.
by DaveB
Feb 19, 2021
Great fridge
[This review was collected as part of a promotion.] We bought this a month ago. My review went down one star because we realized the drawers metal finishes are sharp and if we’re not careful we can scrape our hands and bleed. That said, we love the fridge. It’s classy and roomy despite being counter depth.
by Agal
Feb 19, 2021
Great Features
[This review was collected as part of a promotion.] I have had this refrigerator for a little over a year now. The only issue I have had with it is the ice maker has stopped running a few times due to the line freezing up. It mak have something to do with the RO feed line I have going to the fridge, but I run that and dont use the internal filter and the water and Ice are VERY clear!
by Jeffm51