Reviews for Brenham #8518

Always helpful staff

Very poor service the stock is not up to date they charge you for items that they say they have and then turn around and refund of money which takes several days to get back

This store has the most amazing associates and the selections are thorough! I love this place!

Needed a new freezer and told them what I wanted she looked on line and I found it.Stephanie was very helpful got it taken care of.

We had several salespeople ask us if we needed help but when it came to checking out we ask 2 cashier’s to get us some help loading a toilet. No one ever came.

It would be nice for this store to carry the garage I needed instead of having to find them at a far away store which carried a delivery fee on top of the door price which is always a bad situation. I would prefer to buy my products from a store I currently shop at instead of having to get item of need delivered for an additional fee.

I have shopped at Home Depot on man occasions. Almost all of the time, I am able locate what I want without help, but when I do, I usually find someone who is knowledgeable enough to guide me. Lately, many of the employs seem not too knowledgeable about products or what to do with situations of an home owner. Nice but just not capable.

Very poor service from these guys

Went to garden shop and was appalled at the plants that obviously had not been watered in days!! So disappointed. How does Home Depot justify this kind of waste.Are we paying higher prices because plants are not taken care of and are just thrown out?

Great staff and easy returns. Very friendly and helpful.

Very pleased with service.

Almost walked out with the wrong part. Employee walked buy and saw I had the wrong part. Saved me a return trip.

Lazy employees and not knowledgeable of products

Great customer service, the store is always clean and organized. Most everything is easy to find. If not there is plenty of employees there to help. Thank you Brenham Home Depot!

This store everyone always willing to help, especially at the Pro Desk!

Need ti have more employees. There were only a few employees there. However the ones that were there was very helpful and nolegible.

Recently purchased a LG Microwave after narrowing it down online. Helpful staff.

I love that Brenham has a Home Depot but I hate that I can never find what I’m looking for. Sure it’s easy to order (now that I have the app), but when your time is limited to finishing a project because or work, it doesn’t help. Can be so frustrating!

I WAS NOT SURE WHAT I NEEDED BUT ASKED REP AND CAME BACK TO THE FARM WITH JUST THE RIGHT BIT TO DRILL OUT CORNER POST

I really appreciate the store and their management as they helped me resolve an issue with compassion and professionalism that I was pleasantly surprised with. While I have been a loyal customer for many years it’s wonderful to see the staff go the extra mile to help a customer. Thanks for the associates training that ensures customer satisfaction.

Several staff members offered to help and actively pitched in to make sure I got the best box in the store. They were personable and efficient leaving me with nothing to complain about

I recently visited the Brenham location and noticed this store must be under new management. I have never been in a location where the employees actually offer help and say hello when you enter the store. Keep it up Brenham! Be a model for other locations.

This Home Depot run the skeleton crew as often as possible, even on Saturdays. The only cashiers that do work are the ones that are trying to keep the self check out Station going. No cashiers anywhere. Help/ service from the Pro desk is very Uncooperative when asking for assistance. Store for small purchases, difficulty get anything out of the cages and as stated very short staffed.

One of your employees, Keneisha (spell?) as just mentioned in the previous review, one night helped me to obtain a fan after looking all over the store just before closing time. I was in dire need as my AC had gone out; turns out it was located almost 20' off the floor stored at the top of one of your shelves. She performed the find with a smile on her place and went the extra mile to locate one for me!.

Alexis and Jacob get our rate of approval for being so helpful and considerate. Thanks for your help!!

I love that I can shop at Home Depot for not only my needs but the needs of my kids. I was shopping for home repair items and my kids were shopping for mechanical tools. One stop and we all got what we needed.

The employees went above and beyond to help me with my purchases

I was a clean store and friendly faces check out super fast can’t see anymore about Home Depot. Just a fun place to go to when I need something

Good Prices and financing is the ONLY reason I shop at HD. stating again my last experience on 8/11/24: The checkout clerk was great but she was the only clerk for 3 regular checkouts and 4 self checkouts! There were 4 young men working in lumber (rather standing around talking) that saw me loading $400 of lumber by myself and didn't ask if I needed help!!! I'm 70 years old btw!

The last time I bought something from Home Depot I bought it at the store and they delivered it when they said they would and everything was perfect