


October 20, 2016
The initial salesman was terrific-very knowledgeable and helpful. The installation crew was also great!: very skilled and also very polite. HOWEVER.....I ordered 2 windows and took off time for the installation. When the install date happened, the crew realized that 1 window was made incorrectly...so they only installed 1 window. When the 2nd window was finally made and ready to be installed, and I AGAIN took off time from work, the schedulers asked if I could possibly have the crew come a few hours later than my initial appointment time. I was nice and accommodated them. However their project took even longer than they thought and they came to my house hours later than expected and THEN MY project took longer than they thought causing me to miss a personal appointment that I had that evening. I spoke to the Sales manager and the service managers and complained about the situation. I would have expected some sort of accommodation for my inconvenience; however they were unwilling to provide anything.
- Kibbie
Orono, MN, 55391
October 20, 2016
Orono, MN, 55391
December 18, 2014
The product and pricing seemed fine but the appt people at the main number and lack of contact from the installer to me and appt people made it a terrible and last time to work with you. They missed the first appt date and could somehow never contact me to verify the next possible dates without me making the first call and them never calling back. Then we finally get the day and a single install person shows up to install a almost 9 ft patio door with just the help of his son! seemed strange and not professional, and lots was wrong with this comedy of errors . Its done but never again.
- notcool
Orono, MN, 55356
December 18, 2014
Orono, MN, 55356









