Customer Reviews for Rheem Performance Platinum 40 Gal. 10-Year Hybrid High Efficiency Smart Tank Electric Heat Pump Water Heater

Water heater was fully installed and powered on. Constantly getting A004 and T007 errors. Called in to Rheem who after having me go through diagnostics told me the compressor was defective and the place of purchase would support me. However, this model is not longer available for shipping and isn't in stock nearby. That's not how a warranty works. Rheem should set up replacement shipping of a new water heater.

These water heaters are great the savings are impressive. The installation was super easy I found a DIY install video on you tube that walked through the whole process. https://m.youtube.com/watch?v=ASJYZS92-Bo&t=566s My electric company offered a rebate so it made sense to change it. Now I have a water heater with a warranty! I keep it set at 125 f and have no problems with keeping up with 5 people 3 girls and 2 boys.

Smart meter can be monitored on electric company website. Amazing how obvious the difference we see on our bill. Not so impressed with the app. Wish you could access the same info you get on heater display.

Amazing water heater I noticed a drop in my electric bill right away! My normal usage is about 1200 kw a month. With the new water heater installed mid month it was 800 kw!

professionality installed

I just purchased it l. Installed myself. Cold water goes in bottom have to design for bottom feed. Replacing a top feed. Safety. Hot water out also on side exta expense for the price. Just started running warms water quickly. Hot water will know soon.

The Rheem Platinum 50 gallon Hybrid Water Heater is a perfect addition to our home. The water heater was easy to install. The installation took about two hours from start to finish ( would have been faster if I was a better plumber). The hot water heater was shipped to our home within a few days following the online purchase. We have only had it for less than a month and we are excited to see the difference in our electric bill. So far the water heater has not ran out of hot water with my high water usage demand family of five. The touch screen control panel makes it easy to adjust temperature and see how the water heater is performing. Overall, the Rheem Platinum 50 gallon Hybrid Water Heater has exceeded our expectations. The water heater out performs all the traditional hot water heaters we have ever had.

Purchased this unit last week to replace our existing 12 year old electric water heater. Our power company offered a $500 rebate for installing one, and the efficiency compared to the standard electric water heaters is insane, making the cost more palatable.Installation is straight-forward, though you/your plumber will need to account for the low position of the cold water inlet.Compressor is very quiet. Ours is installed in an unfinished basement directly below our living room and kitchen. Neither my wife nor I can hear it run.Power consumption has been minimal, between .83 and 1.2 kW per day (two adults showering, dish washer, etc.).All in all a do-again. We'll see how it lasts with regular maintenance.

The unit went in easy in a closet with a water softener next to it. This one is just slightly wider than my old regular water heater but it still fits in the closet comfortably. The installation instructions recommend to add venting when installing in a closet. I added a duct to get the cold air out of the closet and changed the door to a louvered door so it gets the intake air from the main room. I got hot water soon after turning it on and it seems to be working fine. I wish the WH was in the garage like my old house because it puts a lot of cold air out as it heats the water and it would have been a welcomed bonus in Florida. The Econet app is not that great but it allows you to easily control the WH temperature, operation mode and a to set a running schedule.

I bought this unit to replace a 12 year old 50 gallon natural gas water heater. I wanted to replace the gas water heater before it failed. I saw this (or a similar model) on an episode of This Old House. I researched it and read a lot of reviews before I placed the order. I selected this brand and model because of the efficiency ratings, the potential savings over time, recommended sizing by the manufacture, and the integrated WiFi controller. The unit was well crated by the manufacture. No issues with shipping and there was no damage. The installation was straight forward but I did have a little extra work because I converted from gas to electric. There's also the extra plumbing work to accommodate the side-mounted inlet and outlet connections. This unit is installed in a large unfinished basement so I didn't have to duct anything. I was surprised and pleased with how quiet the heat pump runs. I read mixed reviews about the noise level. I've had this running for about three weeks now and I'm running it in energy saver mode. Family of four, lot's of laundry and the dishwasher runs every night. Always have plenty of hot water. Very happy with this water heater.

