I ordered a flat top and got dog-eared. Now I need to reorder and hope they ship the right box this time. You have to order more than you need to build a fence! I am discarding at least one picket out of every kit due to splits.
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Response from UFPI RepresentativeMay 8, 2024
Dear Ebowry, Outdoor Essentials appreciates your business and values your feedback. If you would like the opportunity to discuss the issue further, please reach out to us at CustomerService@OutdoorEssentialProducts.com, referencing this review, and one of our customer service representatives will be happy to assist you.
Recommended
Feb 5, 2020
Great item for your DIY project.
Were some on the pickets wet? Yes. Its winter. However they were not warped
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Recommended
Feb 19, 2019
Was exactly what I was expecting and arrived right on time. Makes a great porch deck privacy wall.
Was exactly what I was expecting and arrived right on time. Makes a great porch deck privacy wall.
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Verified Purchase
Recommended
May 22, 2018
I wouldn't have chosen some of the boards if I was hand selecting them. But out of the 22 cases ...
I wouldn't have chosen some of the boards if I was hand selecting them. But out of the 22 cases I purchased only two were split and maybe 10 were inferior cuts.
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Verified Purchase
Recommended
Mar 14, 2018
These pickets are very rough cut, with significantly varying thickness. Not nearly as smooth as ...
These pickets are very rough cut, with significantly varying thickness. Not nearly as smooth as the pickets found on a complete cedar fence section from Home Depot.
I used the wood to build a potting bench for my wife, which ended up looking quite nice, but only after a lot of machine sanding.
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Response from THD-CSMar 21, 2018
Dear Valued Home Depot Customer, "We’re sorry to hear your expectations were not met. A representative will be in contact with you via email to discuss your issue. Thank you.
Verified Purchase
2 found this review helpful
Jul 10, 2024
Bought this a month ago and they arrive 2 weeks ago (back ordered). My box contained lots of sapwood, and had wide divergence in thickness (from less than1/2 inch to almost 5/8). These are very rough boards - I had to plane/sand them before I would use on fence. I was making a planter (popular diy project), and boards were less than 1/2 inch by the time they were smooth enough for that type of project (one good face).
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Response from UFPI RepresentativeJul 16, 2024
Dear Home Depot Customers, Outdoor Essentials is sorry to hear this product did not meet your expectations and would like the chance to discuss the issue with you further. Please reach out to us at CustomerService@OutdoorEssentialProducts.com, referencing this review, and one of our customer service representatives will be happy to assist you
Verified Purchase
Jul 2, 2024
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Verified Purchase
Customer review from homedepot.ca
Jun 19, 2024
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Verified Purchase
Jun 5, 2024
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Verified Purchase
May 16, 2024
These were on sale and the right size for a half height fence I was building. because you don't choose the wood yourself, some of the boards were split. Order more than you need. came in large cardboard boxes that were very wet. i had to unbox the boards and let them dry for a couple of weeks prior to using.
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Response from UFPI RepresentativeMay 16, 2024
Dear Home Depot Customer, Outdoor Essentials appreciates you taking the time to let us know about your experience! If there’s anything else that we can help you with, please e-mail our customer service department at CustomerService@OutdoorEssentialProducts.com, and one of our representatives will be happy to assist you.
Verified Purchase
Apr 25, 2024
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Verified Purchase
Aug 9, 2023
A lot of messed up boards
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Response from UFPI RepresentativeAug 9, 2023
Dear Slee, Outdoor Essentials is sorry to hear this product did not meet your expectations. If you would like the opportunity to discuss the issue further, please reach out to us at CustomerService@OutdoorEssentialProducts.com, referencing this review, and one of our customer service representatives will be happy to assist you.
Verified Purchase
May 10, 2023
I built a garden box out of these and it was the perfect wood for it. The wood was straight and in good condition.
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Response from UFPI RepresentativeMay 10, 2023
Dear MIKE, thank you for your wonderful review! Outdoor Essentials really appreciates your business, and we hope you enjoy these Western Red Cedar Flat Top Fence Pickets for many years to come! If there is anything else we can do for you, please e-mail our customer service department at CustomerService@OutdoorEssentialProducts.com, and one of our representatives will be happy to assist you.
Apr 5, 2023
This product was used to surround my existing trash can...
This product was used to surround my existing trash can storage. I did it myself in several hours. The slats were out in the weather before I was able to attach them to the base, but they are efficient.
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Response from UFPI RepresentativeApr 5, 2023
Dear MARE, thank you so much for taking the time to leave a positive review. Outdoor Essentials really appreciates your business and we're glad that the Western Red Cedar Flat Top Fence Picket worked out well for your trash can storage. If there is anything else we can do for you, please e-mail our customer service department at CustomerService@OutdoorEssentialProducts.com, and one of our representatives will be happy to assist you.
