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Customer Reviews for OVE Decors Tahoe 28 in. W x 36 in. H Framed Wall Mirror in White

Internet #313879180

Model #15VMR-TAHO28-00

Store SKU #1005540387

  • 28 in. W x 30 in. H Rectangular wall mount vanity mirror
  • Framework made of high-quality wood
  • Includes installation manual, care guide and hardware

Customer Reviews

  • 3.9
    out of 130 reviews
  • 52% recommend this product
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Showing 1-30 of 130 reviews
stained vanity top
Vanity top came with a small stain on the top and the front either spray painted the color of the cabinet or not completely sprayed white the color of the top
by
Response from Brand SpecialistJul 5, 2021
On behalf of our team, we would like to apologize for any disappointment this experience may have caused you. Our focus is to make it right and provide our clients with the highest quality products and services in order to meet your complete satisfaction. Call 1.866.839.2888 or email info@ovedecors.com. One of our team members will personally handle this claim and offer a concrete resolution. OveDecors-CS
    • Recommended
    2 found this review helpful
    They look very nice, and everything came in great condition. The only thing I would suggest to i...
    They look very nice, and everything came in great condition. The only thing I would suggest to improve on is the way the sink mounts under the counter top. Where the sink meets the bottom of the counter there is an area that is not flush and more than likely will be a catch for dirt, soap, etc. I'll include a picture also.
    by
    • Recommended
    5 found this review helpful
    Beautiful vanity but have to plan installation
    The store employees (led by Kristen) were very helpful in loading the vanity in my SUV without issues. The vanity is beautiful with plenty of storage. One thing, you need to wire an outlet in the back wall of the cabinet for the hair dryer/curling iron power strip/tray prior to installation of the cabinet. In addition, the old vanity didn’t have tiles underneath the old cabinet, so we had to buy extra tiles and get them installed since the new vanity is open/exposed under the cabinet. I attached some pics to help clarify.
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      • Recommended
      4 found this review helpful
      Cabinet doors are assembled uneven and description does not say whether the counter top is attach...
      Cabinet doors are assembled uneven and description does not say whether the counter top is attached or not and it’s not. Pretty bad quality craftsmanship for $2,100
      by
      Response from Brand SpecialistJul 24, 2020
      We’re disappointed to read that you are having complications with your. As we have sold a lot of this unit to happy customers, your unfortunate experience is certainly not common. In many cases, we can find a quick and effective solution. In addition, our products are backed 100% by our manufacturer’s warranty. Please email us at info@ovedecors.com or call 866-839-2888 to be in touch with our products specialists. OveDecors-CS
      • Verified Purchase
      2 found this review helpful
      Love the vanity. We had some issues with the first marble top being 'bowed' in the middle (about...
      Love the vanity. We had some issues with the first marble top being 'bowed' in the middle (about a quarter inch high in the middle). The customer service at Ove has been wonderfully responsive and quick to make things right. They sent us a free replacement which was perfectly flat, but there was a slight crack around where one of the holes had been drilled for the faucet. Customer service was great again and offered compensation. Love the vanity and love their customer service, just wish one of the counters had been perfect. It's installed now and everything works great otherwise.
      by
      Response from Brand SpecialistFeb 9, 2018
      mounatinlover123, We would like you to know that your business is greatly appreciated and we value your opinion greatly. Your contribution helps us continue to improve our products and services and we know this is made possible through valued clients like yourself. OveDecors-CS
      • Verified Purchase
      • Recommended
      6 found this review helpful
      Anyone who knows basic construction can see this product is poor craftsmanship. French company m...
      Anyone who knows basic construction can see this product is poor craftsmanship. French company makes the product out of China and it shows. First- the paint quality was horrendous with cracking and chipping in multiple areas. Second- one of the doors was installed too high making it uneven and making the tilt-down draw rub against it when it opens. This is not fixable because the door needs to be lowered just a little bit but the screw holes are already in the wrong spot. Third- many of the chrome handles were loose and when I went to tighten the screws every screw was stripped, showing this product is manufactured rapidly at a factory in China where craftsmanship is the least of their worries. Fourth- there were 2 major cracks in the front top piece of wood just under the countertop. Fifth- The draw inside the right cabinet does not have a cut out for the plumbing making it impossible to use. You can see that the left cabinet has a shelf that has the plumbing cutout in it. Sixth- both the tilt down draws have hinges that don't stop the draws and so they tilt into the face of the vanity, not even with the front and look horrible. Not a fixable problem. OVE was responsive when I called but they sent replacement parts for the draws that had a paint cracking and the new draws that came had worse cracking then the original. These replacement parts didn't come from France, where the company is based, they came from China packaged in reused cardboard boxed with Chinese writing inside of them. Home Depot was very responsive and made proper restitution on this very poor quality product. I can only hope they stop dealing with this OVE company because they design nice products but they obviously have major issues with their manufacturing in China.
