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Customer Reviews for South Shore Cotton Candy 3-Drawer Pure White Changing Table

Internet #206924674

Model #3250333

Store SKU #1001749172

Customer Reviews

  • 3.2
    out of 31 reviews
  • 56% recommend this product
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Showing 1-30 of 31 reviews
Less than 3 months
Hard to assemble, one piece was missing, I purchased this when i was pregnant now i have the baby and she is turning 2 months old and her changing table is falling apart!!! we exclusively Use it for her items nothing heavy and still the drawers are broken and is pealing off, very disappointed with this, the last thing I want to worry about is furniture with a newborn at home
by
Response from SouthShoreCustomerServiceSep 14, 2020
Dear LQuintanilla, thank you for taking the time to share your experience with us and we're sorry to hear that you are not satisfied with your finished product. You may reach out to our Customer Service team so we may assist you under your warranty and answer any further questions / concerns you may still have. Our contact information is: 1-800-290-0465 / service@southshorefurniture.com SouthShoreFurniture
    Baby cribs at home Depot??? Who knew!
    Never thought I'd be able to buy a change table of all things at home Depot.it was a great price and everything we where looking for. The huge issue I had was with assembly the instructions were all digital and all parts poorly labeled so the quoted 2 hr time took more like 4 as some parts were so similar it can be hard to tell them apart. And the distal instructions could be more clear considering it in on computer the photos where very hard to discpher but after it was built and in place we've loved it it been prefect for our bundle of joy and has been able to handle all of their clothes diapars ect that we need at any given time I would have given 5/5 if it weren't for the poor digital instructions/ labeling of hardware
    by
    Response from South Shore TeamDec 7, 2023
    Hello!
    Thank you for your review! We appreciate the feedback and best believe our team is working hard to fix these issues. We are glad you loved the crib! If you have any questions, please contact our customer service at 1800-290-0465.
    Thank you for purchasing South Shore! SouthShore
    • Verified Purchase
    • Recommended
    SUPER EASY TO PUT TOGETHER!
    The video instructions made my experience a piece of cake! Although some of the parts weren’t as flush as I like things to be so when it came to nailing the board on the I could only nail it from the sides and corners not really in the middle. Also the wood dowels were pretty weak and I noticed 2 had broken in the process of putting the pieces together, not sure how many others broke along the way but all together it came out to be SUPER solid!
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    Response from Customer ServiceMay 1, 2023
    Hello! Thank you for taking the time to write your review! We are glad to hear the BILT video instructions made your set up easier! To Use Bilt App; -search BILT on your Play or App store -Enter "South Shore Furniture" in the BILT search bar -Click the item that best matches yours *video instructions not available for all items*
      Good for now, not a “hand me down” piece of furniture
      Got this brand new for first baby. Putting it together was simple, just a lot of pieces which was obvious when ordering. There were a few pieces that didn’t fit exactly right or it seemed that the holes were placed wrong (most can be flipped around to fit but if there is a dowel rod piece you can’t flip it). Not having holes where they should be, the moulding on the bottom wasn’t able to be secured all the way across but it looked absolutely unfinished without it. It showed up with damages that looked like it was more of a manufacturing issue than shipping. I love the designs, obviously why I ordered it, but it seems cheaply made for what the cost. When putting it together my husband and I discussed this is likely a one child use product and we will get something different later on. The automated instructions on the app were very helpful. Definitely would have taken way longer just looking at the printed instructions.
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        Not proffessionally made
        Holes were not drilled properly leading to bad alignment, even with the cam locks. A lot of parts are lined up evenly. There places on the changing table where the baby's skin may get pinched due to this. Very expensive for the quality.
        by
        Response from Customer Service Mar 19, 2023
        Dear AlfaTrion, thank you for taking the time to share your experience with us and we’re sorry to hear that you are not satisfied with your finished product. You may reach out to our Customer Service team so we may assist you under warranty and answer any further questions/concerns you may still have. Our contact information is: 1-800-290-0465/service@southshorefurniture.com
          gouged paint and imperfections
          came with scratches took way longer to assemble and a bunch of boards werent labled. sticker on board j was put on the paint and scuffed up the finished and left an indentation when i had to remove it. i removed it as slowly and delicate as possible. missing piolet holes on 2 boards. one trim board wont sit flush and ill have to use wood glue so it looks square. trim slot was broke on big trim. baby coming and i dont have the 6 hours to take it apart and send it back. should have bought local.
          by
          Response from Customer Service Jan 29, 2023
          Dear Sir or Madam, thank you for taking the time to share your experience with us and we're sorry to hear that you received damaged and defective panels resulting in your dissatisfaction. You may reach out to our Customer Service team so we may assist you under warranty and answer any further questions / concerns you may still have. Our contact information is: 1-800-290-0465 / service@southshorefurniture.com
