Hi Joelle, we’re sorry to hear the the product didn't come as expected. If you would like to discuss further, please give us a call 1-800-289-8739. Trex, like most outdoor walking surfaces, can get warm when it is in the sun all day. On extremely hot days, we recommend using caution and wearing shoes, spraying down the deck, or covering with awning or umbrella. Please let us know if you have any additional questions. Thanks, - Trex Customer Care Team