#1 Home Improvement Retailer

Scheduled and Bulk Delivery

FLEXIBLE DELIVERY MADE FOR DOERS

Schedule What You Need—When, Where & How You Need It

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What to Expect

Plan with Confidence:

Select your preferred scheduled delivery date and time window directly in Checkout to fit your project timeline.

 

Stay Informed:

Receive a 30-minute arrival notification via call or text from your driver before they arrive at your jobsite or home.

 

Customized Delivery:

Your order will be placed according to the delivery instructions and delivery preferences you set during Checkout.

Set & Manage Deliveries

Schedule a Delivery

Schedule a Delivery

Select your preferred date and time:

 

  1. In Checkout, go to Delivery Options and select Edit Scheduled Delivery Details

  2. Choose an available delivery date and time window

  3. Review your selections and click Save & Continue to confirm

 

Reschedule a Delivery

Reschedule a Delivery

Select one of the following ways to easily update your delivery:

 

  1. Sign into your account and access Order Details from Purchase History. Select Reschedule Delivery to update.

  2. Call Customer Care at 1-800-466-3337 or visit a local store

  3. Pro customers call the Pro Desk at 1-866-333-3551

 

Customize Deliveries for Members

Customize Deliveries for Members

Advanced features for Pro Xtra accounts:

 

  1. Sign into your Pro Xtra account and select the Project tab or Checkout in cart to personalize delivery

  2. Within a Project, set Job Site Preferences that automatically apply to associated project orders

  3. During Checkout, set or update Job Site Preferences and delivery instructions for individual orders

 

Customer Delivery Support

  • Inspect your order for damage upon arrival

  • If damaged, contact Customer Care immediately at 1‑800-466-3337

  • Do not sign the driver's release if items are damaged or incomplete

 

Scheduled Delivery FAQs

Delivery costs vary based on your order size, order total, item dimensions, delivery method and your location. Shipping complexity, oversize or heavy items have fees, ranging from $55 to $79.

You can track your order in real-time by signing into your account and selecting Order Details.

You can typically schedule your delivery for a date and time slot up to two months in advance, giving you full control over your project timeline.

Most scheduled deliveries require a signature upon arrival to ensure your materials are received securely. You can add specific signature requirements or special instructions during the "Review & Continue" step of the checkout process.

Some items ship from different warehouses or The Home Depot stores, so they may arrive in separate shipments.

Currently, orders can only be shipped to a single address. If you need to send products to different job sites or residences, please place a separate order for each unique address.

Contact Us

Customer Care

Customer Care

Call to adjust your delivery window, reschedule your appointment, or track a current order.

 

6 a.m. - 2 a.m. ET, 7 Days a Week

 

1-800-466-3337

Pro Service Desk

Pro Service Desk

Priority support for Pros managing complex job site deliveries and high-volume orders.

 

7 a.m. - 7 p.m. ET, 7 Days a Week

 

1-866-333-3551

Sales

Sales

Get help selecting bulk materials and coordinating large-scale scheduled deliveries.

 

6 a.m. - 2 a.m. ET, 7 Days a Week

 

1-800-466-3337

Schedule Delivery at Your Convenience

The Home Depot is here to deliver your way. With scheduled delivery, you choose a confirmed delivery date and time window that fits your home or jobsite. Plan ahead, line up your crew and keep projects moving without guesswork. From new appliances to building materials, scheduled delivery at The Home Depot helps you coordinate access, tools and people – so you can stay focused on the work.

 

What Is Scheduled Delivery?

Scheduled delivery lets you book a specific delivery day and time window at checkout for eligible items. Instead of waiting for days, you lock in an appointment that matches your schedule. It’s ideal for oversized items, appliances, palletized materials or orders that need placement in a particular area. How it compares to standard shipping: standard shipping offers an estimated arrival range during carrier hours. Scheduled delivery provides a confirmed date and defined window, giving you more certainty for timing, access and staffing.

 

How Scheduled Delivery Works

Getting started is simple. At checkout, look for items marked as eligible for scheduled delivery. Enter your ZIP code to view available dates and windows, then select the appointment that fits your plans. You’ll receive order and appointment confirmations by email or text, plus reminders before delivery day.

Scheduling made easy:

  • Check the product page or checkout for scheduled delivery eligibility

  • Enter your ZIP code to see available windows

  • Choose your date and time, then complete checkout

  • Watch for confirmations and day-of updates

On delivery day, have an adult 18 or older available to sign, provide access and confirm placement. After drop-off, inspect your order and save your confirmation in case you need to reschedule delivery or request support.

 

Benefits for Homes and Jobsites

Convenience: Selecting a window reduces missed deliveries and helps you align drop-off with building access or quiet hours. Project planning: When lumber, drywall, appliances or tools arrive on time, crews stay productive and timelines stay on track. Less waiting: With a set appointment and updates, you can coordinate equipment and team members to handle bulky or heavy items safely.

 

Why Choose Scheduled Delivery with The Home Depot

Reliable, on-time options: The Home Depot works with trusted carriers and specialized delivery teams to provide consistent appointment windows, tracking and reminders. Whether it’s a single appliance or a bulk delivery, you can count on clear communication.

Flexible scheduling: Choose from delivery dates and windows tailored for residences or jobsites. You can reschedule delivery through your order link, subject to availability.

Expert handling: From appliances to palletized materials, trained professionals use the right equipment to move items safely. For eligible appliances, services may include basic hookup, haul-away of old units and packaging removal as shown at checkout.

 

Delivery Alternatives

The Home Depot offers several ways to get your order, so you can choose what fits your timeline and budget. If scheduled delivery does not fit your needs, explore these options and schedule delivery for a future order when you need it.

  • Standard Shipping: Ideal for smaller items with flexible timing. Includes estimated delivery dates, although items may arrive on different days.

  • Expedited Shipping: Suitable for faster arrival on eligible orders, offering shorter transit times for urgent needs.

  • Appliance Delivery & Installation: Best for major appliances, with optional installation and haul-away services where available.

  • Curbside Pickup: Provides a contactless store pickup experience. Order online, get notified when your order is ready and have items brought to your vehicle.

  • In-Store Pickup: Reserve online and pick up inside your local store.