Bloomfield,CT #6228

The store itself always been great. Management helps out when needed. The one person that this store should do without is Olivia. She obviously does not care about her job nor does she care about helping others.

We bought a sump pump there yesterday that did not work. They refused an exchange for a working one the next day (today), with receipt, in the most hostile and rude manner I have experienced in a while. We will not be shopping there again

I feel like every time Im in the store , I’m being racially profiled . What amazes me it’s by my own kind . Today I went into the store with a family member , an older woman in the home improvement station (windows , patios , exterior ) stopped and asked us if we need help . We told her we were fine , because we knew exactly what we were looking for and where to find it . She said okay & as we continued to walk she asked us “ Are you guys staying out of trouble ?” And my brother and we’re very confused as what she meant by that and how she even thought that was an appropriate thing to say to us . Like what exactly within that 1 minute interaction gave her enough information for her to even formulate such a sentence to us . We do not know this woman or ever spoken to her before . I just felt it was very inappropriate . To make things even more uncomfortable , we went to “self check out “ & the attendant their self volunteered to check out our items for us as though we didn’t know how to or something . What didn’t make sense was that there was other people in the self check out area that were all checking out their own merchandise without supervision. I’m standing there wondering why is it that I’m being assisted with out my request, it made no sense . This isn’t the first time this has occurred where I’m not the one checking out my own merchandise while others continue to self scan there own items. There needs to be some kind of dialogue had . I’m pretty sure there are people who come to this establishment and steal but I’m not one of them . This experience made me feel as though I was a criminal whether or not it was intended to do so . If you look at my shopping history on my account you can seen that I’ve purchase numerous amount of items from this place . If I choose to spend my dollar I should at least be able to do so in a place that has more of a welcoming environment . I refuse to experience what occurred today ever again , especially when I’m paying for products , this isn’t an experience that I would ever choose to pay for again

Andre at Bloomfield HD went above and beyond in helping me with bags of tops soil and rocks! Didn’t even have to ask he just knew and anticipated my needs!! He has the customer service excellence down to a natural science!!! Check him out!

I try to stay away from Home Depot‘s but the one in Bloomfield takes the cake worst customer service I’ve ever seen. The employee in the tool department had a really bad attitude. I let it go because I was stuck but I never go to Home Depot‘s for this reason. I can’t imagine how they are still in business.

Customer service in every dept is not very inviting at this store for years

Marva is excellent, went above and beyond my expectations.

Staff are available at all times to assist in any way they can. Very knowledgeable in the departments they work. Great people and customer service. The cashier MARK is very friendly and polite. Rare to see these days!!!!

thanks to andre and tinika they seen i got to the store they been helpfull and take care us.thanks for ur time.and made us feel welcome.

The door specialist I worked with did not listen well, interrupted me, and totally talked over me. Too scripted , not attending to the job's actual requirements.