Customer Reviews for RIDGID 1-7/8 in. Crevice Tool Accessory Shop Vac Attachment for RIDGID Wet Dry Vacuums

Hello HomeDepotCustomer,

Thank you for writing us a review and we’re sorry to learn your disappointment. While we don’t know the model number of your vacuum, you may return the product within 90 days of purchase. This Spiral Flexible Crevice Tool Accessory fits most wet dry vacuums with a 2-1/2 in. or 1-1/4 in. hose.. Please call our Customer Service at 1-800-474-3443 from Monday to Friday between 8:00 AM to 5:00 PM Central Time or send us an email at info@ridgidvacs.com and we'll be glad to assist you.

Thanks,
RIDGID Wet/Dry Vac Customer Support

Hello Bam,

Thank you for writing us a review. We apologize for the inconvenience caused by the accessory not fitting your 6-gallon Rigid shop vac. The VT2543 is designed to be compatible with a 1-1/4" hose assembly and includes a removable adapter for a 2-1/2" hose assembly.

To better assist you with compatibility issues, please call Customer Service at 1-800-474-3443 from Monday to Friday between 8:00 AM to 5:00 PM Central Time or email us at info@ridgidvacs.com and please provide the model number of your vacuum.

Thanks,
RIDGID

Hello VacJack,

We’re sorry to hear about the issue you’re experiencing. While we don’t know the model number of your vacuum, please note that the RIDGID VT2532 is specifically designed to fit 1-1/4" and 2-1/2" hose assemblies. If you’d like further assistance, please give us a call, at 1-800-474-3443 from Monday to Friday between 8:00 AM to 5:00 PM Central Time or email us at info@ridgidvacs.com. and we’ll be glad to help and explore potential solutions for you.

Thank you,
RIDGID

Hello Jackflash, Thank you for reaching out and sharing your feedback. We're sorry to hear about the difficulty you're experiencing in finding the correct part for your vacuum. We apologize for any confusion caused. To better assist you in this matter, could you please provide more details about your vacuum model? This will help us guide you to the correct part more effectively. Please call Customer Service at 1-800-474-3443 from Monday to Friday between 8:00 AM to 5:00 PM Central Time or email us at info@ridgidvacs.com. Kindly provide the model and serial number and we'll be glad to assist you. Thank you, RIDGID

Hello Alamgirian6329, We sincerely apologize for all the inconvenience this may have caused you. Our RIDGID® Wet/Dry vacuums and air movers are covered by a lifetime warranty against manufacturing and material defects from the time of purchase and it is not based on registration unlike power tools. When registering a RIDGID product, there are two accounts that can be set up. One account is for Power Tools, Pneumatic and Handheld tools which is under the lifetime Service Agreement. The 2nd account is for products such as camera system, pressing tool, drain cleaner or wet/dry vacs. You can register your vacuum at https://www.ridgid.com/. Once, you have created an account, then you can register all other RIDGID products except for Power Tools, Pneumatic and Handheld Tools. Please note that you will be required to create a new account that is different from your power tools sign in credentials. Rest assured, regardless of your location, the registration remains the same for USA and Canada customers. If you have further questions or concerns, you may call Customer Service at 1-800-474-3443 from Monday to Friday between 8:00 AM to 5:00 PM Central Time or email us at info@ridgidvacs.com Thank you, RIDGID Customer Support

Hello, Thank you for taking the time to share your feedback with us. We sincerely apologize for any disappointment you've experienced regarding the availability of parts for your vacuum. We want to assure you that many components of your vacuum are indeed available, including filters, hoses, and various accessories. However, we understand your frustration that not every single part is readily accessible. To better assist you, we'd greatly appreciate if you could let us know which specific part you're looking for. This information will allow us to verify its availability and explore all possible options for you. If you need assistance or you have questions, feel free to contact our Customer Service team at 1-800-474-3443. We are available Monday to Friday between 8:00 AM to 5:00 PM Central Time. Alternatively, you can also reach out via email at info@ridgidvacs.com, and we will be more than happy to assist you promptly. Best regards, RIDGID Customer Support

Hello HomeDepotCustomer, Thanks for writing a review and we're sorry to have learned about your disappointment. We're interested to know more about this issue. You may call our Customer Service at 1-800-474-3443 from Monday to Friday between 8:00 AM to 5:00 PM Central Time or send us an email at info@ridgidvacs.com and we'll be glad to assist you. Thanks, RIDGID