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Customer Reviews for Whirlpool 18 cu. ft. Top Freezer Refrigerator in Stainless Steel

Internet #300159571

Model #WRT518SZFM

Store SKU #1002133717

  • LED interior lighting puts a spotlight on refrigerator contents
  • FLEXI-SLIDE bin moves side-to-side for convenient storage options
  • Adjustable bins for customizable door stage

Customer Reviews

  • 4.3
    out of 7,884 reviews
  • 83% recommend this product
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Showing 1-30 of 7,884 reviews
Nice for the price.
[This review was collected as part of a promotion.] Bought this month. Nice for the price. Not a fan of stainless steel, but it works.
by
    • Recommended
    Lasted 2 years, 6 months
    [This review was collected as part of a promotion.] The motherboard fried after 2 years and 6 months from purchasing. Glad I had a 30 year old Kenmore in my garage to save my groceries until I found a used motherboard. I wonder how long this one will last.
    by
    Response from Consumer CareSep 13, 2023
    Thank you for sharing your insights with us, Tommybro. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information and reference Case # 389925. We’re looking forward to hearing from you. Marie Q
      SIMPLICITY IS ALWAYS THE BEST!
      [This review was collected as part of a promotion.] SUPER SIMPLE, SUPER SPACIOUS, SUPER CONVENIENT! UNFORTUNATELY DO NOT MAKE ICE BUT WHO CARES!
      by
        • Recommended
        Is the simplest but also so beautiful. <3
        [This review was collected as part of a promotion.] My very first refrigerator I bought back when I got my first apartment when I was 21 years old was a Whirlpool (30 years ago) Did not disappoint me. Now I got this beauty a month ago and do not disappoint me either, it works so smooth and even lowered my electricity bill. When it comes to Whirlpool I'm sold.
        by
          • Recommended
          watch out for rust!
          I have only had this refrigerator for a couple of months. I purchased 2 other stainless products at the same time, as well as owning a stainless trash can. I initially saw a couple small rust spots on the door, but assumed it would just wash out with normal cleaning. (I live alone, so not like it is getting ran into with bicycle handlebars or used as a track for Hotwheels). Well not only have the spots increased in size, but they have multiplied, and DO NOT BUFF OUT with a stainless steel cleaning product.A decent amount of $$ to spend on an appliance rhat can't even hold a finish. Sigh. And it is "past the 30 day warranty."
          by
            3 found this review helpful
            small, compact
            small, compact, but good for what we needed. it can be considered a tad louder than some fridges but i feel like that's pretty common with smaller fridges(less insulation). having it in a fridge box helps a little as well but you don't want it so boxed in with no gaps that the fridge can't breathe. remember to pull it out every few years and shop vac/remove dust
            by
              • Recommended
              small, compact
              small, compact, but good for what we needed. it can be considered a tad louder than some fridges but i feel like that's pretty common with smaller fridges(less insulation). having it in a fridge box helps a little as well but you don't want it so boxed in with no gaps that the fridge can't breathe. remember to pull it out every few years and shop vac/remove dust
              by
                • Recommended
                Nice design with a slightly smaller design
                [This review was collected as part of a promotion.] This is a nice fridge and is great if you are looking for a roomy fridge with a slightly smaller footprint. The doors are nice and rounded, it seems quiet and looks good. My only complaints thus far: the strip where the bottom door gasket sits has a small gap of a mm or so and the protective film was difficult rod get out of it. It also needed a little silicon to seal it so spills wouldn’t get caught in it. It look fine after that. Also, there is factory sealant coming through the door handles a bit. I try to use rubbing alcohol any find point black marker to remove it in detail and it does look better but the quality control is a little on the neglectful side. Overall I do like the fridge.
                by
                  • Recommended
                  It fits!!
                  [This review was collected as part of a promotion.] I live in a tiny condo and I finally found a fridge that fits. It’s a bit noisy at times but other than that it is fine. Does what it is supposed to do. No fancy add ons which I don’t care to have. It is small- good for 2 people. Nice sleek lines and looks good
                  by
                    • Recommended
                    Great new refrigerator
                    [This review was collected as part of a promotion.] Best appliance purchase I have made in years, will pick whirlpool for next purchase
                    by
                      • Recommended
                      Love the drawer that slides from side to side, and
                      [This review was collected as part of a promotion.] Love how it fits in my small kitchen space. Love all the features
                      by
                        • Recommended
                        Bursting at the Seams
                        Freezer part stays cold however the fridge part is only slightly cool. Called Home Depot and was told since it was more than 48 hrs since delivery we have to have a tech come to look at it, I was told no one can come until July 25, 2 weeks later! I called Whirlpool and was told the same info. Days go by and the fridge gets warmer and I now have to throw away food, I notice the bottom of the unit is literally splitting apart. Still can't get a replacement until tech comes and looks in 2 weeks!
                        by
                        Response from WhirlpoolTeamJul 14, 2023
                        Thank you for sharing your insights with us, Jchap82. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you. WhirlpoolBrand
                          6 found this review helpful
                          Met my needs
                          [This review was collected as part of a promotion.] I purchased this 1 month ago and could not be more pleased, I wanted something close to what I had without any special features, this definitely met my needs. I will share my happiness with family and friends.