      by
      Response from FabricantFeb 7, 2018
      NIck, We hate to hear this! On behalf of all us our team, we would like to apologize for any disappointment this experience may have caused you. Our focus is to make it right and provide our clients with the highest quality products and services in order to meet your complete satisfaction. Please send an email to info@ovedecors.com. One of our team members will personally handle this claim and offer a concrete resolution. Ovedecors-PL
        20 found this review helpful
        Newly installed within two weeks. Quick shipping! This product is absolutely stunning in place....
        Newly installed within two weeks. Quick shipping! This product is absolutely stunning in place. The quality is very nice. The middle drawers use every inch around plumbing (perhaps a downfall as it's a very tight fit).
        by
        Response from Brand SpecialistFeb 17, 2018
        Hi Scott,
        Thanks for your review, very much appreciated. OveDecors-CS
        • Verified Purchase
        • Recommended
        4 found this review helpful
        by
        • Verified Purchase
        Product was damaged from a forklift when in went to pickup at store. Demanded store to reorder a vanity. Put me back a week in remodel. Store employee trued to get me to still take damaged vanity and repair. I refused.
        by
        Response from Brand SpecialistApr 1, 2024
        We sincerely apologize for the inconvenience caused by the damaged vanity and for the oversight in handling, resulted in this situation, causing a setback to your remodel schedule. Your experience falls short of our standards, and we're truly sorry for the frustration it has caused. We appreciate your feedback and will strive to improve our processes to prevent similar incidents in the future. If there's anything else we can assist you with, please let us know. OveDecors-CS
        • Verified Purchase
        by
        • Verified Purchase
        I love my new vanity
        by
        • Verified Purchase
        Terrible Service - Defective Countertop
        Do not buy OVE products. They sent us a vanity with etching over the entire countertop. Instead of replacing or sending a professional to fix it they sent us a cleaning kit. Their customer service was incredibly rude. For this price they should back their product. OVE is a SCAM!!
        by
        Response from Brand SpecialistJan 19, 2024
        We sincerely apologize for the inconvenience you've experienced with our product and the level of service you received. This does not align with the standard of quality and customer care we strive to provide. We understand the frustration of receiving a vanity with etching on the countertop, and we
        regret any inconvenience caused. Your feedback is important to us, and we take it seriously.
        Regarding the customer service experience, we apologize for any rudeness you encountered. This is not reflective of our commitment to excellent customer service. We will address this matter internally to ensure our representatives uphold our standards of professionalism and courtesy. OveDecors-CS
          1 found this review helpful
          by
          • Verified Purchase
          Vanity is great. The top was delivered with a small missing piece in the marble top.
          by
          • Verified Purchase
          by
          • Verified Purchase
          by
          • Verified Purchase
          Arrived okay but the truck was too big and couldn’t get up my driveway;I had to help the driver dolly the vanity up. No option to have it brought to the second floor which was available from other vendors. Everything was in good condition when uncrated, but I would agree with others that this is cheaply made and certainly not a quality product.
          by
          • Verified Purchase
          by
          • Verified Purchase
          Awesome
          Great product as described sturdy material
          by
          Response from Brand SpecialistMay 12, 2023
          Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime and hope you enjoy your purchase for many years to come. OveDecors-CS
          • Verified Purchase
          • Recommended
          Cheap counter tops
          When your bathroom cabinet is installed it looks wonderful, until EVERYTHING stains countertop. My husband said he thinks water even stains it. Would never buy these again. Bought 2 and both countertops stain. Beware!
          by
          Response from Brand SpecialistMar 20, 2023
          We apologize for any frustration you may have experienced as a result of the staining on your vanity top. Customer satisfaction is of the utmost importance to us, and we want to ensure that you are completely satisfied with your purchase. We take all customer concerns seriously and will work diligently to resolve this issue as quickly and efficiently as possible.

