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Customer Reviews for MRCOOL DIY 18,000 BTU 1.5-Ton 1-Zone 22 SEER Ductless Mini-Split AC and Heat Pump with 18K & 25ft Line

Internet #314675755

Model #DIY-18-HP-230C25

  • High efficiency ductless mini split system: 22 SEER
  • Easy DIY Mini Split Installation with Pre-Charged R410A Lines
  • 7-year Compressor warranty/5-year parts warranty

Customer Reviews

  • 4.4
    out of 605 reviews
  • 76% recommend this product
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Showing 1-30 of 605 reviews
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Really like the product. Quite and has lots of control functions. The only thing I would improve are the installations instructions. Instructions were a bit lame. Really needed a "big picture" of how the components function.
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  • Verified Purchase
1 found this review helpful
Excellent unit, very quiet, cools and heats very efficiently.
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  • Verified Purchase
unable to review as was only sent half the product....very poor customer service access to MRCOOL
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Response from MR COOL TeamNov 30, 2023
We do apologize for the inconvenience, please email me directly at csmanager@mrcool.com. mrcool
  • Verified Purchase
Product works great. And easy to install. The Brice rd Columbus Ohio store has the BEST customer service reps. They were extremely nice and helpful!
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  • Verified Purchase
It works very nicely so far for heat, but I’ve only had it for 1 month.
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Works as stated- heating and cooling great option for diy - would be nice if you could somehow order the length of charged cord
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The unit was very easy to install and get running. Works very well and the warranty is great.
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  • Verified Purchase
Great product. Easy to install.
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This is perfect and saves lots of money. It was an easy install due to we had installed one in our shed also.You should purchase these instead of running ducts under your home.
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  • Verified Purchase
Works great and easy to install. Does not include disconnect box however easy to pick up from Home Depot. Also has an app so it can be controlled remotely.
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  • Verified Purchase
Install was smooth and easy. Product works extremely well. Would recommend.
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  • Verified Purchase
Does not heat
This was easy to install, but does not function. Until the heat works it’s getting one star. It cools in cooling mode and cools in heating mode. The refrigerant has a full charge. I’ll be contacting the warranty department tomorrow.
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Response from MR COOL TeamOct 23, 2023
Please email us directly at support@mrcool.com for assistance with this. mrcool
    1 found this review helpful
    The quality of the air, both heat and cool is like a fresh breeze...
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    • Verified Purchase
    The unit was exactly what I was looking for easy DYI project, pick up was hassle free. Definitely recommend purchasing
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    • Verified Purchase
    Install went well and the unit is working as expected.
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    Straight forward installation and works really well. Surprised how quiet it is.
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    • Verified Purchase
    As owner of an HVAC service company, I wanted to try MRCOOL brand mini split to see first hand the quality & ease of installation. I must say, it exceeded my expectations. It was very easy to install & set up. The app on my phone allows me to change setting even when I’m away. It keeps the space very comfortable & is very quiet. Time will tell of the durability. So far I’m very impressed.
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    • Verified Purchase
    Outstanding. Easy to install
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    Works perfect, no issues with a self-install.
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    • Verified Purchase
    Very happy with everything and yes very excited how easy is was to assemble ?
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    • Verified Purchase
    After 1 year the condenser failed, major leak. It cost...
    After 1 year the condenser failed, major leak. It cost me $200 to use one of MrCools recommended local technicians to diagnose the issue. They will not refund this cost. They agreed to replace the condenser under warranty which is another $256 in freight shipping. This is clearly a factory defect and MrCool will not refund either cost. Don’t recommend as their warranty is terrible.
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    Response from MR COOL TeamJan 23, 2024
    We do apologize for the inconvenience. Please email me directly at csmanager@mrcool.com mrcool
    • Verified Purchase
    1 found this review helpful
    Our house is ICF so drilling through 6” of concrete and rebar slowed the installation process down. I had previously installed a dedicated 20 amp service through my garage and that is also where outside unit is located. After all of that the unit runs perfectly and my wife and I are both very happy with it. Super quiet and easy to program, We would recommend the unit to anyone!!!
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    • Verified Purchase
    Very nice product, fairly easy to install, with common sense instructions. Runs quiet and has a lot of flexibility in operating modes. Nice planning to have the air handler piping connections outside of the structure, in case of a leak.
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    Showing 1-30 of 605 reviews

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