Reviews for East Spokane #4714

During Covid they posted “Masks Required “ but inside quite a few people didn’t wear masks. When I complained to the manager he said he was going to confront anyone who refused the requirement. But he confronted me for complaining about the stores anti American position. God bless America.

I used Home Depot's install services to replace a window in my home. The job was completed very sloppily, and even with the contractor coming back out to address the issues, here is the finished product. Home Depot did not appropriately or adequately address this issue when I asked for a partial refund to cover the cost of having someone else come out to finish the job. I understand that Home Depot does not always have control over the work their contractors do, but I am severely disappointed by the way they handled this.

I go into this home depot #4714 tonight to buy a toilet seat. I get ignored when I request help from one employee working on a computer at a nearby station. 2 walk passed me in the main interior aisle & make eye contact as I ask for help & keep going. This isn't even the 'problem'. I find the toilet seats, I make my selection, I go to the checkout line. 1-4 are in use, I notice the lady at 5 is printing her receipt. I go to 5. My scan gun on the upc of the box fails once. Then twice. Then I'm grabbed by my wrist, the gun is taken from me by the employee at the checkout stand & he physically moves me back. I am just stunned... He cannot get it to scan either. I am just standing there, he's not really talking. Then he has to enter the upc manually, then I get to be chewed out for not using 1-4 because he was closing this side. This is prompted by me saying if we're going to be this 'involved' & physical in a checkout why not just open a lane & check people out. My turn to make the payment for the $46.81 toilet seat. The chip error's once from insertion... This immediately prompts the man to take the credit card from me, bending it in the process, jamming it home to fail the chip error twice & then succeed on the thrice attempt. He hands it back to me & is seemingly astonished that I'm appalled. I'm so serious here I grew up in an Earnhardt/Stewart fandom family. I've been shopping at home depot forever, sure I've had bad experiences before in my life. I'm 32 years old. Never have I ever. Ever. Ever. Been literally grabbed, moved away by an employee, had their back to me, nearly refuse to talk, then take my payment method from me, then choose to begin chewing me out, all while I'm just staring shocked & being told off essentially for not going into the line from 1-4 & how should I have known any of them closing one side etc... Ok then he bends my credit card, hands it back to me, & looks ASTONISHED that I'm upset & demanding he return the toilet seat after that interaction. My receipt says 'Kyle'. I don't know if that's who it was, but this receipt for this toilet seat that gets returned. Pull the video. Watch the man grab me by the wrist & move me away when the scan gun fails. Watch him take the payment method away, it's bent you can literally see the photo attached. Absolutely never have I ever in my entire life. Been treated anything like that by a 'customer service employee. I cannot believe that is remotely legal what happened tonight. Look into this event. I am literally from a tony stewart fandom family & am probably never going to return to home depot for the rest of my life because of this singular event. Good day.

Hope helped some with when I was in the store to buy a Lawn Tractor. She not only helped me but was able to multi task and help other customers and employees as well all why giving me an above and beyond experience. Most the time when an employee ask me if I need help I just tell theme no because they usually end up wasting my time and and have no clue what I'm looking for or know much about the products that they sale. Hope was having to tell other employees what else things where on and where to find them. She was also checking out other customers and filling orders why I was on the phone with their customer support helping with with the credit app. It was suck a relief to see someone that knew what they were doing and good at their job. It’s such a rare thing these days.

I always get great service

Have shopped at HD since the day it opened and very disappointed with your return policy and the quality/responsivness of your store management.

The home depot is pretty expensive, I'm not going to lie. But when I do shop there, I feel very welcomed at this store.

The older guy in electrical is a big help,,,,

I bought an Anderson storm door that was easy to install with the provided instructions. The door looks great and I am very pleased with it.

The only complaint I have is there are too few people to help. I most always have to walk around looking for someone and they work in some other area and don’t know anything about what I want.

In order to avoid transporting 25 sacks of concrete I paid $80 to have them delivered. I had to wait all day not knowing when they would be delivered, but they did come late afternoon. Next morning with crew and rented mixer waiting I discovered every sack was rock hard and unuseable. I needed to quickly go to another building center and buy 25 sacks and finished the job. Then I needed to load all the unuseable sacks and return them. I did get a full refund, but I wated a good part of a day and ended up transporting the sacks which I tried to avoid. Lesson learned don't have anything delivered that could be unuseable or damaged.

I went in to buy paint and had an issue with the gift card I was trying to use. Scott was able to help me and went above and beyond. I can tell Scott really cares about his customers and their experience in the store.

I have a couple options to chose from for Home Depot, from where I live and But this is the only one I visit . They always have just what I need when I need it . and the Staff is both knowledgeable and super friendly . No need to drive all over town looking for the best deal or service you get it right here at the Best home Depot in Spokane Valley

We have purchased several items over the last couple weeks at Home Depot on Sprague in Spokane. Appliances, sinks and French patio doors. Our experience has been fantastic with Mary in appliances and Carlos in building, measuring and ordering our new patio doors. The workers are very pleasant and knowledgeable. I am very impressed with the overall feel of our great shopping experience at Home Depot.

We worked with sales agent Barbara to purchase our new LG refrigerator. Barbara told us a discount was available if we signed up for a HD credit card. We did so and saved $100.00. That was nice. Barbra did a great job for us, thank you Barb.

They had everything I needed to do my project. But I would not advise renting spray equipment.

I took a list of products along with photos of the items that I wanted to order and have delivered. I had a picture of the 3/8 underlayment I needed, and she put 3/8 sheeting, a door I had on my list, she didn't put on all very unhappy

I needed a lawn mower after mine broke down. I have a large lawn and needed it soon. After finding one I needed a mulching blade mounted and after talking they came through and that extra mile was a "spirit in kindness", I won't forget.

So hard to find a rug that big. So happy Home Depot offered binding on a piece of carpet that big.

Luacs in the paint needs more training and needs to learn what good paint is.

The aisles are to full of merchandise in the middle of aisles making navigation harder. Also self checkout is a pain in the rear. To few cashiers Home Depot I’m not being paid to be your cashier I expect service not so called innovation in check out experience. Your checkout system sucks.

I found the staff to be very helpful and knowledgeable of their products and their location. Very helpful and professional!

I purchases several floral containers. Prices are 10% higher than last year. They didn't discount anymore for florals that have been drought damaged but are still on the racks for sale.

I was able to get my product easy. My son went to pick it up and it was great. Crissy was really awesome.

They make it a 20 minute deal just to get a 100 ft roll of electric wiring. Then to check out they have to find it. I didn’t wait and walked out

If asked, I expect employees to tell me where to find an item, or get direct me to an employee in the store that knows the location. I was shopping for plants and a good selection of different plants makes it very hard for me to find what I am specifically looking for. When I found it, there was not much selection of the item I was looking to purchase.

Tim went above and beyond to help us, his sense of humor was greatly appreciated as well

Remodeling a kitchen. Almost everything for the remodel comes from this store. Large Items are ordered for curb side pickup. Not happy about having to wait close to an hour for the pick up. Curb side was completely disorganized with people who arrived after I did getting theirs order first. Make sure there are people to bring and help load the pick up once you get to the store.

I was very impressed with the customer service - something I haven't seen a lot of previously.