

November 27, 2024
Two scratched windows, they tried to fix them but still scratched. Piece missing from window that tilts the window. Did not use lift to install windows and scratched the paint around mounting, deck,walls in and out and did not fix. Every window and the door has paint damaged around.Door moulding bent. Did other jobs between installation and took four days instead of two to complete. They told me they would be back but have not seen them. Left place very dusty and left tape on windows. Left email with salesman, he has not responded. I would like to receive a call and inspection from the manager.
- HomeDepotCustomer
Marathon, FL, 33050
November 27, 2024
Marathon, FL, 33050
October 25, 2024
Everything ended up well but the elapse if time to finish was disappointing. Clean up was better with the second installer.
- FloridaKeys
Marathon, FL, 33050
October 25, 2024
Marathon, FL, 33050
October 25, 2024
They where great to work with
- HomeDepotCustomer
Marathon, FL, 33050
October 25, 2024
Marathon, FL, 33050
June 3, 2024
Very smooth experience
- big pine key
Marathon, FL, 33050
June 3, 2024
Marathon, FL, 33050
April 13, 2024
When the sales person Peter called me to set appointment I had to keep following up with him. The first call was a zoom call then he came out to my place we discussed the shades and he measured them. I got the shades for privacy which he knew, no other reason. The first question I asked him will the shades substain winds he said absolutely, I live on teh direct ocean and have winds living in Islamorada. I also asked the installer the same question when he came out to measure he also insured to me that I will not have an issue with the winds. We are on the direct ocean in the Keys and it was my #1 concern. I was assured that it was not going to be an issue with my $4,000 investment for privacy. After installed 2 days of use the wire came disconnected from the shade the installer came out and fixed it, he was very responsive the sales person nor Home Depot were. I asked him if the other floor I should be concerned about that shade he said no it should be fine. 2 days later the other floor lost both wires and the shade also was damaged. 4 days of use and this is what happened exactly what I was concerned about before I ever bought the shades. The sales person has never gotten back to me I have reached out many times with the issues, I am shocked with the lack of service or any type of concern after he know I was very concerned about this. Home Depot has not been really responsive I have had to reach out multiple times for any response what so ever. The installer has been very responsive and had been talking to the shade company trying to resolve the issue. Very dissatisfied with the entire process and now Home Depot wants to take no responsibilty when this is the sales person and the installer both that said I would fine.
- HomeDepotCustomer
Marathon, FL, 33050
April 13, 2024
Marathon, FL, 33050