                          by
                            • Recommended
                            Stay Away! Horrible Product
                            Recently, our refrigerator suddenly stopped working altogether, leaving us in a state of panic. The food inside turned bad, emitting a putrid odor that filled our kitchen. To our horror, we discovered that some of the food had become contaminated, posing a serious health risk to both my wife and me. The sheer negligence displayed by Whirlpool in creating a product that endangers the health of its users is simply unforgivable. This nightmarish experience has left a sour taste in my mouth, and I can confidently say that I will never purchase another Whirlpool appliance again. The poor quality, abysmal customer service, and utter disregard for our well-being have shattered any remaining faith I had in this brand. Whirlpool, once a reputable name in the industry, has now become synonymous with disappointment and regret. In conclusion, if you value your money, your time, and your health, I implore you to stay far away from Whirlpool appliances, particularly their refrigerators. Save yourself the anguish, frustration, and potential health risks that my wife and I have endured. Trust me when I say that there are countless other brands out there that offer superior products and customer service, ones that won't leave you with a toxic mess and an empty wallet.
                            by
                            Response from WhirlpoolTeamJun 26, 2023
                            Thank you for sharing your insights with us, RafaelPapa. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you. WhirlpoolBrand
                              6 found this review helpful
                              Misleading description
                              The product is misrepresented in the images and description. The front doors of the refrigerator are stainless, but the sides are a gray plastic coating. This makes the product look cheap. Disappointed.
                              by
                                3 found this review helpful
                                A good looking energy star refrigerator
                                [This review was collected as part of a promotion.] My old inefficient refrigerator finally quit after 17 year. I was looking for a smaller, more efficient unit. I picked this 18 Cu Ft Whirpool in Stainless Steel so it matched my other kitchen appliances. Runs good so far. The layout of the shelves/racks is a little odd but I will get used to it.
                                by
                                  • Recommended
                                  Fair product. faujlty quality
                                  [This review was collected as part of a promotion.] The only problem is the lower door doesn't seal properly You have to push hard and be sure it is closed before leaving.
                                  by
                                    Freezer door doesn't seal properly
                                    [This review was collected as part of a promotion.] Freezer door doesn't seal on the new replacement. Formations of ice (see pics).
                                    by
                                      Simple luxury
                                      [This review was collected as part of a promotion.] I didn’t need a new fridge, the old whirlpool after 30 years was working great. I wanted the same simple one like I had, just new looking and luxurious
                                      by
                                        • Recommended
                                        Don't buy if you can live without Bisque Color
                                        Whirlpool Refrigerator
                                        by
                                        Response from WhirlpoolTeamJun 2, 2023
                                        Thank you for sharing your insights with us, S. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you. WhirlpoolBrand
                                        • Verified Purchase
                                        2 found this review helpful
                                        Worthwhile Purchase.
                                        [This review was collected as part of a promotion.] I am totally pleased with my recent purchase. It is extremely quiet and spacious for it’s dimensions. It fits perfectly and is very attractive. I feel I can rely on Whirlpool products for dependable service.
                                        by
                                          coolant leak
                                          Purchased this refrigerator in black 3 1/2 years ago. Always noisy operation from day one, clicks, whines, pops. Freezer stopped freezing water in ice trays. Called repair man ($100 service call). His comments: " Evaporator has a refrigerant leak all is running and evap is fully warm with ice ball on cap tube." (see photo) Cost to replace evaporator coils more than cost of new refrigerator. Therefore buying a new refrigerator asap. Like: the large size and the door shelves alignment. Otherwise: very disappointed with unbelievably short lifetime.
                                          by
                                          Response from WhirlpoolTeamMay 26, 2023
                                          Thank you for sharing your insights with us, DonD. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you. WhirlpoolBrand
                                            3 found this review helpful
                                            Horrible!
                                            Very poor quality! Just horrible! Don’t buy this refrigerator!!! Save your money!!’
                                            by
                                            Response from WhirlpoolTeamMay 15, 2023
                                            Thank you for sharing your insights with us, Katya. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you. WhirlpoolBrand
                                              5 found this review helpful
                                              Bad quality
                                              This refrigerator has a rough and cheap appearance, with poorly glued edges and corners. The instruction manual inside the fridge is stained with dirt, and several panels have clear fingerprints on them.
                                              by
