#1 Home Improvement Retailer

Customer Reviews for KitchenAid 24 in. Black Stainless Top Control Built-in Tall Tub Dishwasher with Stainless Steel Tub and Third Level Rack, 44 dBA

Internet #312285676

Model #KDTM404KBS

Store SKU #1005138367

Customer Reviews

  • 4.6
    out of 6,219 reviews
  • 90% recommend this product
Filter by:
Showing 1-30 of 6,219 reviews
Leaked with first use
Dishwasher was installed yesterday and is leaking from two different locations on the first wash. The door closes with a gap on the right and leaks from that side. There are four small holes on the upper right side of the unit that are not on the upper left. Water is leaking from that area as well. I have no confidence in quality of the product, I’ll be returning rather than exchanging. Disappointing for a $900 dishwasher. I would listen to the reviews about poor quality and leaking, wish I had.
by
Response from KitchenAidTeamFeb 9, 2024
Thank you for sharing your experience with us, Ashley. We apologize for the concerns that you are experiencing with your Dishwasher, and would like the opportunity to see if we can help. Please contact us directly via Facebook bit.ly/47Ys9Pm or Instagram bit.ly/45VKWcf We look forward to speaking with you. KitchenAidBrand
    1 found this review helpful
    The perfect dishwasher
    [This review was collected as part of a promotion.] I'm so happy with my new dishwasher. The 3 different trays are all very useful. I took me a little bit to figure out that the buttons are ULTRA sensitive and you just barley touch it with you finger to make your selection. It's very quiet and the dishes come out so clean and shiny. It even does a great job drying plastics. It looks very sleek on the front and has a handle to open and close. I'm
    by
      • Recommended
      Does it all!
      [This review was collected as part of a promotion.] Love this dishwasher. My dishes come out so clean and spot free. Love the top 3rd rack. Would highly recommend it.
      by
        • Recommended
        Stiff door
        [This review was collected as part of a promotion.] Seems to be fine except the door is very stiff when open and close.
        by
          • Recommended
          Quietly working while not disturbing us.
          [This review was collected as part of a promotion.] We didn’t realize just how much better the new washer would be.
          by
            • Recommended
            Washes great but loud pump whine
            [This review was collected as part of a promotion.] Washes great but pumps are very loud and have a whine noise to them. This noise is not constant and only at certain times. Sounds like pump is struggling which is scary considering it's brand new.
            by
              Silent dishwasher with lots of room
              Really nice looking dishwasher (stainless black). It fits a LOT of dishes. The third rack is really handy, particularly for our smaller cups, smaller school lunch box pieces and large knives. Everything comes out clean and dry, and this dishwasher is virtually silent. We couldn’t even tell it was on except for walking over and seeing the light. Even when draining it was silent. Highly recommend.
              by
                • Recommended
                Poor quality
                [This review was collected as part of a promotion.] Beeps & stays on. Had to turn off breaker. Will be without it for 3 weeks before service starts. Old kitchen aid dishwasher 34 years old. Will use in basement. Only bought new due to color. Also dishes still wet at end of cycle.
                by
                Response from Consumer CareJan 29, 2024
                Thank you for sharing your experience with us, Horto.. We apologize for the concerns that you are experiencing with your Dishwasher and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 473432. We look forward to speaking with you. Marie Q
                  KitchenAid dishwasher a beautiful addition to our
                  [This review was collected as part of a promotion.] I love my new KitchenAid because it is so quiet while it is running you can barely hear anything, it is so spacious inside and it has a third shelf which is great for washing your large knives! Love it!!
                  by
                    • Recommended
                    Not happy
                    [This review was collected as part of a promotion.] Bought 2.5 months ago. Beeping & lights flashing. Won’t reset even when turning off breaker. Call into service today. Previous kitchen aid was 34 years old & only replaced due to color.
                    by
                    Response from Consumer CareJan 25, 2024
                    Thank you for sharing your experience with us, Dochorto. We apologize for the concerns that you are experiencing with your Dishwasher and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 472420. We look forward to speaking with you. Marie Q
                      Great design and performance
                      [This review was collected as part of a promotion.] Great interior design and excellent wash with super drying capability. Both I and my wife are very pleased with our new dishwasher.
                      by
                        • Recommended
                        My Wife Said So
                        [This review was collected as part of a promotion.] Our old dishwasher died and my wife said she wanted a new one before Christmas, when a bunch of family would be at our home. So we went shopping and we found this one and it is a "Jim Dandy"! Neat features like that Third Rack, Whoopee! Now the fact that it does the job of cleaning the dishes is a handy feature too.
                        by
                          • Recommended
                          Great Replacement
                          [This review was collected as part of a promotion.] Our old dishwasher (a 5 year old Frigidaire) was adequate, but extremely noisy and competed with the TV. The new KitchenAid does a great job in cleaning, and is so quiet that I have to look at the indicator lights to see if it is running. The engineers/designers gave some good thought to the use of that top rack. It holds a good quality of glasses and cups and overall we are able to get about 1/3 more items into this dishwasher.
                          by
                            • Recommended
                            Quiet and Dries My Dishes
