Dear Chris,
We are sorry to hear that your device stopped working after just 30-45 minutes of use and that smoke started coming out of the vents for the motor. This is certainly not the kind of performance we would expect from our product, and we apologize for any inconvenience this has caused. We appreciate that you took the appropriate steps to turn off and unplug the unit and are waiting for it to cool off before assessing the damage. At Snow Joe + Sun Joe we stand behind
each product we manufacture. Our toll-free number is 866-766-9563 (Monday through
Friday from 9am-8pm EST, Saturday and Sunday from 9am-5pm EST). We promise to do
our best to make sure you are satisfied 100%.
Thanks
Customer Service Team
Snow Joe + Sun Joe