Reviews for Crystal River #6332

I was assaulted at this home depot by a man in an explorer armed with a baseball bat. No one called the police, I had to. Cashiers and managers attempted to interrogate me rather than leave it to police. I asked to be left alone and they should prepare the security footage. The blonde manager in a blue shirt responded ", if they want it they'll ask." 40 minutes after the incident the only employee who was working noticed the commotion approached me saw my injury, torn shirt, and on edge demeanor, asked me if I was ok and if I needed water. After waiting for 40 minutes after a fight, there was nothing I wanted more. Why isn't Jason G running this place? Clearly the only one concerned with customer service.

Now, I am probably a little biased because I work at this store, but I constantly have customers comment on how they can always get the friendly help of an associate in this store, as compared to other Home Depots where it's difficult to find an associate to help them at all. Also, here's a few pics of what I call "The Dogs of Home Depot".

Had THE best experience in this store, this morning. My father and I were trying to match some flooring and were helped by Andrew. Andrew went above and beyond to help us. I have never received such fabulous assistance in any store, anywhere!

This store is the best from the products they carry to the employees they hire. Home Depot in Citrus country is the only home improvement store worth going too.

The rental process for large, expensive items requires use of your cell phone, I assume to help authenticate you are. This was a bit of a surprise. You take a picture of your driver's license, followed by a selfie. It wouldn't work with my phone because I had a smashed screen. My sister was there with me buying a door for my parents. Her phone wouldn't work because the camera was too dark. Success! My 87 year old mom's phone worked so she rented the truck. Despite the fubars the people in the rental area were outstanding and fun to work with. The only negative was I had to listen to my wife telling me she told me so about a phone replacement

I love the store. My only frustration is that every time I go into the store I have to spend 10 to 15 minutes trying to find somebody to help me.

Best home improvement store in Citrus county Florida.

I ride the extra miles to buy whatever I need from Homedepot

I go here for almost all of my housing projects and rarely am I disappointed.

If they have the item in stock and if you can find a HD Employee that knows anything...

I rented a mini track hoe. It was in stock, speedy paperwork, experience, friendly, and knowledgeable sales person I would definitely shop there again

I've always found the items I need when I shop at Crystal River Home Depot. Prices are reasonable and comparable to other stores. My favorite shopping place.

Just received my new refrigerator and love it! Delivery guys were great and were awesome. Appliance dept were courteous and did great in ordering the refrigerator I needed for my kitchen. I am well satisfied.

The associates in Crystal River store on Rt 19 need to have knowledge on what they are selling, some associates when asking a question they go get another associate and leave you standing waiting no one comes! As long as we have been shopping there today was the only day Drew help us with all the aggravation we had yesterday and today. If you had more Drew’s like him in your store you probably would boost your sales!! I was in retail for 20+ years and I see a decline in the effort the employees put into their job! They are not for the customers they are for a paycheck! Food for thought!!

They locks items up due to theft which I understand however. What I don’t understand is spending 20 minutes finding an associate to help get that product. Almost walked out!!!!

All items were in stock when purchased, aitem was missing at will call and not available until several days later.

I have no issue with the store. When you downgrade a product to make money, please inform your customer base. Your roll of paper towels was my wife's favorite for 99 cents. Yesterday we knew something was wrong as soon as we saw the new packaging. You charged the same price for an inferior product. You could have raised the price and we would have understood. Home Depot is in another town, yet we not only bought the paper towels, we bought other items. Only out of bare necesity will we visit your store. I guess stuff happens. Thank you for asking

Can’t wait til the Inverness store opens!!!

Bill Kelly in appliances is a very good salesman. We got a great deal on GE appliances. Bill was patient, knowledgeable, listens to our needs.

We had a complicated issue and Mario in Customer Service methodically helped us figure it out and obtain a solution. His abstract reasoning and pleasant demeanor far exceeded his supervisor(s).

Went to buy a lawn mower. Staff could not be bothered. Had to call manager and it got better. It should not take an hour to buy a mower you know you want.

Love Home Depot in Crystal River but wish it was closer

You are completely on your own at this crappy store. I walked aisle after aisle looking for some one to lift a pallet of 4x4's within reach. EVERY single piece was completely unusable. Apparently I am the only one that sees an issue with buying lumber in that condition. Certainly no employee thought anything about it. Oh wait, no employee to be found! This store SUCKS!

Rude, Agitated Sarcastic Clerk,

Placed an order on July drove over, 20 min drive. waited for 30 minute no order ready. So I went inside and pulled myself went and checked out and then canceled the original order an hour later after placing it thats crazy and bad management. Especially when the 5 items where all on the same aisle. I hope the proposed Inverness Store will have better management

The stores selection isn’t up to par as far as variety. Navigating the store to find something without access to WiFi or an associate is nearly impossible. Even if you do track down an associate, it becomes a guessing game for two instead of one as they don’t know where everything is or what you are describing. Without reliable internet connection I will pass on this store. Home Depot needs search terminals/ kiosks in the store to help customers find what they are looking for

This was by far one of the most friendly and helpful stores I have been to.

Shop here several times a week. Employees are very helpful. My only gripe is the recent lack of lighting on the shelves and racks. Makes it hard to find items. This needs to be restored.

My wife and I were shopping at Home Depot when she was experiencing dizziness. I took my cart and 14 month puppy French Bulldog to the returns, service area and asked if I could leave them both there as I walked my wife to the truck. When I returned all the ladies were having a great time with Lulu. One of the employees asked what vehicle my wife was in so she could check on her while I finished shopping. After I made my purchases and went to the truck. My wife said the lady came out offered her some water, asked how she was feeling and offered any help if needed. Just want to thank the ladies at the service area for going above and beyond customer service.