Greetings,
Let us assist you with your dryer.
We would love to speak to you directly and get more information about your concern, especially the model number of the dryer and washer.
Please feel free to get back to us via the following options below, as we look forward to helping you with your dryer.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145926008, which will help our team pull up your information.
^Rainly