Reviews for East Spokane #4714

found a lot of items that I needed for a great price

I was refused a Military Discount by cashier because I had not correctly entered my personal information online at homedepot.com

Excellent customer service. I've been shopping Spokane Valley Home Depot #4714 for approximately 20 years. I've been to a couple different home depots in the Spokane area, I might be prejudice, however finding the right products is not an easy task. The staff members are not easy to find nor as helpful.

I've been in this store many times & have found each product I needed & all the products I've bought have performed as promised. If there ever was a problem, the customer service desk was quick to rectify any issues. Very caring service. Thank you.

Have used this store for 12 years. No matter what I need there's an employee to assist.

Gretchen is such a awesome associate she saved me a lot of money thanks

Everyone is very engaging, helpful, and friendly!

Though a little under staffed in my opinion, it's nice to find those few that are quick to see that some of us just need a little help. Props to Richard and Valeria at the Spokane Valley Home Depot.

When i call spokane valley tool rental store they have continuously hung up on me for past year.....when i call liberty lake and also the north store they seem to answer there phones and are never rude

With the negative temperatures we had a pipe burst in a bathroom around 7:30PM. We ran to home depot after cleaning everything up. When we walked in we were greeted by Cynthia, who directed us to the right area to gather the parts we needed. We still looked confused so she sent Matt from Plumbing our way to help. Thank you Cynthia!! Matt was extremely helpful and informative. He gathered all the parts we needed after we described our issue and the parts that broke. Matt walked us through the steps of replacing the parts. Mind you this is 30 minutes before closing. We did not feel rushed at all. Matt was truly our savior that night and we left feeling confident in the work we needed to do when we got home. We were able to replace the parts with no issue, thanks to Matt.

Although everybody at this particular, Home Depot are good employees, today, Debbie went out of her way to make us feel special. Five stars for Debbie!

I bought paint from Ryan. It was very helpful with my questions and my selection when I didn’t know what I needed or wanted. Thank you for having him on your team.

I like my experience with the Home Depot app and shopping at my local Home Depot to greatly improve For example when the app says that you have something in store it'd be nice if you did and it'd be even nicer if I didn't have to get the runaround. Also on the next question "Would I recommend this to a friend" I would but with ☢️warnings☢️

Camille went out of her way to be helpful.

I bought pvc piping and asked if I could get them cut and return them if they didn’t work out for a project my husband and I were working on and was told I could return them even if they were cut. Well the project didn’t work out and my husband tried to return the pipes two different times to speak to different managers and they brushed us off and said they are unable to return them. So I was told one thing my husband was told the other and now I have piping I can’t use that was quite expensive to say the least. Super frustrated and have never had an issue with Home Depot before. I did not feel valued as a customer one bit.

Sheila, my cashier, was very professional, courteous and helpful.

I don't typically have any issues finding things in this store. It's usual a walk in and grab what I need. Lines are small most of the time. Employees are usually pretty helpful. All in all; a good location.

They had what I needed answered my questions accurately and promptly. They didn't waist my time or their time.

Best HD store ever! From the store manager down to the newest employee with three days on the job, all of the managers, associates are eager to help, interested in what I was looking for and always gave me options. Can't say enough good things about this store including the manager who seems to know where every product is in the store without looking at anything first. Impressive!

I ordered a table saw online waited a week to get it and on the day I was supposed to get it they got canceled but then I went in store and associates were very helpful and making sure I was satisfied and getting the product that I needed

Great quality, always back for more.

You can walk into home depot and not know what you're in need of, and the people are knowledgeable. What's great is, IF they do not know, they will find out for you! That element is key to their great customer service.

Having recently moved from another location of 12+ years, all your employees seem well trained in giving a positive customer experience. They smiled and greeted us, were very gracious to give aid and store was amply staffed. Our prior experience at another Home Depot where they were understaffed, so sales people avoided availablity for customers.

Great selection of plants this year

Customer service was pretty non existent. I have better help at Ace and Miller hardware. Out of what I needed and no help on what I possible could have bought if they would have tried to help. .

What i purchased was in stock

Don’t ask them to help you load. You will wait 30 minutes and get brushed off by the manager

Was told would have help loading $800 lumber order into my truck but no one came so this 70yr old loaded in all myself

Annie from the pro rental department was so helpful! She walked me around and helped me find the item I needed. She is a very good sales person I came in for one item and got a lot more. I told her I am running a business and she had me sign up so I can be a pro! I like the idea of having my own parking spot. I shop at the north side home depot but this store has my business now. Annie is such a pleasure to interact with fantastic 5 star service!

Thank you John for cutting my plywood for me. It fit perfectly!