            looks great but would have preferred paper instructions or more detailed
            Looks amazing all put together. Struggled on some steps due to hardware being labeled wrong. And a shelf busted because cam locks were installed in a later step and not when the unit was to be turned. Thankfully my husband is very handy and fixed the broken shelf. But other than that it’s a beautiful unit.
            by
              Not a simple assembly
              proxuct is very nice, bug missing a few holes that you need to assemble yourself
              by
              Response from Customer Service Dec 6, 2022
              Dear Sir or Madam, thank you for taking the time to share your experience with us and we're sorry to hear that you received defective panels. You may reach out to our Customer Service team so we may assist you under warranty and send replacement parts. Our contact information is: 1-800-290-0465 / service@southshorefurniture.com
                not good
                Horrible directions. Hardware labeled incorrectly. Scratches on the unit. If you dont have an apple product, cannot assemble? NO written instructions
                by
                  drawers are a little too small
                  Easy building, but does take some time. Make sure it is not damaged before you start building.
                  by
                    It looks really nice after it's built.But it's the WORST...
                    It looks really nice after it's built.But it's the WORST thing ever to have to build it took forever (5 hours) and the parts definitely need to be double checked before being built. I had a screw missing .I would pay way more money if it was available to be purchased pre made
                    by
                    wouldnt recommend
                    Missing multiple parts. Cant assemble it without the main parts
                    by
                    Response from SouthShoreCustomerServiceJan 31, 2022
                    Thank you for taking your time to provide this feedback and we are are sorry about any issues you may be having! You can contact our customer service directly regarding any issues with missing parts at 1-800-290-0465. Hope to hear from you :) SouthShoreFurniture
                      • Recommended
                      The table and the 3 drawers are sturdy and just...
                      The table and the 3 drawers are sturdy and just absolutely perfect for a changing table. The top has the extra space and makes it easy for changing the baby and grabbing supplies right at your finger tips. The side cabinet with the pullout drawers are weird. It’s just a bottom of a drawer that you pull out, no sides or anything. Now sure what to store there yet but overall, a great purchase. This brand is on an app that walks you through each and every step so it makes putting it together very easy.
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                      Rating provided by a verified purchaser...
                      Rating provided by a verified purchaser
                      by
                      Door was a bit difficult to install, and does not...
                      Door was a bit difficult to install, and does not hang quite right, but overall piece looks good now that it is together
                      by
                      The person sent was very good and nice. ...
                      The person sent was very good and nice.
                      by
                      Response from SouthShoreCustomerServiceMar 14, 2020
                      Hello, thank you for taking the time to leave this amazing 5 stars review! We are thrilled to hear you like the final result :) Thank you for choosing South Shore! SouthShoreFurniture
                      Nice piece of furniture for the priceWhen received some parts...
                      Nice piece of furniture for the priceWhen received some parts were damaged. Home depot and manufacturer were nice and very helpful resolving the issues
                      by
                      Response from SouthShoreCustomerServiceJan 19, 2020
                      Good morning, Thank you for taking the time to leave a review and please don't hesitate to reach out to us at 1-800-290-0465 if there is anything we can assist you with. Have a great day! SouthShoreFurniture
                      Poor quality, so many pieces to put together and some...
                      Poor quality, so many pieces to put together and some of the plastic pieces were broken. Returned ASAP.
                      by
                      Response from South Shore TeamMar 31, 2019
                      Hello Jes, thank you so much for your review. Please keep in mind our customer service is always willing to help, anywhere from missing/damaged pieces to assistance with assembly over the phone. It is our pleasure to assist you if you wish to contact us @ 1-800-290-0465 to make this right! SouthShore
                      • Verified Purchase
                      To peaces was broke when we builded it. Had to...
                      To peaces was broke when we builded it. Had to call and get to more maled out. We’ve been changing baby in the sink. Looks great tho!
                      by
                      • Verified Purchase
                      Delivered in a very destroyed box, all corners of the packaging box were opened. Description says...
                      Delivered in a very destroyed box, all corners of the packaging box were opened. Description says it’s made of real wood but it is particle wood. Very difficult to put together and some edges were damaged, scuffed and glued back together it seems.
                      by
