Customer Reviews for Ring Indoor Cam (2nd Gen) - Plug-In Smart Security Wifi Video Camera, with Privacy Cover, Night Vision, Black (2-Pack)

Hi PATRICIA.

Thank you for taking the time to share your experience with us.

We understand the importance of having all relevant product information prior to purchasing. The features and technology provided by the Ring Indoor Cam (2nd Gen) are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with additional information to address the concern mentioned in your review.

It sounds like you have some concerns with where to locate your Ring Indoor Cam (2nd Gen). The Ring Indoor Cam (2nd Gen) can be installed on a flat surface or on the wall or ceiling. It includes an adjustable camera mount and can plug in wherever there's a power outlet, making it easy to find the perfect view up high or down low.

The Ring Indoor Cam (2nd Gen) comes with a 6.5-foot Micro USB Power Cable + Power Adapter. If a longer power cord is needed, you can purchase a 10-foot USB-A to Micro USB Power Cable (sold separately). Visit our support center for additional information: https://ring.com/support/articles/et42e/Indoor-Cam-Information.

Ring Community was established to assist in providing our neighbors with the most recent news and instructional material. Four sections make up this online forum: Ring Updates, Product Boards, Tips & Tricks, and a Moderators' Corner. You can start new topics on the Product Boards with your questions or suggestions; a search function will assist you in locating subjects that other neighbors have previously posted. We encourage you to visit our website now at https://community.ring.com.

All the best,
Nicole from Ring.

Hi BilltheEngineer.

Thank you for taking the time to share your feedback with us. We are always looking for ways to improve our neighbor's experience, and your feedback is an invaluable part of this process. That is why we are dedicated to offering devices that help you safeguard what is most important at home, while also allowing you to connect with your neighbors from anywhere. We appreciate the value and trust you have placed in Ring for your home security needs. It is great knowing that the setup and installation of the Ring Indoor Cam (2nd Gen.) was easy and straight-forward.

If your Ring Indoor Cam (2nd Gen.) is facing a window, we recommend that you toggle off the "Infrared Lights for Night Vision" toggle on the device's page in the Ring app. For more information on adjusting the settings and troubleshooting steps for your Ring Indoor Cam (2nd Gen.), please visit this link: https://ring.com/support/articles/taiz9/Indoor-Cam-Troubleshooting.

Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. You can find tips and tricks from other Ring users at https://community.ring.com/. This peer-to-peer forum allows our neighbors to share their feedback and experiences.

Thank you,
Melissa from Ring.

Hi Kel.

Thank you for taking the time to share your feedback with us. We are always looking for ways to improve our neighbor's experience, and your feedback is an invaluable part of this process. That is why we are dedicated to offering devices that help you safeguard what is most important at home, while also allowing you to connect with your neighbors from anywhere.

The Ring Indoor Cam (2nd Gen.) was designed with customizable alert settings and the ability to be adjusted according to your needs. For more information on how to customize alerts and notifications, please visit this link: https://ring.com/support/articles/6od7o/Enabling-Customizing-Notifications-for-Ring-Devices.If you do not wish to receive notifications for motion events, simply toggle off the "Motion Alerts" tab on the device's page in the Ring app. You can adjust three preset motion zones and their distances under the "Motion Settings" tab on the device's page in the Ring app. Additionally, you can choose how often the camera checks for movement in those predefined zones via the "Motion Frequency" setting. If you find that your camera is picking up too much motion, we recommend lowering the "Motion Sensitivity" under the "Motion Settings" tab. It is important to ensure that you have the proper motion settings in place for your environment. This also includes changing the "Motion Frequency" to "Regularly" or "Periodically" in the Ring app. For more information on optimizing motion detection using "Motion Frequency," please visit this link: https://ring.com/support/articles/9m71f/Optimizing-Motion-Alerts-with-Motion-Frequency.

Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. You can find tips and tricks from other Ring users at https://community.ring.com/. This peer-to-peer forum allows our neighbors to share their feedback and experiences.

Thank you,
Melissa from Ring.