Reviews for Chardon #8981

This store in Chardon, OH is always clean and well stocked. Their staff is always ready to help and the cashiers always have a smile!

Before and as you walk in the store, there are signs saying that masks are required. I stood in line to return an item and the lady in front of me was not wearing a mask. She was waited on and I had the same clerk as her for my return. I asked the clerk why she took care of that person. Her response was we do not want confrontation. So rather than trying to keep everyone safe, this store will post all kinds of signs requiring a mask, but will do nothing about the ones who do not comply. All it takes is to say: I am sorry, but we will not serve you or check you out without a mask, for the safety of all of us. I blame the store management for this safety lapse. It almost seems that Home Depot is more concerned with the sale than the safety of all of us.

Very clean and friendly people to help you in alevery nice at the register.

Good location, close to home, good layout of store, well organized, friendly workers

The Chardon store is always a pleasant place to visit. All of the staff are friendly and helpful and go above to not just point at an aisle but take you to the product that you are looking for. In addition, I really appreciate the Veteran parking spot.

Store personnel have been very helpful in multiple situations to ensure I am a satisfied customer.

Great store, friendly employees, very helpful!

The staff here is amazing! Truly what you want when looking for help with your next product. Tony M. in the Lumber Dept went above and beyond to help and saved my day! I can't say enough good things about my experience.

When I had called the store to check availability there were very nice clerks on the phone who answered promptly and who tried to resolve the issue at hand. I was not left on hold very long and they were professional as well as courteous. Upon arriving to pick up my product, I was greeted by a young man who was being trained. Both him and the trainer were very helpful. I would have liked help out to my vehicle with my purchase as I am handicapped but made it ok.

Employees are super nice and went out of their way to help make my vision a reality. Also my visit was super quick! Not sure if it was because of corona but I didn’t feel like I was wandering around for hours. :)

We make many trips each month and spend a good amount of money here. Every experience is great for us. John in plumbing, Sherry at register are just a couple of the amazing employees Chardon has!

I love this store and typically I have pleasant experiences. Lately, the amount of rude employees is shocking! I only ever see one person who seems to be the head cashier that ever smiles or makes a customer feel welcome. In my most recent experience, I walked in and two young ladies at the cash register made a rude remark about me. I should have told their supervisor and walked out without a single purchase. I was so offended that I had to hear that having barely stepping into the store. Very unpleasant experience.

Amanda (store manager) is a super star. She's able to solve problems when there seems to be no reasonable answer. If all employees everywhere were like her, shopping would be a great adventure. THANKS AMANDA!!!!!

Very clean very helpful always love shopping the chardon home depot keep it up

It was the first time we were out of the house since Covid 19 which made the experience very fun. We needed a new refrigerator and saw on line that you were having a sale on Samsung. We ended up buying it there because of the salesperson's helpfulness and the great price. Thanks for all the protection you had available.

Every time I'm in the store Marie goes above and beyond the call of duty. :)

This Store is handling the corona 19 times Very well every cart is cleaned for the Customers Safety. the Check out is as speedy and safe THANK YOU HOMEPOT.

I live about the same distance from your Mentor store and Chardon store. I live in Mentor so try to support the local stores. However I will keep going to the Chardon location always. Jeff who just started working at the store a week ago to the young man who also stepped up to help Jeff find additional item we wanted to purchase. Victoria who rang me out and was so friendly and kind when I could not find my credit card right away. Even your manager was super nice and helpful. Great group of people keep up the work and thank you!

This is our neighborhood store. The staff is always approachable, friendly, and best of all well-trained and knowledgeable.

Store is kept up well stocked And during this time with this virus seems like Home Depot has done everything they can to keep us safe

This store and all your stores I’ve never had an issue. Your employees have always helped. And in this pandemic times felt safe kept minimum the people in the store constantly reminding people to stay 6 feet apart. Good job Home Depot

Initially, we were not happy with the store. We had a company that home depot told us to use to measure for our new stove. We were not convinced that this person knew what he was doing. We waited a week for someone from Home Depot to let us know how much the installation and removal was going to cost. We were told to come into the store to put in our order. We were met with an associate and a manager who were not helpful or apologetic to our needs. In the end, we did get help and we were happy to have Elizabeth as our guide! She was extremely friendly and helpful and made the experience much better!

The store is in a convenient location. If you have to make a return be prepared to bring your lunch or dinner though.

The clerk was very helpful and attempted to help me use my discount for my purchase.

Always meet my expectations!

The people who work at Home Depot in Chardon are never too busy to help you. They will take you to the spot you are looking for, carry items, whatever you ask they will try to do.

The associates are always friendly, knowledgeable and engaging.

I love my chardon home depot everyone is educated on the products and usage, and friendly.

Clean and neat I will shop hear again

It is hit or miss if you will get a helpful associate here. The most helpful are in paint and plumbing. Else wise you are better off accepting the fact you will be ignored or treated rudely.