So far, so good. We had a tankless (propane) unit that could not keep up with our use in our 4-person household. I wasn't aware of the problem at the time we bought the tankless, but the higher you set the temp on a tankless, the lower the gallons per minute it can handle. Should have done my homework! (Running the washing machine and shower at the same time would cause the hot water in the shower to fluctuate a lot; throw in the dishwasher at the same time and a shower was out of the question.) We put in a large (44-panel) solar system 18 months ago, so our electricity bill is zero, so we went with the electric Rheem 80-gallon platinum hybrid model. I had the local propane company pick up our propane tank -- no longer needed. We've had the hybrid model running for 3 weeks so far. Put it on "heat pump" mode. It's slower to recover on this mode, but it uses very little electricity in this mode and has handled our needs fine so far. We've been able to run the washing machine and a shower simultaneously, with my wife running hot water at the sink all at the same time. If you have teenagers who take 30-minute showers, then you might need to switch over to the "hybrid" mode. Was worried about spending $1,800 for a hybrid water heater, but now we are glad we purchased this model. (We are on well water, good quality, little bit of iron but nothing else detrimental, with 55 psi pressure from the pressure pump.) It's a very large unit and has to be transported upright. This was a challenge on our mountain road, but we managed to securely strap it in for the ride home. We have it in a utility room that is only 50 sq ft, but there is venting to the outside in the door and a roof vent. It pulls heat from the air so adequate venting is needed. I want to add another vent that I can open/close when needed to allow the cold air it creates to enter the house during the summer months. Hope this helps.

Great bang for the buck! With $700 in state and federal rebates (in PA), this was a no-brainer. I hate plumbing, so I did pay a friend who is a plumber to install, but he had no issues. Wifi hookup was simple, though it looks like I may have to reconnect anytime my router resets (we had a short power outage and I needed to reconnect). Can't wait to see my electric bill. Love being able to set a schedule so it can be on energy saver all day except for when my family usually takes 3 or 4 back to back showers. It definitely blows out a lot of cold air (I have a large unfinished portion of my basement, and it clearly makes the whole thing cold) - I will be looking at venting the air for next winter. Noise is negligible - picture a fan on low to medium setting. Very happy and impressed!

We installed this hybrid water heater to replace a different brand hybrid water heater we installed 7 years ago that developed a leak and a problem with the heat pump. That first hybrid water heater was one of the early versions and while it worked well for the 7 years, it is obvious that improvements have been made in these units over the years. This Rheem water heater has a much more refined heat pump unit with more sound insulation so it is significantly quieter. It also has a more sophisticated wifi connected control panel. A water should (1) heat water, (2) be as economical as possible and (3) last a long time. This Rheem gets "A" grades on (1) and (3). Only time will tell the grade for (3). It heats water quickly even on the heat pump only setting. As a hybrid water heater it is far cheaper to run than a standard water heater and based on my experience with our previous unit it will quickly pay for itself in electricity savings. The wifi connection even allows the heater to run on a schedule, so I have it set to reduce the water temperature over night so I am not paying to heat water at 2:00 am. I am concerned with how long it will last. Most water heater instructions say to check and change the anode rod as necessary. Of course, almost nobody does that; however when my old heater was removed I checked the anode rod and it was completely used up so it was probably not surprising that the heater had leaked. Surprisingly, the manual for this Rheem says it has an anode, but says nothing about checking or replacing it. Hopefully, Rheem has figured out how to make a tank that doesn't leak within 10 years. Check back in 2030 and I can tell you how it worked out. The only downside to this water heater is that compared to a standard water heater it takes significant plumbing to install it since the connections are on the side not the top. As a hybrid, it also needs a condensate drain connection which if located next to a water softener is not a problem. My heater is connected to a hot water circulation system so has those additional plumbing connections. I am definitely very pleased with this Rheem hybrid water heater and strongly recommend it.

