#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(541)812-2400

Store Hours

Mon-Tue:
6:00am - 9:00pm

Wed:
6:00am - 5:00pm

Thu:
Closed

Fri:
6:00am - 9:00pm

Sat:
6:00am - 9:00pm

Sun:
7:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

3500 Spicer Dr Se

Albany, OR 97322

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Car with trunk open and app
Curbside Pickup with The Home Depot App
Order online, check in with the app, and we'll bring the items out to your vehicle.

Customer Store Reviews

  • 4.6 out of 505 reviews
91%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (505)
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Showing 1-30 of 505 reviews
Excellence at it's finest!!
Everyone was helpful and friendly and didn't put me down for me not know what exactly I needed. Thank you to all the associates who helped me that day
by
  • DIY
  • Recommended
Assocoates can and do assist when ever asked and will assist until you have exactly what you need
I am a terrible construction person, and with the help of the store's personnel, I was able to build my own garage. Actually built two garages, a shed for yard tools, a cover for the portable generator, and wiring issues to setup the purchased portable generator
by
  • DIY
  • Recommended
had what i needed
Found what i needed pretty easy had what i needed.
by
    KAF2667 Great help in Albany, or store
    KAF2667 (mills) was very helpful. She gave me info to help me make the right decision on carpet. She also set up the measurement appointment with us. Very great job! Best associate experience I've ever had.
    by
    • Pro
    Fabulous Customer Service in the Paint Department
    If you need paint, Home Depot is the place to go....and Shelby is the Customer Service Clerk to see. She's outstandingly fast, efficient, friendly...I could go on, but you get the idea. Thanks, Shelby, for an amazing job in matching my paint!
    by
    • DIY
    • Recommended
    Had what i needed, one stop shopping. Great for my busy life.
    I asked and received immediate attention for some electrical questions i had. Helped me with my shopping experience.
    by
    • DIY
    • Recommended
    Great overall appearance; plus fast friendly customer service. A1!
    No complaints. Came into the store knowing exactly what I wanted and I only had to ask an Associate one question and this person was very helpful and knowledgable.
    by
    • DIY
    • Recommended
    Everyone is very corteous and informative.
    Worked with a sales representative in kitchen remodeling. He was very knowledgeable and ask all the right questions, some of which I wouldn't have thought to ask. He stayed on top; of contractors to get things moving. Very happy with this individual.
    by
    • DIY
    • Recommended
    good store experience
    THe only thing I know that needs to be worked on is that your employees need to work on their customer service over the phone. Some of your employees give the impression that they can't be bothered
    by
      • Recommended
      Great store, great people!
      Great people, products and service! I shop Home Depot weekly and always find what I need.
      by
      • DIY
      • Recommended
      Fantastic service
      Great service, thank you and keep it up! You're team is great!
      by
      • DIY
      • Recommended
      STORE IS AWESOME
      I WAS GREETED IMMEDIATELY UPON ENTERING STORE AND ASKED BY SEVERAL EMPLOYEES IF I NEEDED HELP. RECEIVED GREAT PRODUCT ADVICE AS WELL AS ASSISTANCE CARRYING OUT MY ITEMS.
      by
      • DIY
      • Recommended
      Gardening area
      I went in to buy some flowers that were advertised in the local newspaper flyer. The flowers were on racks in the garden area outside the store. While cruising the flower aisles, there was a garden hose strung out to water, I am sure, but my cart would not roll over the hose, so I had to lift the cart over the hose......not customer friendly. Got my flowers, now hands will get dirty! Good buys!
      by
        • Recommended
        Bad Experience
        came in to get 2 keys made and had my own blanks for my new storm door lock. When I got home and tried the new keys, neither one worked.... so now I have to go somewhere else and pay for keys since I no longer can use the 2 blanks I originally used......
        by
        • DIY
        • Recommended
        Great store experience
        I was very satisfied and pleased with the two young men that helped me in the garden center. They were very friendly and very helpful. They didn't make me feel rushed or a bother.
        by
        • DIY
        • Recommended
        Flowers
        My biggest pleasure in spring is to visit the plant section at all Home Depot stores, especially Albany.. Most plants we buy survive and thrive; that's a bonus. We love the andromeda plants that we just bought. We always recommend the store to friends.
