We are sorry that you are experiencing difficulties with the snow blower. Toro prides itself on its reputation for producing products of high quality and reliability. The warranty period commences from the date of purchase, and you’ll need to provide a copy of your purchase receipt to verify the warranty duration. We stand behind your machine with a 2-year warranty should there be any manufacturing defects. You may contact another Authorized Service Dealer who is available to inspect and make repairs as needed to get your machine up and running.
Please visit Toro.com/locator for a list of Authorized Service Dealers with their phone contact information in your area. Overall this machine receives 4.6 out of 5 stars from over 2000 customers. So we encourage folks who have any issues to utilize the warranty protection and you should have a 4.6 plus experience!