Customer Reviews for RIDGID 1-1/4 in. Premium Car Cleaning Kit Accessory Shop Vac Attachments for RIDGID Wet Dry Vacuums

Hello Jackflash, Thank you for reaching out and sharing your feedback. We're sorry to hear about the difficulty you're experiencing in finding the correct part for your vacuum. We apologize for any confusion caused. To better assist you in this matter, could you please provide more details about your vacuum model? This will help us guide you to the correct part more effectively. Please call Customer Service at 1-800-474-3443 from Monday to Friday between 8:00 AM to 5:00 PM Central Time or email us at info@ridgidvacs.com. Kindly provide the model and serial number and we'll be glad to assist you. Thank you, RIDGID

Hello Alamgirian6329, We sincerely apologize for all the inconvenience this may have caused you. Our RIDGID® Wet/Dry vacuums and air movers are covered by a lifetime warranty against manufacturing and material defects from the time of purchase and it is not based on registration unlike power tools. When registering a RIDGID product, there are two accounts that can be set up. One account is for Power Tools, Pneumatic and Handheld tools which is under the lifetime Service Agreement. The 2nd account is for products such as camera system, pressing tool, drain cleaner or wet/dry vacs. You can register your vacuum at https://www.ridgid.com/. Once, you have created an account, then you can register all other RIDGID products except for Power Tools, Pneumatic and Handheld Tools. Please note that you will be required to create a new account that is different from your power tools sign in credentials. Rest assured, regardless of your location, the registration remains the same for USA and Canada customers. If you have further questions or concerns, you may call Customer Service at 1-800-474-3443 from Monday to Friday between 8:00 AM to 5:00 PM Central Time or email us at info@ridgidvacs.com Thank you, RIDGID Customer Support

Hello RIGOBERTO,

Thank you for writing us a review and we’re sorry to learn that you had to return the vacuum. For broken or missing parts out of the box, you may also call our Customer Service at 1-800-474-3443 from Monday to Friday between 8:00 AM to 5:00 PM Central Time or send us an email at info@ridgidvacs.com and we'll be glad to assist you.

Thanks,
RIDGID Wet/Dry Vac Customer Support

Hello Tyler, Thank you for taking the time to write a review about our product. We genuinely appreciate your feedback and are deeply concerned about the issue you've experienced. We want to assure you that this is not typical of our RIDGID products, which are known for their quality and reliability.

We understand your frustration. As per Home Depot's return policy, you have the option to return the vacuum for a replacement or refund within 90 days of purchase.

If you have questions or concerns, you may call our Customer Service at 1-800-474-3443 from Monday to Friday between 8:00 AM to 5:00 PM Central Time or send us an email at info@ridgidvacs.com and we'll be glad to assist you. Thanks, RIDGID

Hello Claire,

Thanks for writing a review and we're sincerely sorry to have learned about your disappointment. It's true that this vac doesn't come with a wet filter because the machine will function well for wet pickups even without it. As stated in the supplied user's manual, you can use the original pleated paper filter when picking up small amounts of liquid (less than 2” (5 cm) collected in Dust Drum). For large amounts, simply remove the paper filter to avoid water misting. For those who frequently use the vac for wet pickups, we recommend getting the VF3700 wet foam filter. The VF3700 is available at your local Home Depot stores or online at https://www.homedepot.com/.

Moreover, we would like to emphasize the importance of not leaving the vacuum running while unattended for safety reasons.

If you have further questions or concerns, you may call Customer Service at 1-800-474-3443 from Monday to Friday between 8:00 AM to 5:00 PM Central Time or email us at info@ridgidvacs.com


Thank you,
RIDGID Customer Support

Hello, Thank you for taking the time to share your feedback with us. We sincerely apologize for any disappointment you've experienced regarding the availability of parts for your vacuum. We want to assure you that many components of your vacuum are indeed available, including filters, hoses, and various accessories. However, we understand your frustration that not every single part is readily accessible. To better assist you, we'd greatly appreciate if you could let us know which specific part you're looking for. This information will allow us to verify its availability and explore all possible options for you. If you need assistance or you have questions, feel free to contact our Customer Service team at 1-800-474-3443. We are available Monday to Friday between 8:00 AM to 5:00 PM Central Time. Alternatively, you can also reach out via email at info@ridgidvacs.com, and we will be more than happy to assist you promptly. Best regards, RIDGID Customer Support

Hello,

Thank you for taking the time to write a review and bringing your issue with your order to our attention. We apologize for any inconvenience caused.

We recommend reviewing Home Depot return policy, which can be found at this link: https://www.homedepot.com/c/Return_Policy. It will provide you with detailed information on how to proceed with returning your product. Additionally, we encourage you to reach out directly to Home Depot regarding the issue with your order. They have dedicated customer service representatives who will be able to assist you further in resolving any concerns or queries.

If you have any product-related questions or require further assistance, our friendly Customer Service team is available from Monday to Friday between 8:00 AM and 5:00 PM Central Time. You can reach us at 1-800-474-3443. Alternatively, feel free to send us an email at info@ridgidvacs.com, and we'll be more than happy to help.

We appreciate your understanding and patience as we work towards resolving this matter for you. Your satisfaction is our top priority!

Best regards,
RIDGID