Hello, we are sorry about any drying performance issues you may be experiencing with your product, and we would love to look into this further with you. I am including a link to a helpful troubleshooting guide to support your concerns on the dryer (https://bit.ly/3lB6MNK). If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143786050) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena