Reviews for Auburn #2024

The associate was eager to assist. The paint she recommended was exactly what we were looking for. She even provided the paint color choices and looked up a color not on the brochure (and we bought that special color that I love...thanks to her!). I am very happy with our paint choice and I know it's good quality paint...which brings me to my next point...the sale that day was great. We always use quality materials but I really appreciate getting a good deal too! Overall this was the best shopping trip in a long time. We got in...found what we needed...the associate mixed our colors in a timely and efficient manner and we didn't wait in checkout either! My kind of shopping!

I did not really need help from an associate, but one showed up and explained the products to me so I could make a wise purchase. Very friendly associates and cashiers! They honored a lower price from Walmart for something else I purchased at Home Depot. Did not expect that... nice surprise for me! I will continue to shop here...

Went in to buy Behr Deckover that I saw advertised on TV. Was greeted at the door and told where to find the product. Sales Lady at the Paint Area was very helpful and took care of me promptly. Checked out a t self checkout and was helped there by a friendly cashier.

I easily found everything I was looking for and some things i wasn't.

The store was clean and I found eveything I needed. The timeliness for assistance at checkout and for help with loading my purchases was great also. My problem was the older gentleman that was asked to "Help" me wasn't much help. He could barely lift the bags of rocks and when he dropped them he asked me to pick them up. I might have even been a little happier if he would have been gracious enough to say "thank you" (because I helped him more than he helped me) or "have a nice day" or "sorry I couldn't help more". Anything would have been better than ignoring there was dissatisfaction on my part. Also there was an attendant at the register who witnessed the scenario and another worker who was walking through as it all happened...and no one offered to pitch in. I myself am administrative staff...I hire and fire. I firmly believe in Equal Opportunity. Please however consider where staff are placed...it would benefit them and your customers. This man trying to lift bags of rocks was a work related injury just waiting to happen. Please remind your staff that it's ok to pitch in when needed. I don't normally complain about much but I was already tired from laying my 1st 12 bags of rock and went back to your store for another 18. My daughter and I even loaded them onto our cart...I just wanted a little help loading them in the truck! I've had to wait for help before but never had the help be unprepared for what needed to be done!

Helpful associates. Available to meet your every need.

not enough repair parts available for Echo trimmers, isles had to many ladders and carts in the way.

Always a very friendly place to shop. It is my favorite store

Ran in to grab some treated material. It's always fast and easy.

I have been going to this store ever since it opened up. I must say that the one thing that there is plenty of inside this store is customer service. In a normal trip I would say at least 3 employees will check to see that I am locating everything that I need. I even get help at the self check out. Nice work everyone!!

The store was clean, very bright, well organized and the staff very friendly.

Cashier is always friendly . This store deffinaltly needs to have more help in lumber to help customers load. Cashier called several times for load help. No one responded at all ! I have bum arm and had to struggle to load. Next time I will return merchandise..Not first time this has happened to me

Lumber department very organized, sizes labeled & priced clearly in view. Made finding multiple sizes of lumber very easy. Great experience

The first employee greeted me with a cart, the second immediately asked if I needed help and the person in the paint department was amazing in knowledge and being helpful and patient. We live exactly half way between this Home Depot and another one. I like both but Auburn is the best.

I appreciate our Auburn Home Depot Associates. They are always so friendly, eager to assist and if they don't know the answer, they seek it out. Their customer service training must be well done, because it is across the board with all their employees. Thanks Auburn Home Depot you have been my friend for many a home or church projects.

It was so nice to get information on the phone , we did try to phone Menards for the same information but could get no one to answer. So you got our business.

The store was very clean and well stocked with easy to find pricing

Always a pleasure to shop at this store. The availability of helpful associates is nearly overwhelming there so many willing to help. Great folks, great store.

I had a special order of paint that unfortunately didn't make the weekly truck. These kinds of issues occur at any and every store in the country, no matter if its home depot or any other retail store. However the level of service that I received from the paint department at the Auburn store was nothing like most stores. They were very apologetic and helpful in getting the order in and making sure I was agreeable in how they were handling the issue. Wonderful Staff...I'll be back to the Auburn IN. store!!! Great small town courtesy!!!!

flowers were beautiful, healthy looking and reasonably priced--I'll shop there next year!!!!

The Home Depot in Auburn is wonderful! During Memorial Day weekend the store served free hot dogs, chips and water. I am glad this store is in our community. They are good to their employees and show their appreciation by providing them with food on special occasions, awards for working hard, etc. They always have items I need for home and outdoor projects and at great prices comparable to Walmart but with much better quality. The store manager is very knowledgeable of where items are located and what items are needed for home projects. He also remembers names of customers who are part of the local community. He is hard working, friendly, and his associates are eager to help. When going to the garden center there is always someone available to help you load your vehicle. I love this store!

I have always loved this store...and have always had the help I needed to find the items I'm looking for...the people some to be more like family...and recognize you when you return...this I love!

The store had to many ladders and carts blocking the merchandise, this was throughout the store. Associates are available and helpful.

The store was very clean and the associate in the blind department was very helpful

The Cashier was ready to help and she was ever so SWEET! I wish I would have caught her name to put here!!

This store is always so helpful. Their associates are always available to help and willing to help. I go to this Home Depot many times in a month and I am always greeted nicely. The store keeps the shelves stocked with the items I need. Great store!

Associates were so helpful and made this renovation much easier!!

Had a very large paint order at the Auburn, IN store today and Pat in the paint department was extremely polite, friendly, and professional in mixing the paint. It took almost 2 hours due to the number of differnt paints this large job required. It's so refreshing to work with people who smile as they do a great job, even when they are busy. Thank you!

Store was extremely clean and the associate that helped me really loved what she was doing. Thanks Home Depot! Get Er Done, should be your motto.

Very friendly store Associates! Three different associates greeted me today while in the store. Everyone is always very helpful.