I am thrilled with my purchase of this hybrid hot water heater. I installed it myself using Sharkbite fittings and was able to do it in half a day. Plumber quoted $1200. I love the smartphone app which allows you to set up schedules. If you live in an area with discounted night and weekend rates you could set it to say 130 degrees at night then set it to 120 in the morning. Obviously only do this in houses with no children that might scald themselves. Having said that, I have mine set for 125 and find (you can see actually temperature using the screen on the hot water heater) it is usually around 123 or so. Factor in the travel distance and even set at 130 you are probably safe. For some reason the unit really wants you to put it in "energy saving mode". There are only two of us in the house and with the setting, the elements would come on once or twice a day. With just two of us, I leave it in "heat pump only mode". Then I tell the app to run the temp up to 125 a couple of hours before our daily shower time. Then it goes back down to 120 for the rest of day. Motor is very quiet. Ours is in the basement and doesn't run enough to make a difference in the basement temp. For the first three weeks I had no condensate drainage. Yesterday was our first warm day and I opened the bulkhead door to the basement. In an hour I had a quart or so of condensate. I have a pump on the way but put it off as I had no discharge for three weeks. We are using less than 3 kWh per day, that is with two showers a day, some laundry and running the dishwasher two times. That is amazing.

I purchased this approximately 6 weeks ago and utilized home depot installation services for the install. Install went smoothly and the tech that did the install was very professional. The first month this unit was perfect. We were able to get plenty of hot water for multiple showers for our family of 4 and never noticed a drop in temperature. I also really like the efficiency concept of the heat pump and the mobile app integration is very slick. However, fast forward 6 weeks with absolute no change in settings, we are only getting warm water showers. I have a utility sink in our laundry room, which is 3 feet from the water heater. The measured water temp coming out of that sink is 108° F vs the 122°F we have it set at. Contacted home depot and was routed to the original subcontractor. We get that scheduled, but I'm told that there will be a $50 service call. That just doesn't seem right after the amount of $$$$ I spent on having them install it 6 weeks ago? I really wanted this water heater to work out, but having spent quite a bit of money on this already and having issues 6 weeks into ownership it is very concerning. So, at this point, it's definitely not meeting our expectations. I'll update accordingly.

I've had the 50 gallon unit for about a month now. Most guidelines for water temp settings suggest 120 degrees. That's where I initially set it at. The problem is at that temp I could hardly get one bathtub full before water went dead cold. I had to experiment with water temp at 5 degree intervals until I took it up to 135 degrees to get a comfortable and full bath. So, I'm afraid all the energy savings which they tout will go down the "bathtub drain". I wish I would have bought a traditional water heater and saved $800. Another issue is recovery time. Once I take a bath and use up the hot water it takes well over an hour to reheat the water. As a result, others in the house have to wait an hour to take a bath or shower. My previous water heater, which bit the dust after 20 years, was 32 gallon and I never had any issues with running out of hot water and the recovery time was more like 30 min. My wife makes sure I hear about it every day. I'm not very happy with the Rheem unit but I guess I'm stuck with it. I'll have to get used to getting "Rheemed out" by others in my household.

I had this unit installed for 11 months. One evening after using a lot of hot water, 2 showers, 4 loads of HE hot laundry, I smelled smoke, went into the basement to find this unit smoking from its top, the entire basement was filled with smoke. If I was not home to turn off the circuit breaker, it may have burned down my house. I took the unit out of service, had a NG heater installed. The hybrid unit saved me about $40 a month for the 11 months it worked, so that was good, but the fun ends there.

Three months into this Rheem water heater, and by my calculations, it will pay for itself in five years. I used to use Propane, and with a family of five used about a gallon a day for hot water. That's about $2.54 a day. After three months, my average daily consumption of electricity is 7.1 Kilowatt hours, which in my area equates to about 77 cents a day. Minimum daily consumption has been 0.35 KWh, maximum 16.62 KWh. I paid $3442 for this unit, installed. This includes the extended Home Depot warranty and delivery to the room where it was installed. The extra $130 was well worth it to get this beast delivered into the basement. Installation included running the power lines from the circuit breaker and removing the old tank. My yearly power bill should drop from $927 to around $280. So... from an economical standpoint, it is very worthwhile. Now let's get to the functionality. The Rheem heater comes with a variety of settings, from full heat pump, to hybrid with the heating elements, to only heating elements. The idea would be to tailor the system to the consumption for efficiency and to not run out of hot water. I am running the default hybrid mode, as comfort trumped savings. We did up the temperature from the default 120 to 130, however. At this setting we have never run out of hot water (at least in the last three months). We have a 20 year old son who takes his phone in the shower with him, and a 23 and 26 year old daughter, who also like long showers. The ability to keep the hot water replenished is wonderful. The phone app is entirely convenient to monitor and change settings (if necessary). It's nice to have alerts notify me of any trouble. Though I have not hooked up the leak detector, I believe the app is set to notify you in case of a leak. Really nice if one is not at home when the worst happens. So, with a payback in five years, coupled with a ten year parts warranty and (with the optional extended warranty) five year home protection plan, theoretically, there's no way this won't pay for itself, unless it somehow massively loses efficiency over time. Comfort... efficiency... a manufacturer with a good reputation... I should have done this earlier

