Thank you for taking the time to leave a review. We are sorry to hear your auger belt shredded. Luckily, your machine has a 3 year warranty that protects against all manufacturing defects. We are glad to hear that you took it in for inspection and a dealer has found the root cause. We offer an extensive list of Authorized Service Dealers to choose from at Toro.com/locator. We have full confidence that the dealer can have your machine up and running for you to tackle the snow.
We also suggest viewing our Fuel Facts at Toro.com/fuelfacts/. Toro offers preventative maintenance tips to minimize fuel system issue. We highly recommend small engine fuel, you can purchase at your local hardware store. If you have any questions, please contact our Customer Care Team at Toro.com/support.