          It's important to note that engineered marble is a composite material, consisting of natural marble chips and resin. To maintain the appearance and longevity of your engineered marble vanity top, it is important to practice proper care and maintenance. This includes cleaning the surface regularly with a mild detergent and warm water. It is important to avoid using acidic or abrasive cleaners, as they can damage the surface and potentially cause further staining.

          Additionally, it is recommended to seal your engineered marble vanity top every 6-12 months to protect it from stains and scratches. This can be done by purchasing a sealer kit specifically designed for engineered marble. It is also important to avoid placing hot items directly on the surface, and instead use coasters or trivets to protect it from heat. In the event of a spill, it is important to wipe it up immediately to prevent staining.

          We understand that sometimes staining can occur despite proper care and maintenance. For this reason, we offer repair and sealer kits that can assist in removing minor staining. If you need further assistance, please do not hesitate to contact us at 1.866.839.2888 and we will be happy to assist you. OveDecors-CS
            1 found this review helpful
            The quality was poor craftsmanship. The front was covered in...
            The quality was poor craftsmanship. The front was covered in paint drips. One door had deep gouge and the top appears that a chip or small pebble may have floated to the surface and was quite visible.
            by
            Response from Brand SpecialistMar 16, 2023
            We understand the importance of providing our customers with high-quality products and services, and we apologize for any inconvenience this issue may have caused you.

            Our team is committed to addressing any concerns or issues that our customers may have. We would be happy to discuss the matter further with you and work towards a resolution. Our contact number is 1.866.839.2888, and we are available to assist you during regular business hours.

            When you contact us, one of our customer service representatives will be happy to assist you. They will take the time to listen to your concerns, review the issue with you, and provide you with options to resolve the problem.

            Please do not hesitate to contact us, as we value your feedback and want to ensure that your experience with our products and services is positive. We appreciate your business and look forward to working with you to resolve this matter. OveDecors-CS
            • Verified Purchase
            1 found this review helpful
            There is a crack in the paint in more than...
            There is a crack in the paint in more than 1 spot this should not have left the warehouse.
            by
            Response from Brand SpecialistJan 4, 2023
            We apologize for the issue with the paint on your product. We take great care to ensure that our products are of the highest quality before they leave the warehouse, and it is unacceptable that you received a product with cracks in the paint. Please contact our customer service team as soon as possible so that we can resolve this issue for you. We can be reached at 1.866.839.2888. Thank you for bringing this to our attention. OveDecors-CS
            • Verified Purchase
            1 found this review helpful
            by
            • Verified Purchase
            by
            • Verified Purchase
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            • Verified Purchase
            Rating provided by a verified purchaser...
            Rating provided by a verified purchaser
            by
            Response from Brand SpecialistJul 6, 2022
            Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! OveDecors-CS
            • Verified Purchase
            Beautiful and a great value. Built very well. A lot...
            Beautiful and a great value. Built very well. A lot for the money
            by
            Response from Brand SpecialistJun 16, 2022
            Thank you TARA! We're glad to read that you are happy with your new OVE Tahoe vanity. Remember that we have a dedicated team of experts that you can reach regarding any inquiries at 1.866.839.2888 or customerservice@ovedecors.com. OveDecors-CS
            • Verified Purchase
            Quality base with nice features. Flip drawer, soft close doors...
            Quality base with nice features. Flip drawer, soft close doors and drawers, solid wood. Quality marble top.
            by
              Pool quality
              I ordered this vanity as it looks pretty in the picture and it has a good brand name. However the product is of very low quality. All the doors and drawers are not aligned. There are huge gaps between the doors. For both vanity, the left doors are much higher than the lower doors. The doors are out of shape. Also they use very cheap hinges so the position of the doors can not be adjusted through adjusting the hinges. The marble top have a huge grey area. When we put on the backsplash, there is a big gap between the backsplash and the counter top in the middle because the counter top were somehow curved. Overall the vanities are poorly made and look very cheap. Totally not worth the money. I called OVE Decor customer service. The representative said they are aware of the huge quality issue they are having. She said it is due to pandemic and changes of manufacture site. She apologized but told there is nothing they can do. This is ridiculous. If they knew the quality issue, they should not sell these products or at least they should discount the products. Overall, hugely disappointed by this vanity.
              by
              Response from Brand SpecialistDec 22, 2021
              We are extremely disappointed to read this and want to extend our sincere apologies concerning the issues you faced. The Tahoe III is a very high quality vanity made of the best materials. The issues you describe are absolutely not up to our quality standards. Your unit can be picked up by the retailer and returned without any difficulties. You can reach out to us directly at 1.866.839.2888 or info@ovedecors.com to be in touch with one of our representative to review the state of the unit received. We have many solutions available and our customers satisfaction is of the utmost importance to us. OveDecors-CS
                3 found this review helpful
                I love my bathroom vanity it look beautiful...
                I love my bathroom vanity it look beautiful
                by
                  Showing 1-30 of 130 reviews

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