Hi Dana, We'd like to apologize for any inconveniences you may have experienced. If the mower is not functioning properly, we encourage you to give our customer service team a call. They are available M-F from 7:30AM to 3:30PM at 1(847) 327-0566, then select Option 2. Please know all feedback will be documented and we’ll use it to help us improve our products in the future. Thank you!