I wrote a glowing review for this unit after having it for 9 months. It was saving me nearly $40 a month. It has been 11 months now, one evening I used a lot of hot water, I smelled smoke, went into the basement to find this hot water heater smoking out of the top. I disconnected it, took it out of service immediately and replaced it with a natural gas unit the following day. I liked this unit, it was high tech, and saved money, but not at the expense of nearly burning down my house. It was installed by licensed tradesman.

I purchased the Rheem Performance Platinum 50 gallon water heater last March (2019), but wanted to wait until I had some experience with it before writing a review. Well, the short answer, is that I love it! I installed the unit myself (with the help of a friend) and had no difficulty getting it up and running. I read most reviews/questions on this site before buying the Rheem, so I knew what I was getting into. Our mountain vacation home had an 80 gallon (too large) electric water heater that was very expensive to operate given that I am paying about $0.20/kh to the local electric cooperative. Since we only use the place approximately 25% of the year, it will take longer to reach the $900 payback (I used a $350 rebate), but I'm probably saving about $250/year over my old water heater. I use the heat pump setting (most economical) unless we have more than 4 people staying at the house. I keep the temperature set at 133 degrees. The unit is located in a crawl space under the master bedroom, but it is barely audible. My home does not have an internet connection, so I have yet to try the Rheem wifi connectivity...will have internet sometime later this year, so I'm looking forward to monitoring the system remotely. When vacant, I switch the Rheem to vacation mode. So far, I have had no problems with the Rheem. It does what it is supposed to do. To summarize: Pros: Low operating cost when using the heat pump mode Easy to change settings on unit. Cons: Heavy and difficult to install in tight locations. Water connections are on the side of unit instead of on top...necessary due to heat pump location. Needed to add a condensate line. Expensive without rebates.

This Rheem hybrid water heater is replacing my ten year old GE Geospring hybrid, which died. I bought the Rheem from Home Depot because they had the best price. Entergy has a $750 rebate incentive which makes it about the same price as a standard electric water heater. Local stores did not stock the unit, but it was shipped to the store free in less than a week. It arrived in good condition. I installed the heater inside the pantry of my home in about an hour. I turned it on and it booted up with no problems. I switched it to heat pump only mode and it ran fine.... for about two minutes. That's when I got error code A108: Condensate blocked, unclog line. It obviously had not run long enough for the condensate to begin running, much less be clogged. I cleared the error. It came back two minutes later. I turned the breaker off to see if it would reset. Same scenario when I tried again. After calling the 800 number on the unit, the Rheem rep informed me that some of the units have faulty sensors that need to be replaced. He got my information and said a replacement would be to me in 2-4 days. Two minutes after the call ended, I had an email with a tracking number for the package and instructions for how to disable the bad sensor while waiting for the replacement. It took about 2 minutes to open the display and unplug the sensor from the board. The unit runs perfectly after that. The new rope sensor arrived two days later via Fed Ex. I have not installed it yet, but it seems to be a simple fix and I would not let it deter me from buying the unit. The benefits far outweigh the hassle. The first thing I noticed was how quiet the fans are. My old GE sounded like a jet engine every time it was on. The Rheem is whisper quiet! So much nicer since it is inside my home. I would recommend this water heater to anyone who wants to save on their electric costs.

This product is not built for colder climate! I have purchase this in hope of getting more hot water, cause my old electric water heater was not heating the water fast enough. Got this tank in Dec 2019, since than, I have been getting error alert related to "Can't keep up with demand" on high demand mode???????? Compressor wire might be faulty? And when you call customer support they are clueless? Ask them to send a technical support out, which I am support to get a call from a local Rheem support contractor. But did not get any call for a week. Call customer support again, and they told me the ticket was opened and than cancelled right after? I have been setting this tank to electric mode, which cause more energy usage. Hey but you know what, you don't have a choice! since in Auto saving or even high demand mode, the tank is not capable of keeping up the hot water you set! I spend over $3000 and hire a licensed local contractor for installation, not I am not sure what to do!