                            [This review was collected as part of a promotion.] It's so nice to have a dishwasher that actually dries my dishes. The flexibility built in to how it is used is great. It is very quiet
                            by
                              • Recommended
                              So far we like it
                              [This review was collected as part of a promotion.] Dishwasher delivered with some damage. Filed warrantee for repair. In progress.
                              by
                                • Recommended
                                Love this dishwasher
                                [This review was collected as part of a promotion.] It’s quiet, sleek look, and I don’t have to rinse dishes anymore! It gets all the food off!We love the 3rd rack too. It’s great and you can put so many dishes in which cuts down on how many times it needs run. Highly recommend this beautiful appliance!
                                by
                                  • Recommended
                                  Washes good but has flimsy parts
                                  This dishwasher works well and is quiet. BUT, if you hear a loud grinding noise there is a filter in the motor that’s a metal screen and likes to shred itself apart, which leads to clogging the spray arms. Very common problem with these dishwashers. Happened after only two years.
                                  by
                                    • Recommended
                                    Great washer with some cheap parts
                                    This dishwasher works well and is quiet. BUT, if you hear a loud grinding noise there is a filter in the motor that’s a metal screen and likes to shred itself apart, which leads to clogging the spray arms. Very common problem with these dishwashers. Happened after only two years.
                                    by
                                      • Recommended
                                      Very Happy
                                      [This review was collected as part of a promotion.] Very happy with this dishwasher, especially with the price we paid! It is sooo much quieter than the old one we had!
                                      by
                                        • Recommended
                                        Wouldn’t buy again
                                        [This review was collected as part of a promotion.] Loud and doesn’t always run through the cycles. After 30 minutes it will just start beeping and won’t stop till we shut it off.
                                        by
                                        Response from KitchenAid TeamDec 12, 2023
                                        Hi MJT7, We value your time and would like to look into the concerns with your Dishwasher. Please reach out to us directly via Facebook https://www.facebook.com/KitchenAid or Instagram https://www.instagram.com/kitchenaidusa/. You may also email directly by visiting https://www.kitchenaid.com/resources/contact-us.html. When responding, please include your contact and model/serial information, and reference Review ID # 276161516. We look forward to speaking with you. Marie Q
                                          So QUIET!!
                                          [This review was collected as part of a promotion.] I love this dishwasher! It does a great job cleaning, has lots of useful features, and it is so quiet I have been staying next to it and didn't realize my husband had started a wash. I love the large basket it has for utensils. The other brands I looked at had very small baskets where you'd end up having to pretty much hand wash utensils. The Free Flex third rack is a great additional feature! Lots of room in this thing for larger loads. I highly recommend this to anyone looking for a dishwasher!
                                          by
                                            • Recommended
                                            Love the third rack!
                                            [This review was collected as part of a promotion.] Extremely quiet when running. Sparkling dishes when done. Love, love, love the third rack - it’s roomy enough to handle a few stemmed water glasses or smaller items. I love having this extra space in our dishwasher!
                                            by
                                              • Recommended
                                              Great features
                                              [This review was collected as part of a promotion.] We bought the dishwasher about a month ago right before thanksgiving and we love it. Handled the heavy loads with ease. The third tray on top is very useful.
                                              by
                                                • Recommended
                                                Best Dishwasher on the planet? Truly dry dishes.
                                                We have not used a better dishwasher in our entire lives! We have already had 3 dishwashers in this household and this one is a 10/10 or a 5-star rating. 1. Our favorite wash cycle which saves electricity: ProWash. The wash cycle ProWash is fantastic! You save electricity and give instead away real clock time. With lightly solid dishes, such as only glasses or plates that were rinsed by my old fashioned father, the wash is only about 90 minutes long. With normal soil, which is the 'recommended' way to use it as it saves you water and time by rinsing manually - just make sure you remove any peels or large food parts / or paper labels as these are bad for the dishwasher, the unit then runs at about 3 hours. Both cycles include normal dry cycle. 2. Cabinet Dry. The dishes are dry... VERY dry. Using the 'extended' dry button, Yes, it is true: you will not have more than a few drops on any dishes when you open the unit right after it ends its cycle and has the white 'clean' light lit. The first day I had the Extended dry option set, based on reading reviews that plastic tupper ware inside will be drop-free, and there were actually no drops on them! I had to take a few pictures. So I did. For all of you. 3. Nothing to rinse! This is nothing new the last 10 years but zero-rinse. So you'll still have people who are old fashioned around you will rinse dishes. But you shouldn't. The cycle on the dishwasher for normal and ProWash are: 1 rinse which is extended on the ProWash program if there is extra soil, next Wash, and finally Rinse and Final-rinse so you are looking at 4 different cycles before the 5th dry cycle begins. Having only owned this unit for about one week, I will update this review. Note check back: I will be updating this review as the year continues on!