                      • Verified Purchase
                      It arrived with parts missing and we can’t assemble it...
                      It arrived with parts missing and we can’t assemble it
                      by
                      • Verified Purchase
                      Some parts definitely came damaged as most reviews stated but...
                      Some parts definitely came damaged as most reviews stated but we only ended up getting the door replaced as it faces outwards. Not as hard to put together as most people said, just takes a long time. Overall, it's a good dresser/changing table for the price.
                      by
                      • Verified Purchase
                      changing table dresser
                      This is the exact style we was looking for ...And purchased because it said it was wood and others on site were particle board ....was disappointed when it arrived and it was particle board
                      by
                      Response from South Shore TeamJan 29, 2018
                      Hi, we truely feel sorry for the inconvenience you have experienced so we have made some verification on the product page to make sure that this information was easy to see. Please remember that this unit is coming with a 5-year limited warranty so if you ever have some issues, please give us a call. Thank you very much for your comment.
                      The South Shore Team SouthShore
                        • Recommended
                        Looks gorgeous and functional ...
                        Looks gorgeous and functional
                        by
                        • Verified Purchase
                        5 Star Review
                        Rating provided by a verified purchaser
                        by
                        • Verified Purchase
                        Table is sturdy, well made, parts fit well, metal guided drawers slide smoothly, clean lines, des...
                        Table is sturdy, well made, parts fit well, metal guided drawers slide smoothly, clean lines, design trimmed edges add a touch of quality. Expect table to last several yrs until time to select more permanent childrens furniture. Packed very well but box damaged in delivery due to unruly size and weight, the nature of the product. Had question about damage and customer service was helpful and suportive. Like diy items, the more parts the more difficult it seems. We each spent half hr reading manual and 2hr assembling. Must have correct sim p le tools, read and follow directions exactly, have 1person assembling, and one person to steady parts as its assembled while confirming directions. Packing suggestion...cardboard protectors along all shrink wrapped edges shift in transport, making edges open for banging. Perhaps another layer of shrink wrap around all packing will help prevent cardboard edge protectors from shifting. Well designed and a very good product for the money.
                        by
                        • Verified Purchase
                        • Recommended
                        My husband and I did a lot of research on various websites before buying this changing table. A l...
                        My husband and I did a lot of research on various websites before buying this changing table. A lot of the reviews had us scared that this would be a larger task than we wanted to take on. I was relieved when we laid out all of the parts and reviewed the instructions. Yes there are a lot of pieces and there are a couple of instructions that could use better image details but building the changing table was not nearly the nightmare that everyone makes it out to be. If you have ever bought a dresser from Ikea and built it then you can handle this. You can consider that your training and this is the big brother to your Ikea project. It took roughly 1 1/2 to 2 hours for my husband and I to build. The quality of the materials is also better than I expected. It is made out of the MDF and is not solid wood so you do want to be careful that you don't over tork your screw-gun as you could push the screws past their set point and puncture the wood (we did have 1 instance of this but luckily the changing top covered it. All in all sturdy, a great product for the price, and I think it will hold up well. We bought the taller dresser too and would recommend the South Shore products to anyone with half a knowledge of furniture building who doesn't want to spend the ridiculous amount of money that some of the other baby furniture brands cost.
                        by
                        • Verified Purchase
                        • Recommended
                        Nice table but too many pieces
                        Be prepared to spend several hours on assembly. This changing table has what seems like a million pieces. Mine arrived with a broken foot. Thankfully I identified it 30 mins into the assembly. HD was great and offered to send a box and return label. I returned this item to my local HD store.
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                          Assembled Height (in.)

                          38.75 in

                          36.75 in

                          37.75 in

                          37.75 in

                          Style

                          Modern, Transitional

                          Classic

                          Material

                          Particle Board

                          Particle Board

                          Particle Board

                          Particle Board

                          Furniture Features

                          No Additional Features

                          No Additional Features

                          Drawers, Removeable Changing Tray

                          Drawers, Removeable Changing Tray