So far so good and with the rebate from my power company ($750 pre-2020 from Entergy Mississippi) I would have to call it great! The only reason I can't yet give it 5 stars is I want to see the performance in the spring / summer season. I suspect great results because of several reasons given below. Be aware and do insulate the the condensation line from it! Even in a rather warm Mississippi winter, the system sucks heat from my attic and discharges cool, dehumidified air and will produce moisture forming on the condensation line. An excellent concept and can't wait to see how much this drops the temp there in the really warm months. I really wish this was down in my unconditioned garage as I know it would cool it down, but looking forward to the effects in the attic that should help even more (this thing is SUPER energy efficient) with dropping the power bill. Rheem and Home Depot partnered up well for all of us on this one and you'll definitely love it!

Arrived ahead of time with a friendly driver that brought it into the garage. If you'll follow the instructions (and some common sense) you'll find the installation simple and fast. As for performance - This product is very efficient (resulting in much lower Electricity bill). After two months of use, I estimate that the cost will be less than 20% of my previous water heater. One thing to consider - It does create a bit of noise. You should consider the noise factor when choosing the location.

This is an awesome hot water heater... Hands down. I should have purchased it earlier. I had may old electric hot water heater since I moves in my home 16 years ago. Funny thing, it never gave me any trouble through the years, and I replaced it even though it did not fail - it was still working. I heard about the steller performance, future savings, wi-fi feature to fully control your system, and of course the sleek & stylish look that adds to my garage. Note: The wi-fi set-up was easy to program. Also, the vacation mode is just awesome. Why should the water heater continually heat my water and make me spend money unnecessarily when I am not home. It was a great investment and I am truly a satisfied customer. I have already told my family, friends, and neighbors about this awesome product.

Water heater was straightforward to install, only difference from a standard electric model is that it requires a condensate line so be sure to account for that. Recovery time seems to be fairly quick on energy saver mode, no plans to change to another mode. Happy with purchase.

This water heater is the better water heater I've ever owned. It heats up quickly and has plenty of capacity for our needs (we have 2.5 bath). It is using roughly a quarter of the energy of the previous electric only water heater that it replaced. The app is very easy to use. We couldn't be happier.

A little piping work but overall easy to install. This is top heavy and cannot be laid down so I used a Home Depot truck to bring it home.

I would highly recommend this product to be used in your attic because it produce cold air and reduce the heat within the attic to save even more money. I also receive $400 back from the government through Energy Louisiana Star Rebate Program (Energy Solution residential). I purchase this unit $1,286.40w/tax. Had it install by B&D Plumbing $698.00 (max 5 hrs job × $125.00hr). Install date December 6th 2019. First month usage 38.4 kWH x 0.023146 = 0.89c; +/- 0.89c x 12 months = +/- $10.68 year! Note my old 40 gallon electric water heater was costing $400 per year, this new unit estimated at $110 per year. Do the math! I am smiling!! :)

I am not sure the year of make for this model - but at first glance it looks impressive. It seemed to be good value and high Efficiency was a motivating factor in purchasing. Installation was fairly straight forward. It looks good installed but am a bit disappointed with its performance. The heater is providing hot water to two bath rooms only (not the entire house) - so demand is not too much. We have a gas waterless tank providing hot water to the rest of the house. The pressure at which it delivers hot water is mediocre .The temperature of the water at the shower head was way lower than the gas heater water. Both are set to 120 degrees. We installed this heater to decrease the time the hot water reached the showers - (however,there is no improvement). This heater takes a few minutes to get hot water to the showers - that is most disappointing - since the distance to carry the hot water is shorter than the connection we had previously. Finally, the Econet app is typical. The system cost a bit to install - too bulky and troublesome to return. I am not a fan at this moment - need to check water and electricity bill to see if it is really efficient. **it would be nice to have a high efficiency booster pump within the system to speed the flow of hot water through the pipes. **** humidity reduction is a positive note.