#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(408)254-6062

Rental Center

(408)254-6068

Store Hours

Mon-Sat:
6:00am - 10:00pm

Sun:
7:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

2855 Story Road

San Jose, CA 95127

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Curbside Pickup with The Home Depot App
Order online, check in with the app, and we'll bring the items out to your vehicle.

Customer Store Reviews

  • 4 out of 242 reviews
77%Of Customers
Recommend This Store
caret
Filter Reviews By:Rating, Profile, Gender, Age (242)
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Home Improvement Profile
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Showing 1-30 of 242 reviews
geart
geart
by
  • Verified Purchase
  • Recommended
The personal is very friendly, and the store is alway clean and well stocked.
The personal is very friendly, and the store is alway clean and well stocked.
by
  • Verified Purchase
  • Recommended
Great customer service
Great customer service
by
  • Verified Purchase
  • Recommended
I AM A PLANT LOVER AND I AM GLAD THEY HAVE EVERYTHING I LOOK FOR.
I AM A PLANT LOVER AND I AM GLAD THEY HAVE EVERYTHING I LOOK FOR.
by
  • Verified Purchase
  • Recommended
I find the products I need easily, associates give assistance when needed, store was clean
I find the products I need easily, associates give assistance when needed, store was clean
by
  • Verified Purchase
  • Recommended
The cashier was unprofessional and disrespectful to customer. He was murmuring and swearing. Hi...
The cashier was unprofessional and disrespectful to customer. He was murmuring and swearing. His manner did not even meet the basic ethics, not mentioning of being home depot employee and representing the company.
by
  • Verified Purchase
1 found this review helpful
I being a disabled Veteran get lots of assistance from the store employee s I also I get assista...
I being a disabled Veteran get lots of assistance from the store employee s I also I get assistance on my projects with a list of materials I need to do the jobs I need down.
by
  • Verified Purchase
  • Recommended
1 found this review helpful
Cashier Terra provided excellent customer service. I was there (I live in the North Bay and was ...
Cashier Terra provided excellent customer service. I was there (I live in the North Bay and was evacuated) to purchase masks for myself and to bring back to the North Bay to give to community members. Conveying this information, she gave me a ten percent discount. Excellent service! Thank you!
by
  • Verified Purchase
  • Recommended
Employees are very helpful. They will direct you to the aisle where you could find what you are ...
Employees are very helpful. They will direct you to the aisle where you could find what you are looking for. The employee at the garden section know his stuff, from what garden soil to use and how much watering you need for the plants you are buying.
by
  • Verified Purchase
  • Recommended
The Store gets two thumbs up for cleanliness..
The Store gets two thumbs up for cleanliness..
by
  • Verified Purchase
  • Recommended
Some of the associates are great, very helpful, very positive. Overall, the store is disorganized...
Some of the associates are great, very helpful, very positive. Overall, the store is disorganized, shelves are a mishmash of various items, the phone can ring for 5-10 minutes before anyone answers. As a contractor, I wish there was a Lowe's nearby. I often go to OSH, because though they are often more expensive, the store is clean, well organized, and much easier to navigate. Trying to get someone to help you with cut wire or getting something down off the racks is a 50/50 proposition. This is a great location for me, but unfortunately very poorly managed.
by
  • Verified Purchase
Manegment and workers
What i like about homedepot is that its near my neighorhood and that i dont have to struggle to look for what we need.The workers have a nice personality.
by
    • Recommended
    1 found this review helpful
    Lot D96
    I really like this store because Im an associate and I thrive to do my best in anywhere I am in the store I highly recommend this store to customers cause we expect the best for our store and associates
    by
      • Recommended
      They have what you need, or can get it. Tons of free advice as well as great employee's. This is ...
      They have what you need, or can get it. Tons of free advice as well as great employee's. This is a great place to shop, one of those places where it "just works".
      by
      • Verified Purchase
      • Recommended
      Great store with great employee's!
      Great store with great employee's!
      by
      • Verified Purchase
      • Recommended
      The employees are friendly and more plant selections.
      The employees are friendly and more plant selections.
      by
      • Verified Purchase
      • Recommended
      Your employee at customer service, Shalina, was very helpful and knowledgeable on directing me to...
      Your employee at customer service, Shalina, was very helpful and knowledgeable on directing me to the proper place to find what I was looking for. Cashiers and other employees could learn from her.
      by
      • Verified Purchase
      • Recommended
      1 found this review helpful
      One of the best Home Depot store with excellent Customer Service team!
      One of the best Home Depot store with excellent Customer Service team!
      by
      • Verified Purchase
      • Recommended
      The staff are very friendly and helpful
      The staff are very friendly and helpful
      by
      • Verified Purchase
      • Recommended
      Don't expect them to cut lumber for free. I got two free cuts and then was charged on additional...
      Don't expect them to cut lumber for free. I got two free cuts and then was charged on additional cuts. They said it did not make a difference how much lumber I was buying, I was going to have to pay for more than 2 cuts.
      by
      • Verified Purchase
      Be prepared to wait for help and check out lines. The place is a zoo!
      Be prepared to wait for help and check out lines. The place is a zoo!
      by
      • Verified Purchase
      awesome
      awesome
      by
      • Verified Purchase
      • Recommended
      Salesperson, Albert was very friendly, patient and helpful when we asked for assistance.
      Salesperson, Albert was very friendly, patient and helpful when we asked for assistance.
      by
      • Verified Purchase
      • Recommended
      1 found this review helpful
      Associates were very helpful. Ramon helped me a lot. He knew exactly what i needed for the job a...
      Associates were very helpful. Ramon helped me a lot. He knew exactly what i needed for the job and even helped me load to my car.
      by
      • Verified Purchase
      • Recommended
      the store is very organized and most all of the store associates were very knowledgeable about th...
      the store is very organized and most all of the store associates were very knowledgeable about the products in their department and friendly.
      by
      • Verified Purchase
      • Recommended
      Store needs cleaning and staff needs courtesy training
      The store could be cleaner and staff could be courteous especially the cash register and Return desk folks
      by
      • Verified Purchase
      Plumbing
      Nice and product always ready to go good and skill service store clean and safety.
      by
      • Pro
      • Verified Purchase
      • Recommended
      Great Customer Service!
      Eugene was so helpful and creative with DIY fix it project! Luckily I ran into the right person for help.
      by
        • Recommended
        My experience was great.
        The locating of products was quick with the help of your Associates.
        by
        • DIY
        • Verified Purchase
        • Recommended
        store was clean and well organized.
        Store was clean and well organized. well stocked shelve and easy to find items I needed.
        by
        • DIY
        • Verified Purchase
        • Recommended
        Showing 1-30 of 242 reviews

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