                                                by
                                                  • Recommended
                                                  Recommend, quiet, great job. Does not dry plastic.
                                                  [This review was collected as part of a promotion.] Does a great job, quiet. Cleaning the small basket is easy to pop in and out. Like the extra hot wash cycle. Plastic does not get dry. Nice to have a variety of shelf heights. Highly Recommend
                                                  by
                                                    • Recommended
                                                    Excellent dishwasher
                                                    [This review was collected as part of a promotion.] Nice and quiet, easy to use and like the three levels feature.
                                                    by
                                                      • Recommended
                                                      So far so good
                                                      [This review was collected as part of a promotion.] Replacement for a kitchen-aide dishwasher that “died” after about 15 years of hard use. Wife likes it and no issues YET. Hopefully it will give us many years of service like the replaced one. She does not like the fact that it is NOT as user friendly to TURN OFF the heat cycle as the old one. She prefers to let the dishes dry naturally to get more like out of the machine’s heating element.
                                                      by
                                                        • Recommended
                                                        [This review was collected as part of a promotion.] I really like the dishwasher and the 3rd rack. Cleans & drys well, very quiet.. I do not like the bar handle on the exterior door as it sticks out too far to open I cannot open 1of my drawers without opening the door of the dishwasher. The bar handle is the only reason for the 4 star rating
                                                        by
                                                          Amazing Features, Lots of Space, Thorough Cleaning
                                                          [This review was collected as part of a promotion.] We bought this to replace our old leaking dishwasher and it's sooo much better! We were in the market for a 3rd-rack dishwasher and this one had the deepest one. We love the spray tubes that rotate under the 3rd rack, it's surprisingly effective and saves us a lot of space for bowls and small plates on the 2nd rack. With a family of 5 we go through a lot of dishes quickly, so this has been used a lot since we purchased it a month ago. I tested each of the cycles with our usual full load of dirty dishes and we found this to work the best for us: Express Wash, no prewash, with rinse aid, and heated dry. It actually gets the dishes spot free clean and dry in about 2 hours with less detergent than our old washer! Plus its really quiet, we can only hear it when the pump is draining water into the disposer. The only cons I can come up with are my own troubles during installation, but it had nothing to do with the dishwasher itself.
                                                          by
                                                            • Recommended
                                                            Really pleased
                                                            [This review was collected as part of a promotion.] I have had for three weeks and so far love it. Really quiet and dishes are clean, dry and shiny.
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 6,219 reviews

                                                              Compare Similar Items

                                                              current item

                                                              Dishwasher Features

                                                              3rd Rack, Automatic Temperature Control, Cycle Status Lights, Filtered Water, Fingerprint Resistant, Hidden Controls, Tall Tub

                                                              3rd Rack, Automatic Temperature Control, Cycle Status Lights, Filtered Water, Fingerprint Resistant, Tall Tub

                                                              Tall Tub

                                                              3rd Rack, Automatic Temperature Control, Cycle Status Lights, Filtered Water, Fingerprint Resistant, Hidden Controls, Tall Tub

                                                              Dishwasher Size

                                                              24 In.

                                                              24 In.

                                                              24 In.

                                                              24 In.

                                                              Tub Material

                                                              Stainless Steel Tub

                                                              Stainless Steel Tub

                                                              Stainless Steel Tub

                                                              Stainless Steel Tub

                                                              Height - Maximum (in)

                                                              34.63 in

                                                              34.63 in

                                                              35 in

                                                              34.63 in

                                                              Depth - Door Shut (without Handle) (in.)

                                                              24.5 in

                                                              24.5 in

                                                              24 in

                                                              24.5 in