Customer Reviews for Ring Indoor Cam (2nd Gen) - Plug-In Smart Security Wifi Video Camera, with Privacy Cover, Night Vision, Black (2-Pack)

Hi Kel.

Thank you for taking the time to share your feedback with us. We are always looking for ways to improve our neighbor's experience, and your feedback is an invaluable part of this process. That is why we are dedicated to offering devices that help you safeguard what is most important at home, while also allowing you to connect with your neighbors from anywhere.

The Ring Indoor Cam (2nd Gen.) was designed with customizable alert settings and the ability to be adjusted according to your needs. For more information on how to customize alerts and notifications, please visit this link: https://ring.com/support/articles/6od7o/Enabling-Customizing-Notifications-for-Ring-Devices.If you do not wish to receive notifications for motion events, simply toggle off the "Motion Alerts" tab on the device's page in the Ring app. You can adjust three preset motion zones and their distances under the "Motion Settings" tab on the device's page in the Ring app. Additionally, you can choose how often the camera checks for movement in those predefined zones via the "Motion Frequency" setting. If you find that your camera is picking up too much motion, we recommend lowering the "Motion Sensitivity" under the "Motion Settings" tab. It is important to ensure that you have the proper motion settings in place for your environment. This also includes changing the "Motion Frequency" to "Regularly" or "Periodically" in the Ring app. For more information on optimizing motion detection using "Motion Frequency," please visit this link: https://ring.com/support/articles/9m71f/Optimizing-Motion-Alerts-with-Motion-Frequency.

Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. You can find tips and tricks from other Ring users at https://community.ring.com/. This peer-to-peer forum allows our neighbors to share their feedback and experiences.

Thank you,
Melissa from Ring.

Hi PATRICIA.

Thank you for taking the time to share your Ring experience with us. We appreciate the value and trust you have placed in Ring for your home security needs. It is great knowing that the setup and installation of the Ring Indoor Cam (2nd Gen.) was easy and straight-forward.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option which helps you find topics that were already posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today!

Thank you,
Melissa from Ring.

Hi Tammy.

Thank you for taking the time to share your experience with us.

We understand how important it is to be able to clearly see video from your Ring Indoor Cam (2nd Gen). The Ring Indoor Cam (2nd Gen) is designed to work indoors to provide you with peace of mind and security. We are here today to provide you with information that will assist you in finding the best device settings for your home’s environment.

It sounds like you have some concerns with the video quality you are seeing from your device. The Ring Indoor Cam features 1080p HD video. It can be mounted anywhere indoors on its own stand or mounted to a wall or ceiling. If your camera is facing a window, you may get distorted images. To get the best video quality, you will want to ensure your device has a strong wifi signal and that your speeds are sufficient. We recommend 2 Mbps per device. Visit our support center for additional information: https://ring.com/support/articles/taiz9/Indoor-Cam-Troubleshooting.

Ring Community was launched in March 2019 to help deliver the most current news and educational information to our neighbors. It is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences with Ring. Please reach out at https://community.ring.com/ if any additional information is needed regarding your concern.

All the best,
Nicole from Ring.

Hi D Terrell.

Thank you for taking the time to share your Ring experience with us. We appreciate the value and trust you have placed in Ring for your home security needs. It is great knowing that the setup and installation of the Ring Indoor Cam (2nd Gen.) was easy and straight-forward.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option which helps you find topics that were already posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today!

Thank you,
Melissa from Ring.