Reviews for Collinsville #6961

Everyone was so helpful finding the things we needed. Thank you.

This particular store is always clean and the staff is professional. I am a weekly customer if not more often. My wife even likes visiting this particular Home Depot. The staff is always easy to find and seem to be very knowledgeable. I'm going to go the extra mile to say that I have witnessed customers who were impatient and actually disrespectful on two occasions and the staff was still professional and courteous. Dealing with the general public can be difficult and I think the staff here goes above and beyond.

I like this store because it has more variety over the floor department.

I recently went to the Ofallon IL location and was treated horrible. I went to the Collinsville location and could not ask for better service from Brittney one of the managers. She went out of her way to help resolve the issue. Brittney should have her own store as she know how to treat customers. Thank you.

Austin - Thank you for taking the time to help me find the right porch columns for the right job. Thank you for having every thing ready and loaded up for me before I even pulled up to the front door.

the store was clean and employees very helpful.

The pro desk is extremely helpful, fast and curteous. I do not have to wait. I have had to come back later to some of the other stores.

There was 1 checkout open with a long line. So went to the self checkout which the lady overlooking that was very unfriendly & did not explain or give me the paperwork for the extended warranty I purchased. Between her & the stockboy who helped look for my ringer, neither seemed like they wanted to be bothered. I will not be going back to that store.

In general This is a very good to shop. The ProDesk experience was the Best of the Best.

Good products and great service. Knowledgeable employees.

always have a pleasant experience throughout the store

some of the best employees ever

excellant customer service

i shpo there all the time , much better than the other stores in the area

I never tire of browsing my Home Depot!!! Believe it or not, i can get most of my hobby/craft/gardening/fun stuff right here!!!

I am very satisfied with the service i received but would appreciate seeing more cashiers.

Employees at this store are so helpful you won't believe it. The employee that helped me even looked up information about the product I wanted that was not on the outside of the box. The cashier even carried my purchase out to my car and loaded it for me as it was quite heavy. Very friendly people. Even while I waited for the employee to take down my purchase from the high shelf, another employee asked if I needed help. That says a lot about employees because sometimes at other facilities you cannot find anyone to help you.

professional and friendly service. clean and orderly

My company opened a new branch in Madison IL. I have shopped at many home depot stores and I appreciate the personal attention that PATTY in pro provides me with. This time, I purchased furnace filters (along with other things) and I had a "fancier" kind than what I needed. She made a recommendation of a cheaper one that met my needs and this allowed me to buy more filters to keep on hand. Such a huge help and wealth of knowledge. This is probably the 4th visit she has helped me recently.

Friendly and helpful

ALL TIME GOOD EXPERIENCE

Products easy to find. Employees in paint department exceptional.

HD has really stepped up their game in the customer service department. Always have fair prices. A hammer here or there is just a hammer. But when someone helps to make the correct selection is the difference

Excellent customer service.

The store is really about the customer service they provide glad I live near location. I also don't know what I would do without the great support I have received from Lola in kitchen and bathroom area.

Good experience

The store is always clean. The employees are always approachable and helpful. Love coming here.

Great visit! Patty Rocks! Thank you for great service and being a true professional! The world needs more like you!

The store is always clean and friendly and helpful.

I recommend the Collinsville Home Depot store because i feel comfortable there because i know several of the employees. I feel the Collinsville Home Depot store is a little better than the rest probably for this one reason.