Customer Reviews for Midea 35 pt. Cube Smart Dehumidifier up to 3,500 sq .ft, 3x More Water Capacity, Wi-Fi Enabled in White

My complaint is about HD's description of the the product. I wanted a dehumidifier with a pump so that I don't have to empty the bucket every other day. The first one I ordered arrived without a pump. After spending an hour or more with HD chat and phone, I was told that they sent the wrong one and to order another one and it would have the pump. The second one arrived, and no pump. Another hour with HD and this support person decided that the only Midea model with a pump was the 50-pint model. I spent nearly another hour returning the two pumps to my local store and getting the 50-pint model--which does have a pump. This was an extremely frustrating experience from HD that could have been completely avoided had they put in an accurate description of the unit. This is just another example of why I am ordering more and more from anyone other than HD if I can. Otherwise, the dehumidifier is excellent.

This was one of the few dehumidifier's that actually looked nice for in-home use. It worked great for the first season we used it, but it wouldn't turn on at the beginning of the second season we need it - giving us an "E6" error which is the kiss of death with this. Thank goodness it was just within the 1 year warrantee on this product, as Midea is going to send us a check for a full refund. But we won't buy from Midea again as this product now needs to go into land fill as they won't fix it.

I gave this an average review because the first unit that was delivered did not work at all, and it appeared that it was an opened box delivered when I paid for new unit. The second unit appears to be working fine. The unit is fairly heavy and those that don’t have much strength will need assistance to put together

I love the remote control feature. I now have 2 of these units and they are very quiet and remove lots of water very quickly. Nice feature to use with a bucket or steady drain out of a hose.

Beware—this probably won’t contain the pump the description claims it does. On three separate attempts, a different version of this product—missing the pump—was shipped, despite Home Depot not even officially carrying that version. The correct manufacturer product code contains a “P”. (On the third attempt customer service said they would instruct the warehouse specifically to send the model with the pump and noted the correct model code, but that didn’t help—the other version was shipped again. The next rep I called said they would escalate the issue, but the one I called days later said it hadn’t been done. I was then promised a followup within 48 hours once again, which hasn’t yet come after 2 weeks.)

Unit was easy to setup. It has done a fairly good job removing humidity in a cold garage. However, I cannot get the unit to properly dehumidify while using the hose outlet.

MIDEA products are garbage. They are refusing a warranty repair because I didnt save a receipt even though it was purchased 3 months ago and verified by the serial number. MIDEA is garbage, the company is garbage and save yourself the hassle and DO NOT BUY THEIR JUNK!

Works great. Easy to use. I like the wifi connection. Easy to empty and monitor.

Purchased for winterizing my 200 sq. ft. travel trailer. First night extracted 1 quart of water from the air. Very satisfied with performance.

I bought this Midea cube dehumidifier from Home Depot in 2022. It stopped working after 12.5 months, Midea gave me a replacement. Now, after 17 months, the second one also stopped working! Midea’s CS give me two options: (1) call (859) 342-6060 for service (2) buy another one. However, this service store says they don’t provide any service for dehumidifiers. Comparing my previous dehumidifier that lasted 30+ years, this Midea one is VERY disappointing! I would not buy any more Midea products!!

Title of the product clearly says “with pump” but apparently the 35 pint one does not have a pump. If you need a model with a pump, be mindful the title of the object doesn’t seem accurate.

I found this as Consumer Reports top pick and it has lived up to it. It takes a bit to get used to the setup as it has to be oriented right but is a great design, nesting as it does. I had borrowed the more standard unit with removable water catch basin. But this design is much better as it allows for much more water storage and that allowed me to leave it running while I went out on business. Also props to HD for allowing me to swap sizes so easily after the hurricane. I bought the 50l and it was way too big

Simple to install, very quiet operation

I purchased two Midea dehumidifiers 6 months apart and they both froze up just past the 1 year mark and the company would not replace them. We cleaned the screens regularly and had the same exact issue with both units. For one of the units we used the pump, which also stopped working after 12 to 13 months of use. The App for the device is the only thing that appeared to work. Spend an extra $100 on a different unit. Don't waste your money. You will be out of $279 in a little more than a year.

Bad quality The pump stopped working after ~9 months The condenser stopped working after ~15 months.

Terrible product WiFi stopped working in 2 months Then I register the Cube and it’s not there Now they no longer make this model? I know

Lasted me only a few months last summer. Turned it on again this summer and it was not working. Was outside the one year warranty so I was not able to get a replacement. Customer support said "some of the parts must not be working." I regret buying this product. If you do buy it, check that it is working within the year when you can still get customer support.

Iced up around the coils about a month after buying. Stopped working entirely shortly after.

The dehumidifier worked great until it didn't. Purchased in Aug 22 and used it for a couple months that year. Worked Spring through Fall of 2023. Turned the unit on in the beginning of May 2024 and the unit no longer pulls moisture out of the air. We used the machine for MAYBE 1 year, but as the warranty is only 1 year, we will have to pay to have it serviced - $135 for the service call plus any repairs on top of that. Will look for new brand with longer warranty.

Stopped lowering humidity after 1 summer. Fan just runs and does nothing. A lot of money for it to not work after one season.

Excellent dehumidifier! Keeps our basement at whatever humidity level we want. (Confirmed with hydrometer). Just set the fill rate to 1 and is easier to empty. Empty every 2-3 days and it’s all set.

The unit worked well for the first two years but now this year the coils are icing up, it’s not pulling any water out of the air it just constantly runs. As the unit is pretty heavy I decided this year to try using the pump option, big fail, first thing is the instruction manual is horrible, I had to use YouTube videos to figure out how to hook up the pump but it never even started. This was a bad purchase on my part.

Worked only one year. Do not buy. Waste of money. I

Good design if it actually lasted for more than a yr. As soon as your warranty is up it will freeze up and you will be left with a piece of junk. Avoid at all costs. Midea is a junk company and their customer service is useless. If you must buy they make sure you get an extended warranty because it will die!