Butler #4139

Great customer service. Also great people all around. All of yinz be safe. And Thank You for your service to us. Go Steelers

run by inept personnel. Disabled Vet had to wait 26 minutes!! to get his change back due to cashier's error. NO APOLOGY given,RUDE manager. Checkouts are usually OK, until they have a slight problem, then they are extremely slow and not courteous. Not one of the better western PA stores, in fact, the worst! that I have been to. Get some proper & professional staff! Not the first time this has happened. Ohio, New Castle & Pittsburgh have courteous employees. Butler Home Depot has some real socially challenged cashiers & managers. Not all, but some that should be shown the door! Unfortunately Butler is the closest for me.

Friendly staff always willing to help

The employees at Home Depot (Butler) are always helpful at this store for your needs and have gone out of their way to keep me very satisfied on several occasions as well to keep my loyalty that was switched over 7 years ago from the store right next to them LOL

I visited the store on Saturday, 4/4/20 to pick up a few items. We approached and were informed that they were limiting the amount of customers into the store to 100 and the current amount was 99, since I was with my husband we stated we would wait for another person to leave then we could enter. At this point another customer walked up and spoke to the associate at which point the associate let the customer in. We continued to wait and the associate told us that someone had left and he could let 1 of us in and we offered to wait for another person to leave, since we were the only ones in line. At this point another person approached and the associate let them directly in. We questioned why the associate wasn't having customers stand in line and wait and he said that the customer census was 99 and therefore he could let one person in. So we continued to wait. After a few minutes 2 more customers approached, as single individuals, and walked up to the doors and the associate let them in directly without informing either of them that they had to stand in line. When we confronted the associate about this he informed us that at that point 2 customers had exited the store and so he was able to let 2 customers in. We attempted to explain to the associate that it should have been our turn since we were standing in line but he did not seem to comprehend as he was explaining that it was 2 individuals that left the store and so he could let 2 individuals into the store. Needless to say that we did wait a bit longer and was finally able to enter the store to complete our purchase and that prior to this incident I shopped very frequently at this store but now I feel as though I never ever want to go back. I understand our need to maintain social distancing in these times as I am a nurse and have a great understanding of Covid-19, some of it firsthand, but I do not understand this associates thought processes.

Over crowded, no one is wearing masks. Employees are just standing around, they have a senior citizen checking every single receipt at the door with bare hands. Employee came right up to me in the parking lot to take my cart. This is a serious situation and they should be better taking care of their employees and being respectful of the general public, some of us have no choice but to go there in order to keep making a living.

every thing that was needed was available

The employees there were fantastic. My husband and I asked for sawdust for a craft project and both Mitch and Matthew A. helped bag some for us for free. They went above and beyond and were so polite and friendly. We’ll definitely continue shopping at this store.