Hello OBAFEMI and thank you for the feedback you posted on the Home Depot website regarding the Moen 2-Handle Replacement Cartridge for Roman Tub. We are sorry to hear that the cartridges are difficult to work with. Our Product Specialists are available for technical/warranty assistance. We can be reached at 1-800-289-6636 Monday through Friday from 9:00 am – 5:30 pm Eastern Time.
The cartridge re-installation went well, but the removal is tricky even with the optional tool for removing the backing ring. After years of use, the original cartridge takes a set in the chamber and care must be taken to break the seal and lift straight up to avoid a disaster. I rigged up a way to pry up with leverage to maintain a straight up pull. This cartridge was used on a older style Roman tub fixture and was sunken down deeper than a usual design. Poor faucet design by Moen regarding maintenance for the average homeowner to replace. This faucet is installed in a home with filtered softened water. I can't imagine removing this cartridge out out a setting with hard water with mineral deposits.
The piece turned out to be incorrect, even though the...
June 3, 2020
The piece turned out to be incorrect, even though the part umber was validated. Disappointing...is there really a need to make so many couplings that service the same faucet?
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Response from MoenJune 7, 2020
Hello HomeDepotCustomer and thank you for the feedback you posted on the Home Depot website about your experience with the Moen 2-Handle Replacement Cartridge for MOEN Roman Tub Faucets. We are sorry to hear that after purchasing a new Moen 2-Handle Replacement Cartridge for MOEN Roman Tub Faucets that it was not the correct cartridge for your Moen roman tub valve. Over the years Moen has used different cartridges in our roman tub valves to keep pace with the advancement of faucet technology and federal guidelines for flow rates. Moen roman tub valves have used our 14891, 1248 and our newest ceramic disc cartridge, part number 1258. Our product specialists would be happy to work with you to identify which cartridge is used in your Moen roman tub valve. Please contact us at 1-800-289-6636; we are currently available Monday through Friday from 9:00 an – 5:30 pm Eastern Time.