Verified Purchase
Mar 30, 2023
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Verified Purchase
1 found this review helpful
Mar 29, 2023
Get some extras. Quite a few boards that I didn’t...
Get some extras. Quite a few boards that I didn’t want to use
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Response from UFPI RepresentativeMar 30, 2023
Dear JULIA, Outdoor Essentials appreciates you taking the time to let us know about your experience and values your feedback! If there’s anything else we can help you with, please e-mail our customer service department at CustomerService@OutdoorEssentialProducts.com, and one of our representatives will be happy to assist you.
Verified Purchase
Dec 12, 2022
Perfect for my project....
Perfect for my project.
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Response from UFPI RepresentativeDec 12, 2022
Plantnitz, thank you for your positive review! Outdoor Essentials really appreciates your business. If there is anything else we can do for you, please e-mail our customer service department at CustomerService@OutdoorEssentialProducts.com, and one of our representatives will be happy to assist you.
Verified Purchase
Oct 26, 2022
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Verified Purchase
Oct 20, 2022
Exactly what you're looking for
I read the reviews:
Now look at my photos. I significantly split one board out of 9 x 27 (243).
1. If you use an impact driver with 1/2" cedar, you deserve to split every board.
2. Do not drill less than 1" from the edge.
3. Try staining before drilling.
4. Drill with star head wood screws #8. Do not drill more than 2 rpm and go down to 0.5 rpm until you hear wood on wood. Only tighten with a manual screwdriver.
5. If it has to be perfect, predrill with a 1/16" drill bit, or cover the ends
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Response from UFPI RepresentativeOct 21, 2022
Dear Stusfence, Outdoor Essentials appreciates you taking the time to let us know about your experience! If there’s anything else we can help you with, please e-mail our customer service department at ufpretailcs@ufpi.com.
Recommended
Jul 28, 2022
Made small raised garden beds with these. Worked great....
Made small raised garden beds with these. Worked great.
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Response from UFPI RepresentativeJul 29, 2022
Sandy, thank you so much for taking the time to leave an excellent review. Outdoor Essentials really appreciates your business. If there is anything else we can do for you, please e-mail our customer service department at ufpretailcs@ufpi.com.
Verified Purchase
May 25, 2022
This product is awesome. Built planters with them fantastic....
This product is awesome. Built planters with them fantastic.
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Response from UFPI RepresentativeMay 26, 2022
Tbone, thank you so much for taking the time to leave an excellent review. Outdoor Essentials really appreciates your business. If there is anything else we can do for you, please e-mail our customer service department at ufpretailcs@ufpi.com
Verified Purchase
Dec 25, 2021
If you are looking for perfection, then keep looking. I...
If you are looking for perfection, then keep looking. I ordered just enough of these to complete a fence project, but since about 10-15% of the boards had splits that ran lengthwise, I had to break down and order some more. They are not all uniform in sizing either; whether thickness or sometimes width. So, I was able to salvage most of the "unusable" by adding a short section of fence at the end, and then cutting down the pieces which had one or two foot splits. Overall, I guess the price was reasonable (these days) at around $2 per piece.
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Response from UFPI RepresentativeJan 17, 2022
We’re sorry to hear your expectations were not met. A representative will be contact with you, via email, to discuss your issue. Thank you.
Nov 9, 2021
Perfect hieght
We bought the boards to reinforce our fence. We have an old fence, a lot of wind, and our dogs love looking between boards. It all worked out perfect
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Verified Purchase
Recommended
Aug 27, 2021
by
Aug 16, 2021
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by
Jul 18, 2021
Terrible, I returned it....
Terrible, I returned it.
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Verified Purchase
Jul 16, 2021
Very wet ..some boxes were moldy...
Very wet ..some boxes were moldy
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Response from UFPI RepresentativeOct 20, 2021
We’re sorry to hear your expectations were not met. A representative will be in contact with you via email to discuss your issue. Thank you.
Verified Purchase
Jul 9, 2021
I was desperate to find anything to finish my outdoor cedar fence, but this isn't it. Cedar is in...
I was desperate to find anything to finish my outdoor cedar fence, but this isn't it. Cedar is in demand, and this is very reasonably priced, but the quality makes this a "pass" in the future.
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Jul 9, 2021
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Verified Purchase
Jun 24, 2021
These are not finished at all, very very rough, corners...
These are not finished at all, very very rough, corners chipped or just overall split.
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Response from UFPI RepresentativeAug 11, 2021
We’re sorry to hear that your expectations were not met. A representative will be in contact with you via email to discuss your issue. Thank you.