        by
        • DIY
        • Recommended
        Excellent service
        My experience was a great one, but every visit it!
        by
          • Recommended
          second home
          associates are helpful when I have questions and help take things to car.
          by
          • DIY
          • Recommended
          Great staff, always helpful.
          As always, staff was helpful and cheerful and we were able to find the item we needed with little effort.
          by
          • DIY
          • Recommended
          great experience, helpful people
          Love the app! Let's u compare items and see if it's in stock. Love my new stove, very satisfied
          by
          • DIY
          • Recommended
          Solid service !
          Darn good service by very nice folks ! I always get top notch service at the Home Depot !
          by
          • DIY
          • Recommended
          Fantastic Associates!
          Got the lawn mower we were looking for very quickly. Knowledgeable associate James Adam was super to work with. Our associate for check out also very helpful. Will be back. And we live in Salem!
          by
          • Recommended
          Awesome Associates
          Genuinely helpful associates that coped well with my indecision on which outdoor gas grill to purchase.
          by
            • Recommended
            Super Helpful Staff!
            As I walk in, every associate either says "Good morning" or "Hello! Can I help you find anything?" So wonderful! I needed help getting something from the storage on top so I asked the nearest associate, who turned out to me a cashier, and within a minute, there was an associate there to assist! My checkout was super fast and the cashier on hand (Erin, Emily? I don't remember. Young girl... anyways) was super helpful as one item wouldn't scan! Definitely coming back for my next project!
            by
            • DIY
            • Recommended
            Friendly Place to Buy Flowers
            I love to buy my flowers at the Home Depot in Albany. The store associates are always friendly and willing to answer my questions and they have a great selection of healthy plants!
            by
            • DIY
            • Recommended
            New Home Purchase & Buying Appliances
            We recently purchased a home & went to the Home Depot (Albany) to purchase some home goods we needed since we are new home owners. We spent some time researching both Washer & Dryer Units & also Lawn Mowers online via the Home Depot website. The website is very user friendly & easy to find things. There are also added features like "DIY" on their website which I find very helpful. We had narrowed our Washer/Dryer search down & went to the store to purchase the items. The gentleman that assisted us was very helpful & had some useful insight on determining between the 2 brands we had chosen. He ordered the units & we were very impressed that it was only Wednesday & we would be able to have them delivered on Saturday (3 days). We also were able to find the mower we needed & take it home with us that day. Overall we are satisfied with the continuance of great customer service & knowledge we receive in going to the Albany Home Depot. I would recommend to anyone & will return as a customer.
            by
            • DIY
            • Recommended
            clean store, rude associate
            Store was very clean, found all the things on my list, associate who helped us was rude and distracted with another associate.
            by
            • DIY
            • Recommended
            Great
            Kathryn in windows was awesome. She was able to answer all of our questions and assist us with special order on Windows. As we were living a man was by the contractor area and we had another question. He was able to find what we were looking for online, sent us in the wrong direction and was completely wrong about the product being in store.
            by
            • Recommended
            Absoloutely no help
            purchased an attic fan I called before I arrived, the store employee confirmed there were automatic shutters to go with the fan. After searching all over the store and contacting customer service and they send someone over to assist the employee informed me he didn't work in that department and did not know where it was. But he did ask if there was anything else he could help me with. He didn't help in the first place.
            by
            • Pro
            Great store.
            The Store was busy but was able to get someone to help right away and my cashier was very friendly.
            by
            • DIY
            • Recommended
            Showing 1-30 of 505 reviews

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