Customer Reviews for Rheem Gladiator 50 Gal. Tall 12-Year 4500W Demand Response Ready Smart Electric Water Heater w/ Leak Detection, Auto Shutoff

Hi John,

Thank you for sharing your detailed experience with the Gladiator 55 Gal. Electric Water Heater. We’re glad to hear that it works well overall, but we apologize for the inconvenience caused by the overly sensitive leak detector.

Your feedback about the sensor sensitivity and the workaround provided by Rheem’s tech support is invaluable. We will share your suggestion about a bypass accessory or switch with our design team to improve future models.

We appreciate your patience and understanding.

Derius

Hi,

Thank you for your feedback. We’re truly sorry to hear about the issues you’ve experienced with your water heater. We understand how frustrating this must be. Please reach out to our customer service team for further assistance. We’re here to help resolve this for you. Please call 866-279-4566 between the hours of 7 A.M. and 7 P.M. CST.

Derius

Hello Randy,

Thank you for the 5-star review! Glad to hear you are enjoying your new Rheem Water Heater!

Isaiah

Hello Pat,

Thank you for this 5-star review and for choosing Rheem for your home! We are glad that installation was easy, and you are enjoying your new water heater!

Isaiah

Jacob,

It’s fantastic to hear that you’re so pleased with your water heater! Easy installation, efficiency, and quick delivery are definitely big wins.

Derius

Robert,

It’s good to hear that customer service was able to resolve the issue quickly and offered you options to address the dents. It’s always a relief when a company handles problems efficiently and to your satisfaction.

Derius

Hello Kathleen,

Thank you for the 5-star review! If you ever need assistance or just have questions about your water heater, feel free to reach out to our Technical Support Team at 866-279-4566 between the hours of 7 A.M. and 7 P.M. CST and one of our experienced analysts will be happy to assist you. Thank you for choosing Rheem!

Isaiah

Carlton,

We are really sorry to hear about the issues you experienced with your water heater. It must have been frustrating to receive a damaged item and then have to deal with the inconvenience of uninstalling it and returning it to the store.

Your feedback is important to us as we strive to improve our products and services. We’ll take your experience into account as we work to enhance our delivery and return procedures.

Thank you for your patience and your business. To better assist you with this issue, please contact HomeDepot.com customer service department at 1-800-466-3337 any day between 6 A.M and 2 A.M. EST. Home Depot Customer Service will be able to assist you with this issue or transfer you to your local store for more assistance.


Derius

Hello Jeff,

Thank you for the 5-star review! We are happy to hear that you are enjoy your new water heater. A quick delivery is always a plus.

Isaiah

Gregory,

Thank you for taking the time to write this review. We are sorry to hear that your water heater is leaking from the top inlet as soon as it was filled with water. That must have been very disappointing. It’s good that you were able to return it to the store for a complete refund. If you have any more questions or need further assistance, feel free to call 866-279-4566 between the hours of 7 A.M. and 7 P.M. CST.

Derius

Hello Teresa,

Thank you for your 5-star review! We are glad that installation was easy, and you were quickly enjoying your new water heater!

Isaiah

Hello,

We are glad to hear that you’re satisfied with your Gladiator 55 Gal. Tall 12-Year 4500W Electric Water Heater. It’s great that you’ve received positive feedback from plumbers who have visited your home. As for the WiFi connection, it can sometimes be a bit tricky to set up. If you’re having trouble, you might find it helpful to refer back to the user manual or contact our Technical Support team for assistance. If you have any other questions or need further assistance, feel free to call 866-279-4566 between the hours of 7 A.M. and 7 P.M. CST!

Derius

Hi,

We are glad to hear that everything went as expected with your Performance Plus 50 Gal 4500-Watt Elements Tall Electric Water Heater. It’s always great when a product meets our expectations. Thank you for your 5-star feedback!


Derius

Roberto,

We are glad to hear that the water heater you have reviewed is functioning as expected and arrived in good condition. It’s always a relief when a new appliance meets our initial expectations.

You’re absolutely right that the true test of a product’s quality is how well it performs over time. Regular maintenance and efficient usage can help ensure its longevity.

Enjoy your hot water!

Derius

Hello,

We are sorry to hear that you’re having trouble with your water heater. It can be frustrating when the instructions are not clear.

Here are some general steps on how to adjust the temperature on most electric water heaters:

It’s usually behind an access panel on the side of the water heater. You might see two panels if your water heater has two thermostats.
Unscrew and remove the access panel, and you should see insulation underneath. Gently pull back the insulation to reveal the thermostat.
There should be a dial or a screw that allows you to adjust the temperature. The recommended setting is typically around 120°F to prevent scalding and save energy. However, you can adjust it to your preference.
Once you’ve made the adjustment, replace the insulation and the access panel.
The blinking lights might be indicating a specific issue or error code. If the manual doesn’t provide information on this, it would be best to contact The Home Depot’s customer service or Technical Support team for assistance. They should be able to help you understand what the blinking lights mean and how to resolve any potential issues.

Remember, if you’re not comfortable doing this yourself, it’s always a good idea to hire a professional. We hope this helps!

Derius

Hello,

Thank you for your 5-star review! A quick and problem free installation for our customers is always great to hear. If you ever need assistance or just have questions about your water heater, feel free to reach out to our Technical Support Team at 866-279-4566 between the hours of 7 A.M. and 7 P.M. CST and one of our experienced analysts will be happy to assist you. Thank you for choosing Rheem!

Isaiah

Glenn,

We are really sorry to hear about your experience. It’s certainly frustrating to receive a damaged product, especially when it’s something as essential as a water heater. It’s disappointing to hear that the delivery and return process was not smooth. We strongly recommend contacting The Home Depot’s customer service as soon as possible to report these issues. They should be able to assist you with a return, refund, or replacement, and your feedback can help them improve their product quality and customer service. If you need any further assistance or have any other questions, feel free to contact HomeDepot.com customer service department at 1-800-466-3337 any day between 6 A.M and 2 A.M. EST. Home Depot Customer Service will be able to assist you with this issue or transfer you to your local store for more assistance.


Derius

Hello,

We apologize for the inconvenience you have experienced. If you still need assistance, please call Technical Support at 866-279-4566 between the hours of 7 A.M. and 7 P.M. CST, and one of our experienced analysts will be happy to assist you.

Isaiah

Hello,

Thank you for this 5-star review! We are glad that the installation and setup was easy for you. If you ever need assistance or just have questions about your water heater, feel free to reach out to our Technical Support Team at 866-279-4566 between the hours of 7 A.M. and 7 P.M. CST and one of our experienced analysts will be happy to assist you. Thank you for choosing Rheem!

Isaiah