Reviews for Covington #4737

In addition to the lack of assistance from employees on the floor the overall attitude of the folks on the floor is often very bad. I have on occassions simply said hello and had someone glare at me and keep walking. This is an individual I conversed with in the store on a couple occassions before and there wasn't any tension when we talked so i was kind of bewildered by that behaviour. It occurs too frequently to not be noticed by managers or leads . We ordered wood for a fence and my neighbor said it would be ready on a specific date by 7am. I asked if he called and he said no. I told him to call and check before heading to the store. We went to the store together instead and they told him it wasn't ready. They said it would be ready in a couple more hours. Then it would be the next day. Then they weren't sure when it would be ready and said they would call. Waited 2 more full days before we started pulling the orders ourselves. Recently I ordered a vinyl floor cover for my trailer. This arrived two days late. Since I was unable to pickup the order I had to go pickup a vehicle in my new trailer that unbeknownst to me leaked gas. I ordered this cover to specifically protect my trailer from those types of issues and scheduled around delivery adding a one day cushion. When working on a recent project I had to purchase electrical fittings. Pray you don't have to wait on assistance because some of the folks at this store are standoffish and not helpful at all. Don't get me wrong customer service is always friendly and apologetic but it's really just placating you. If it was sincere there would be change. If someone slapped your face and you complained and recieved an apology you might shrug it off. Then if they slapped you again and you received a super sweet apology you would definitelty not feel very reassured. However when they slapped you again you would already know any apology wouldn't be at all sincere. Really i just believe Home Depot is a a company that values iney but could careless about how they treat you to get it.

I was looking for glue down carpet squares, but could not find them. I asked a HD guy working on another aisle for help. He found them blocked behind a display rack and brought out a box for me. As a result, the QR code for my military ID would not work. But, the cashier looked up my cell number and verified my military stays and was granted a 10% discount for my purchase. Also, wifi at this store is weak.

Home depot has what you need for your project big or small great friendly customer service.

Customer service by Bonnie Nicolas and the store manager Lyle was amazing will return back, just simply because of them

The employers were so helpful finding me the products I was looking for and gave great recommendations

Best customer service!!! KONNIE was soo helpful and took really good care of us. She was so polite and it was fun talking to her. HOME DEPORT please hire ppl like her!!!!

I’ve done business with this store for 13 years, and it is truly a “community geared store”.

She assisted with my exchange, was knowledgeable and friendly and came up with a solution that was win win! The staff here is great!

I always come here people are great here always know what I need, and get really involved and help my projects become successful. Thanks Ian

Ian was super helpful

brought to each aisle to find the product and helped to bring the items to the front for check out.

Always love this store. The location and staff are excellent! Super friendly store! Thank you all, especially Ivan's 5 customer services.

I like this location because it is so close and convenient. Makes home projects so much quicker.

BAILEY B WAS KIND AND HELPFUL FINDING THE EXACT THING I WAS IN THE STORE FOR. #4737- BAILEY B

Store manager Nick and Melissa T are Rick stars Took a bad situation and made it right while being understanding, patient, professional and kind! Thank you all for a job Well done!!

While the employees are great, I don’t believe the management knows how to manage. The employees are frustrated with the management and this store has changed in the past couple of years as far as product on the shelf such as not carrying a product or being out of a certain size, etc. Also, if you want anything big in the garden center, you will have to go halfway across the parking lot to get a flatbed. I have even spoken to management about it and was assured that they would do better, but nothing has changed in the last several trips that I have been there. This just shows me that management at this store doesn’t really care about the customer.

I bought a vanity 3 weeks ago and it was to be at the store on August 29 now it is the 31st and it is still stuck in Salem Ore.

Laura helped us in the register, and she informed us about some changes. Thank you Laura, great job

I'm not a real fan of self checkout, especially when you have to look up items that don't have a UPC code. Tommie was there to help us check out. This gentleman is amazing! He told us he was 80 years old and yet he was as energetic and youthful as any of his coworkers. Great and happy experience. How about an employee of the month bonus for this guy? I'll chip in.

Jeff and Bobby helped me out above and beyond what they were warranted to due and it felt awesome to truly be take care of as a customer.

Store is severely understaffed resulting in bad customer service, disorganized sections, and opened packaging missing parts. Stay away and save your time.

Great store and Helpful Employees

This store is located in a "dead zone" for cellphone service, which makes it nearly impossible to look things up on your phone while shopping there, or even to make phone calls. This is a problem because often when shopping at a hardware store you need to verify the size of various tools/hardware you need while you're there.

Kyle was probably THE most helpful and friendly home improvement employee I've ever interacted with, including the two local places I use. He approached me and asked if I needed help. He quickly helped me grab stock from an overhead bay. He taught me all about different brands of electric (cordless) tools, specifically mentioning company strategies! He instantly found me boxes of two different nails I brought in from home. Super friendly guy and super helpful. The 10% military discount on every purchase is outstanding.

Employees are helpful, specially Bobby from the garden area.

I couldn’t finished my project with the help of Joey. He is so kind and friendly.

I was needing assistance with a product for my weed eater. I didn’t have to wait long after having someone called to help me when Easton showed up. Smiling n cheerful he greeted me and listened to what I needed. He did his best to provide Correct information and was honest with his knowledge of the product. I feel very comfortable with what I decided to buy from Easton help. I don’t know if he’s a lead or supervisor In my opinion management would be maken a mistake if they didn’t consider Easton for such a position I really enjoyed my experience today because of him

Behr Ceiling Paint was defective. Caused us much grief. We had to sand the entire ceiling to remove the bad paint and start over. Paint department employee was rude and insensitive.

I work for a very large Seattle area construction company and have a company card. I’m required to submit receipts for tax audit purposes. If I don’t turn one in, it comes out of my paycheck. I lost two Home Depot receipts last week, for almost $400 combined, so I was going to have to go to each of the two stores to get them. These stores are on the opposite ends of the Seattle area, where traffic is horrific. This would have been a 3-4 trip, minimum, and not the way to spend a weekend day. I was shopping at the Covington store and as I was checking out, I figured I’d ask if they could print my receipts, despite being a different store. The guy at customer service called a manager, Ian. When I told Ian what I wanted, he said he didn’t know how to do that, but he would try. What a CHAMP! It would have been SO easy to just say, “oh, sorry, I can’t do that.” I would not have known. It wouldn’t have made me mad at him or Home Depot. But he didn’t. He spent the time to figure out how to find my receipts with the info I had (date, store, amount, card), and print them for me. The way I look at it is this: Ian spent 10-15 min of his time to give me back my entire Sunday. I hope your District Manager (or whoever is above you) sees this and gives you a raise, promotion, or pat on the back. Maybe all three.

I find employees chatting in groups while I'm trying to find something. My needs seemingly aren't important to them. Otherwise, it's a great store.