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Customer Reviews for Milwaukee M18 18V Lithium-Ion Cordless Drywall Cut Out Rotary Tool (Tool-Only)

Internet #300272269

Model #2627-20

Store SKU #1002150052

  • Delivers up to 20% faster cuts than other tools in the market
  • Tool Free Depth Adjustment
  • Part of the M18 System, featuring over 250+ tools

Customer Reviews

  • 4.5
    out of 604 reviews
  • 82% recommend this product
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Showing 1-30 of 604 reviews
Be careful
Out of all my Milwaukee tools, ( and I have a collection,) this one has to be the one which gives me the most problems. I don't know what it is about with this tool. Possibly weak motor? I have been through many of these routers. Some don't even last a couple of weeks. I don't drop it or abuse it or anything. You have to be extra gentle and careful with this. Perhaps doesn't handle drywall dust well. Perhaps doesn't cope with a little bit of pink insulation. Perhaps doesn't have the muscle and durability of a Fuel. Before when it shut down on me. Milwaukee would send me a completely brand new tool replacement. They did this 2 or three times which was good. Now they don't want to send me a new tool. The tool doctor said now they have the motors and will send the tool doctor a motor for him to fix it. It's been over 7 weeks that I'm waiting for this cut out tool to fixed or replaced. This is unacceptable at all. I wish someone from Milwaukee would contact me and help. I just bought this tool a few months ago. Milwaukee doesnt deserve this bad review to tarnish their reputation. But their cut out tools need to be worked on and improved.
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Response from Milwaukee ToolFeb 6, 2023
Our team will email you to further assist! Thank you -Milwaukee Tool Social Team
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    • Verified Purchase
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    • Verified Purchase
    M18 cut out tool.
    This thing rips. Highly recommend to anyone on the fence about buying it
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    • Verified Purchase
    • Recommended
    Amazing purchase
    It has been extremely useful in a large drywall job
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    • Verified Purchase
    • Recommended
    This makes sheet rocking so much easier....
    This makes sheet rocking so much easier.
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    • Verified Purchase
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    • Verified Purchase
    Satisfied
    This tool performs as expected. I would recommend this tool.
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    • Verified Purchase
    • Recommended
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    • Verified Purchase
    Cut out tool / battery
    So I have messaged ur company 3 times about a battery I have 3 months old n completely dead n I do not have my receipt n about router I'm not to happy with it
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    Response from Customer CareDec 28, 2022
    Our team will reach out to you via email to best assist. Thank you! -Social Team
    • Verified Purchase
    Zip, zip
    I really like to be able to control the depth of my cuts. Lightweight and cordless, who could ask for anything better.
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    • Verified Purchase
    • Recommended
    Locks itself
    This is my second milwaukee router which happened to have the same locking problem like the one I had before. No warranty so now it's on me and I'm not getting another one from milwaukee. Lightwork only. Keep it out of the dust 😅
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    Response from Milwaukee ToolDec 20, 2022
    Hi Franco- We would like to learn more about this experience. Could you please send us an email social.media@milwaukeetool.com? Thank you -Social Team
      Does not get the job done...
      Does not get the job done
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      • Verified Purchase
      I was on the fence about getting this for years...
      I was on the fence about getting this for years bc I so frequently use my oscillator to cut everything but the piece of mind knowing Ill never hit any romex or plumbing is priceless.
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      • Verified Purchase
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      • Verified Purchase
      No toolless bit change...
      No toolless bit change
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      • Verified Purchase
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      • Verified Purchase
      Great grinder. Prepare to go through batteries...
      Great grinder. Prepare to go through batteries
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      • Verified Purchase
      What it is, and what is is not
      Great grinder for portability. Get corded if you have a lot of grinding to do and have access to a 120V. This tool eats up some batteries quickly (constant concrete grinding for 30 minutes eats two of my 6.0 batteries and one 8.0. I really wish Milwaukee would come up with an power adapter that would allow the tool to run on a 120v power supply.
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        • Recommended
        Good for small work, not long cuts.
        I’m not a full time rocker but have one for cleaning & cutting for remodeling. This tool has worked for me for smaller cutouts, but I have had a hard time for larger cuts (anything longer than 24”) without burning & breaking bits. If you are using smaller batteries to keep it lighter in weight, it burns thru them rather quickly. TLDR: good for receps and ceiling boxes, not good for long cuts
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        Response from Customer CareOct 31, 2022
        Thank you for taking the time to share your experience! We appreciate this feedback and will pass it along to our team, as this helps us continuously improve. If you have any additional feedback for our team, please feel free to email us at social.media@milwaukeetool.com. Thank you -Social Team
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          • Verified Purchase
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          • Verified Purchase
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          • Verified Purchase
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          • Verified Purchase
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          • Verified Purchase
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          • Verified Purchase
          Good
          Toujours ravis des outils Milwaukee!!! Fidèle à mes attentes!!!
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          • Verified Purchase
          • Recommended
          You want power. Well this is it. 13...
          You want power. Well this is it. 13 amp grinder doesn’t get any better than this. Just know you will need a lot of batteries for prolong work. Eats batteries like there is no tomorrow. Wish they had an adapter to connect to battery area to get power from an outlet. In fact they should have this adapter with all their cordless tools.
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          • Verified Purchase
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          • Verified Purchase
          She’ll loves to eat batteries but works awesome...
          She’ll loves to eat batteries but works awesome
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          • Verified Purchase
          Showing 1-30 of 604 reviews

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