



March 1, 2017
About a month ago, I decided to order my blinds through you guys. I recently built a house and needed affordable window treatments for 30 windows. Huge mistake. Almost a month later and I am still missing 8 blinds. Issues from the start. Sales reps on the floor couldn't have been bothered to get out of their seats and assist me. Scheduling the measurements took days. The measurements never uploaded. The computers were down almost each time I went into the store. I get passed around to numerous people each time I come in or call looking for answer. Feb 17, the day of installation 8 blinds were incorrect. The installer gave me the blinds with issues and had them re-cut. I lost money on this because they cut down bigger sized blinds this time around. Finally getting the adjusted blinds back they were all still wrong. I decided to use the Pro Desk after being told they are my 'go-to-guys' in there. They promised me the issue would be rectified in a day or two. Nothing happened for over a week. Nothing! I called the GM this past weekend out of desperation. He connected me with the Dept Manager who promised me this would be corrected by him yesterday the 28th. I arrived home last night. Again nothing! So I have to say I am confused why I am even receiving this email to review my satisfaction? I'm absolutely not satisfied. The work is still outstanding. I have spent over 10k at HD in the last few weeks. I do not want to even get into my experience with my appliance order. I'm beyond fed up and I will make a concerted effort to use other, smaller guys whenever I can. Sure the prices are attractive but not being treated like this has a value as well.
- JToombs
Ossining, NY, 10562
March 1, 2017
Ossining, NY, 10562