                                              Response from WhirlpoolTeamMay 5, 2023
                                              Hello, We are so sorry for the issues you have experienced with your Whirlpool Refrigerator. We understand that it is disappointing to have an appliance fail to meet your expectations and we sincerely apologize for this. You are a valued customer and we would like to help you. Please call us at 1-800-807-6777 (M-T 8AM-6PM, W-F 9AM-6PM EST) with the model and serial number of your appliance so we can assist you. Sincerely, Whirlpool Customer Care Team WhirlpoolBrand
                                                good function; poor finishing
                                                [This review was collected as part of a promotion.] the overall function of the refrig is just fine; we are disappointed that there are bits/pieces of insulation/foam along the edges of the top of the outside freezer top and handle area of the frig door - as if they were not cleaned up.
                                                by
                                                  • Recommended
                                                  Not recommended
                                                  Purchased in March '21.The past 6 mos it is not keeping a stable temp in the freezer. Even at highest setting the ice is melted and nothing actually freezes. When delivered the bolt on the freezer door hinge was missing the nut so the door has to be held level to shut it correctly. It's not holding the expected temperatures overall and unfortunately the warranty expired after 1 year. I can't afford another fridge & do not recommend. I'm bummed I spent the money on it. :(
                                                  by
                                                  Response from WhirlpoolTeamMay 1, 2023
                                                  Thank you for sharing your insights with us, Rebecca. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you. WhirlpoolBrand
                                                    4 found this review helpful
                                                    Perfect size for my small kitchen
                                                    [This review was collected as part of a promotion.] We bought these approximately a month ago. I love my new refrigerator.
                                                    by
                                                      • Recommended
                                                      Unexpected scratch and glues
                                                      [This review was collected as part of a promotion.] Bought it less than one month. I saw scratches inside the refrigerator. It doesn't look like a new item!! And It freezes everything...
                                                      by
                                                        Not a happy customer 😕
                                                        [This review was collected as part of a promotion.] I’m not too satisfied with my Whirlpool Refrigerator/Freezer. The freezer has ice that hangs at opening, and it makes noises that are aggravating. Not happy with this!
                                                        by
                                                        Response from Consumer CareApr 20, 2023
                                                        Thank you for sharing your insights with us, Unhappy. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Twitter @WhirlpoolCare so we can look into this matter further for you. When responding please include your contact information and reference Case # 306957. We’re looking forward to hearing from you. Marie Q
                                                          Manufacturer defects
                                                          [This review was collected as part of a promotion.] I ordered my fridge from. Lowes. The first one had to be replaced because there was glue from all the edges of the fridge. It was very noticeable. The second fridge also had glue showing but not as bad. For the name brand I would assume the craftsmanship would of looked better. Although I like the fridge design. I will not buy this brand again.
                                                          by
                                                          Response from Consumer CareApr 19, 2023
                                                          Thank you for sharing your insights with us, Irma. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Twitter @WhirlpoolCare so we can look into this matter further for you. When responding please include your contact information and reference Case # 306392. We’re looking forward to hearing from you. Marie Q
                                                            Showing 1-30 of 7,884 reviews

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                                                            Refrigerator Width (in.)

                                                            28 in

                                                            28.75 in

                                                            28 in

                                                            29.5 in

                                                            Depth (Excluding Handles) (in.)

                                                            31.63 in

                                                            31.875 in

                                                            31.63 in

                                                            31.4 in

                                                            Height to Top of Refrigerator (in.)

                                                            67.13 in

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                                                            Ice Maker Features

                                                            No Ice Maker

                                                            Automatic Ice Level Control/Shutoff

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                                                            Total Capacity (cu. ft.)

                                                            17.6 cu ft

                                                            17.6 cu ft

                                                            18 cu ft

                                                            18.25 cu ft