Hello Chapin, I know how frustrating it can be when you purchase an appliance and it does not meet your expectations. You are a valued customer and your experience matters to us. We are here to assist you with getting the best performance out of your appliance. I am including a link to a helpful troubleshooting guide to support your concerns on the dryer (http://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-cycle-ends-too-quickly). If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143492706) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena