Customer Reviews for Malibu Wide Plank French Oak Lancaster 20 MIL 7.2 in. x 60 in. Click Lock Waterproof Luxury Vinyl Plank Flooring (23.9 sq. ft./case)

We are excited you love your floor, and freight related damage can occur on occasion. Any locking system hit too hard with a rubber mallet may/will break. Does not take much pressure to engage the lock, lightly tap with mallet or better yet using a Tapping Block and not hit the lock system directly. We highly suggest following the detailed installation Guidelines located under Info & Guides on each product listing page. Failure to use a tapping block properly when installing can /will cause damage to the locking profile and can also assist in engaging the locking profile. Step 5 in install instructions: Now continue to add rows to the installed floor using the same method. – engage the long side first and then using a tapping block and mallet to gently engage the short side. For immediate assistance and troubleshooting please call our Home Depot Technical Services department @ 800-928-6168. INSTALLATION INSTRUCTIONS - STEP 1: Working from the left side cut the first plank in half and place at the wall with the spacers in place. You can use a chalk line for the first row to help keep the rows in line with the wall and adjust if needed. The tongue (smaller profile should face the wall and the groove side will be facing you. - STEP 2: Next take a full piece and engage the long side of full plank into the first – using an angle approach to properly lock the second row to the first. -STEP 3: Next take a full plank and place it at the first row (working backwards) engage the long side first then use a tapping block and mallet to engage the short side. Complete the first row using the same procedure until you reach the end wall. - STEP 4: Once the first two rows are complete properly align the material to the wall and place wall spacers where needed if the wall has a bow in it to prevent the material from shifting. - STEP 5: Now continue to add rows to the installed floor using the same method. – engage the long side first and then using a tapping block and mallet to gently engage the short side. - STEP 6: Try to space the end joints a minimum of 6 inches from the installed end joint and create a random stagger to avoid a pattern look to the floor. Once complete remove the wall spacers from the perimeter and install the base or quarter round to cover the expansion space. Sweep/clean the floor. The floor is now ready for use.