Tc, thank you for your review. We would like to inquire about your review with you. If you did not get your issue resolved, please email us at Whirlpool_Reviews@Whirlpool.com at your earliest convenience with your user name (Tc), copy of the review, your name, address, a phone number, model and serial number, and date and purchase. Also please let us know if you have any extended service plan. We look forward to your reply. Thank you, Whirlpool® Social Care