-ROMAN, thank you for your review. We are so sorry you had a bad experience with our product. SAKRETE strives to provide the best possible products and customer experience. Sakrete Play Sand is a natural quartz silica sand that is washed and dried. We do not guarantee color, due to the manner in which the sands are naturally sourced. Please contact our Technical Support Team at 1-866-SAKRETE. So, we may gather more information and help aid you in a resolution.