Customer Reviews for Zircon MultiScanner HD800 1 Step Multi-Function Wall Scanner

Hello Bob. We're sorry to hear your HD800 is not functioning properly for you. There are variables in construction that can cause a StudSensor to give false readings and quite often these issues have to do with the environment you’re operating on. There are tried and true techniques we can help you with that can explain why the tool is reacting to density changes that may not be studs and will also promote consistent scanning results. We would be happy to trouble shoot this with you, whatever the problem may be. We stand behind our product. Please contact us through the Zircon website and we’ll figure it out for you. Thank you.

Hello. We're sorry to hear your HD800 is not functioning properly for you. There are variables in construction that can cause a stud sensor to give false readings and quite often these issues have to do with the environment you’re operating on. There are tried and true techniques we can help you with that can explain why the tool is reacting to density changes that may not be studs and will also promote consistent scanning results. We would be happy to trouble shoot this with you, whatever the problem may be. We stand behind our product. Please contact us through the Zircon website and we’ll figure it out for you. Thank you.

Hello Jk. We're sorry to hear your HD800 is not functioning properly for you. There are variables in construction that can cause a StudSensor to give false readings and quite often these issues have to do with the environment you’re operating on. There are tried and true techniques we can help you with that can explain why the tool is reacting to density changes that may not be studs and will also promote consistent scanning results. We would be happy to trouble shoot this with you, whatever the problem may be. We stand behind our product. Please contact us through the Zircon website and we’ll figure it out for you. Thank you.

Hello. We're sorry to hear your HD800 is not functioning properly for you. You should not have to find one stud and then measure over to find other studs. The unit should find every stud you scan for. There are variables in construction that can cause a stud sensor to give false readings and quite often these issues have to do with the environment you’re operating on. There are tried and true techniques we can help you with that can explain why the tool is reacting to density changes that may not be studs and will also promote consistent scanning results. We would be happy to trouble shoot this with you, whatever the problem may be. We stand behind our product. Please contact us through the Zircon website and we’ll figure it out for you. Thank you.

Hello. We're sorry to hear your HD800 is not functioning properly for you. There are variables in construction that can cause a StudSensor to give false readings and quite often these issues have to do with the environment you’re operating on. There are tried and true techniques we can help you with that can explain why the tool is reacting to density changes that may not be studs and will also promote consistent scanning results. We would be happy to trouble shoot this with you, whatever the problem may be. We stand behind our product. Please contact us through the Zircon website and we’ll figure it out for you. Thank you.

Hello Craig. We're sorry to hear your HD800 is not functioning properly for you. There are variables in construction that can cause a StudSensor to give false readings or miss readings and quite often these issues have to do with the environment you’re operating on. There are tried and true techniques we can help you with that can explain why the tool is reacting to density changes that may not be studs and will also promote consistent scanning results. We would be happy to trouble shoot this with you, whatever the problem may be. We stand behind our product. Please contact us through the Zircon website and we’ll figure it out for you. Thank you.

Hello didi. The battery icon on the HD800 does not ramp up and down like a cell phone battery indicator. It always shows 1/4 full. When the battery is low the icon will come on and stay on while the power button is held in and the tool is powered on. While the tool will still operate, the battery will need to be replaced soon. When the battery icon begins to flash and is the only icon displayed on the screen, the battery level is too low and not sufficient to power the tool for proper operation. This information is the instructions. Thank you.

Hello Allton. Because of the varying density of materials that make up lath and plaster constructed walls, a standard stud sensor tool (such as many of the Zircon StudSensor products) will not work to find studs (this is stated on the packaging).The preferred technique would be to use a Zircon Studsensor that includes a “metal scan” mode such as the HD800. This will allow you to search out and map the nails that hold the horizontal lath pieces to the studs. This way it’s possible to map out the studs accurately. Check out Zircon’s website for detailed instructions on lath and plaster stud finding technique. Thank you.

Hello. Scanning through bathroom tile can be problematic depending on the type of tile and the construction techniques used in the particular bathroom. If the construction behind the tile contains certain types of insulation, has dense backing or irregular thickness, normal stud scanning or deep scanning may not be effective or reliable. Zircon® recommends you use a scanning tool with metal scan capabilities which the HD800 has.
Using a metal scanner you can scan and map the nails that hold the wall board to the studs. The nails will be vertically stacked in fairly regular intervals. You can search "zircontv" on YouTube for videos that demonstrate this technique. When you have mapped out a stud, use a thin drill bit through the grout line on the tile wall to verify you're drilling into a stud.
If the bathroom wall you're scanning has an opposite side that is a normal wall (i.e. a bedroom or hall), you can use the normal stud scan mode to find the studs on the opposite side of the tiled bathroom surface. Then you can transfer the measurements over. If you have any further questions please contact us.
Contact us at 800-245-9265 mon-fri, 8am-5pm and we will walk you through the technique. Thank you

Hello. We're sorry to hear your HD800 is not functioning properly for you. There are variables in construction that can cause a StudSensor to give false readings and quite often these issues have to do with the environment you’re operating on. There are tried and true techniques we can help you with that can explain why the tool is reacting to density changes that may not be studs and will also promote consistent scanning results. We would be happy to trouble shoot this with you, whatever the problem may be. We stand behind our product. Please contact us and we’ll figure it out for you. We offer toll free support by phone (800 245 9265) during normal business hours Mon. thru Fri. 8:00am to 5:00pm Pacific Time. We also maintain a 24/7 interactive online knowledge base which can be found at the Zircon website. Thank you.