Reviews for Auburn #8597

There are more helpers at Auburn Home Depot now so we can find a helper sooner and not have to walk so far as in the past. (My life partner is handicapped, and he gets real sick if he walks too far.) Hallelujah

Excellent product, not advertised though because it is their cheaper model. Dbh 50. The 800 Dbh 42, third rack, and Smart. Couldn’t justify the extra $600. Some people just like a good ol simple dishwasher that does the job and doesn’t cost over $1000. Ty

Bathroom remodeling stuff

I had a very horrible experience in the flooring section with an employee named Angel. This man was hostile and arrogant. When I brought it to his attention the situation just got worse. No apology no effort to make it better. I came in with a piece of flooring and began to ask a question and he interrupted me stating something that was not relevant. I told him so and told him to wait until I finished. He then began to argue and it got out of hand. Fortunately there was another employee that was able to help and she was very nice and listened to my needs. Her name was Khristina. She saw the entire incident. I think Angel's attitude is the worst I have ever encountered. If he is that arrogant and defiant with a senior citizen, than he shouldnt be working there. I have usually had very good service in your store but that employee needs to go. It wont stop me from shopping at this location, but the $2000 of flooring I was going to buy will go to another location. Hats off to Khristina Onorato for her service.

My purchase included 12 ea of one item giving me a quantity discount of $9.60 (item#051115165917). I then presented my $15.00 coupon and when it is applied the quantity discount is eliminated. Told this is stacking or I could just make two separate purchases and split my purchase into two purchases. Play games. Long story short is a coupon on even a veteran discount is eliminated by a coupon !!!

Just a ghetto feeling store. From the dude always trying to sell me strawberries off the back of his truck to Loss Prevention acting like your third shadow. LP is very obvious and not slick about what theyre doing and it makes the shopping feel extremely uncomfortable.

The parking area is a mess. Nobody follows any rules. None of the staff care. Good luck.

Get checkers back at registers. I hate self checkout

This store has everything in stock and if not can be ordered on line /delivered to your jobsite. Good job Home Depot

I can't say enough about Fred in Customer Service. He was very patient with me with regards to the problem I had with a dishwasher that was delivered to the wrong address. And the employee in the appliance department who wrote up the second order, walked me to Fred in Customer Service and made sure my credit was taken care of, and also was exceptional with her level of customer service. I feel terrible that I don't remember her name. Amazing employee as is Fred.

In my experience of many years of Home Depot shopping, the Auburn store seems kind of small and does not seem to carry as many items as other HD stores. A few times I have had to visit a local hardware or plumbing store to get all parts that I needed.

Hadn’t been to the most local THD in a couple months. Couldn’t believe the prices of things. Used to be my go to place for garden/nursery items, but couldn’t afford any plants there. I would not expect the tariffs to affect that. Other hard goods have also gone up significantly.

The person helping in paint went above and beyond to help me find a taupe shade.

The absolute worst thing we ever did. We would like our money back. just waiting months for our door.

When the Auburn H.D. first opened all the staff were very helpful. Then after about a Tyler and until recently the staff acted like you were a a bother to help. Now the past few times the staff have changed their tune and are helpful and engaging. A welcome change to previous times. Good job!

...but zero customer service. It's been that way for years. They don't feel like they have to be nice to a captive audience of customers. If they think you moved here from the Bay Area, look out. I shop there only because I need stuff and it's easier than driving to civilization where people behave with a civilized customer service attitude.

Was told by employee "if you don't see it on the shelves, we don't have it. Deal with it or go somewhere else, we don't need your business"

Had to come in due to getting the wrong bolts, associates there helped me out in returning and getting the correct bolts.

I had sched three times for some one to come measure my flooring. No one ever showed. I took time off work. Finally I had some one come out, not friendly and I was told I'd get a quote. Never happened.

All the clerks and employees I encountered during my transaction were very kind and cordial

If you are buying plants, this is the store to go to. They always look good, not half dead like the other stores.

It took 45 minutes and four intercom pages before anyone assisted us. Despite there being three desks in the flooring department, no employees were present. Two staff members walked by without acknowledging us, and several other customers left out of frustration. The employee who eventually helped us was courteous and helpful, but the overall experience was disappointing due to the lack of staff presence and attentiveness.

Would like to pick up dishwasher to avoid delivery fee, nope delivery only

She steered us toward exactly what we needed .

Very pleased in the selection of our new washer. Salesperson Enoch was very helpful and finding a washer that fits our needs and the space where it was to be placed.

I bought a refrigerator there for a party I was throwing for my daughters' graduation. It was guaranteed to be delivered on Friday the 16th. The party was on the 17th. On Friday I was told it would be delivered on the 17. On the 17th I was told it would be delivered on the 20th. As bad as this has been for me, I'm not surprised. Home Depot continues to be the worse shopping experience I have ever had to put up with. I'm burning my Home Depot card, so I never make this mistake again.

Fred was excellent. From my first call, to purchasing the product, to even helping me load my truck.

Picked up shelves I purchased online and shopped in nursery. Terrible service, no offers to help, and no knowledgeable staff.

Because the staff offered help, it turned an hour trip to the store into 20 mins. I’m training myself now to seek them out on future visits to save time and keep frustration level low. :) Love the extensive garden area. An added bonus to the Auburn store is the food truck by the main exit door.

Michael was the employee in Auburn that helped me with my return and directed me to the product I was looking for.